The player from Greece has been blocked from making deposits. We rejected the complaint because the player didn't respond to our messages and questions.
SpinBetter Casino - Player's not able to make a deposit.
Amount: €150
SpinBetter Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 year ago
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1 year ago
Translation
I REGISTERED I GAVE MY DETAILS AND THE NO DEPOSIT FREE SPINS BONUS WHILE I'M GETTING IT TO MY ACCOUNT AS SOON AS I PRESS I WRITE BLOCKED.WHILE I DON'T KNOW ENGLISH I'VE TALKED SEVERAL TIMES TO PEOPLE WHO ARE STILL IN THE VIRUS ... THAT THEY HAVE SENT IT UNDER CONTROL THEY SENT AN EMAIL AND A PHOTO WHAT DOES IT WRITTEN. NO ONE ANSWERED THE EMAILS ABOUT THE SPECIFIC PROBLEM THEY ONLY CONTINUOUSLY SEND DEPOSIT BONUSES. I ASKED THEM IF THIS ACTUALLY APPLIES AND THE BONUS YOU FOUND ON THE GURU SEARCH .. THEY ARE FINALLY JOKING.. AND WE REGISTER AND PUT OUR DETAILS...
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1 year ago
Dear depy22,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Do I understand correctly that the casino blocked your account after you activated the bonus? Did you manage to play with this bonus?
Could you please clarify the dispute value (€150)?
Additionally, please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
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1 year ago
Translation
Hello, the 150 I mean the free spins without deposit, I registered, I filled out my profile with my details and while it gives me it as a gift for the registration, it does not let me play it. And my dissatisfaction is that I spoke and sent an email and no one gives me a concrete answer
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1 year ago
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Hello, they finally credited the bonuses, now the problem is that I go to deposit with paysafe and while my details are entered correctly, I press payment and it does not accept it, can you help me
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1 year ago
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Let me tell you something......I don't understand what you are doing with this casino, I ask them why I can't play with paysafe, they have been waiting for me for so long and no one answers. I have a deposit with paysafe as soon as I click and enter my account It tells me that it doesn't accept the 16-digit number while the money is in my paysafe account, this casino is a big hassle and they didn't help you
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1 year ago
Thank you for your reply, depy22. Do I understand correctly that you have not made any successful deposits yet? Have you tried any alternative deposit methods?
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