The player from Mississippi had requested a withdrawal of $100 from a no deposit bonus three weeks prior, which was approved on 9/2/24. Despite the expected processing time of 7-10 days, the player had not received the funds after 16 days. The issue was resolved after the player provided communication evidence, which led to the successful processing of her withdrawal. The complaint was marked as 'resolved' in the system.
Sunrise Slots Casino - Player’s withdrawal is delayed.
Amount: $100
Sunrise Slots Casino
Safety Index:Below averageSafety Index
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 month ago
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1 month ago
Well I just read all the other complaints about this site…I won $100 off a no deposit bonus where I got through all the required play through. Maximum withdrawal amount was $100 for this bonus. Requested withdrawal 8/21/2024 it got approved 9/2/24 and I know it’s 7-10 days after approval but here I am at 16…my withdrawal request was made via bitcoin and other casinos have been able to deposit same day lol hoping this may light a fire under them to send it on no one wants to be put on casino guru lol
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1 month ago
Dear standfirm911,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please confirm that you have passed the KYC verification?
- Could you please share your communication with the casino regarding the withdrawal? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Dominika
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1 month ago
Yes ma’am, I emailed you the screenshots of our emails back and forth. If you need anything else just let me know. Thank you so much!
Thank You!
Katelyn W.
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1 month ago
Dear standfirm911,
We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.
Thank you in advance for your time.
Best regards,
Dominika
Casino.Guru
