HomeComplaintsSpinBetter Casino - Player's not able to make a deposit.

SpinBetter Casino - Player's not able to make a deposit.

Amount: €150

SpinBetter Casino
Safety Index:High
Submitted: 16 Mar 2023 | Case closed : 07 Apr 2023
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 year ago

The player from Greece has been blocked from making deposits. We rejected the complaint because the player didn't respond to our messages and questions.

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1 year ago
Translation

I REGISTERED I GAVE MY DETAILS AND THE NO DEPOSIT FREE SPINS BONUS WHILE I'M GETTING IT TO MY ACCOUNT AS SOON AS I PRESS I WRITE BLOCKED.WHILE I DON'T KNOW ENGLISH I'VE TALKED SEVERAL TIMES TO PEOPLE WHO ARE STILL IN THE VIRUS ... THAT THEY HAVE SENT IT UNDER CONTROL THEY SENT AN EMAIL AND A PHOTO WHAT DOES IT WRITTEN. NO ONE ANSWERED THE EMAILS ABOUT THE SPECIFIC PROBLEM THEY ONLY CONTINUOUSLY SEND DEPOSIT BONUSES. I ASKED THEM IF THIS ACTUALLY APPLIES AND THE BONUS YOU FOUND ON THE GURU SEARCH .. THEY ARE FINALLY JOKING.. AND WE REGISTER AND PUT OUR DETAILS...

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1 year ago

Dear depy22,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Do I understand correctly that the casino blocked your account after you activated the bonus? Did you manage to play with this bonus?

Could you please clarify the dispute value (€150)?

Additionally, please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

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1 year ago
Translation

Hello, the 150 I mean the free spins without deposit, I registered, I filled out my profile with my details and while it gives me it as a gift for the registration, it does not let me play it. And my dissatisfaction is that I spoke and sent an email and no one gives me a concrete answer

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1 year ago
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Hello, they finally credited the bonuses, now the problem is that I go to deposit with paysafe and while my details are entered correctly, I press payment and it does not accept it, can you help me

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1 year ago
Translation

Let me tell you something......I don't understand what you are doing with this casino, I ask them why I can't play with paysafe, they have been waiting for me for so long and no one answers. I have a deposit with paysafe as soon as I click and enter my account It tells me that it doesn't accept the 16-digit number while the money is in my paysafe account, this casino is a big hassle and they didn't help you

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1 year ago

Thank you for your reply, depy22. Do I understand correctly that you have not made any successful deposits yet? Have you tried any alternative deposit methods?

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1 year ago

Dear depy22,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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1 year ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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