The player from Germany deposited €55 and successfully won €300 but had his withdrawal request rejected after 30 minutes. Despite contacting customer service, he has been waiting for a response from the finance department for three days.
Vulkan Vegas Casino - Player's withdrawal request is delayed.
Amount: €300
Vulkan Vegas Casino
Safety Index:Very highSafety Index
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9.8
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Opened
Current status
Waiting for player to reply
5d 22h 38m 11s
Case summary
yesterday
Public
Public
yesterday
Translation
I deposited €55 and after playing for a while, I made €300. Then I wanted to withdraw €300, but it was rejected after about 30 minutes. I contacted customer service, and they reported everything to the finance department, but now I've been waiting three days for a response. What now?
Automatic translation:
Public
Public
yesterday
Dear Hinze93,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.
Thank you in advance for your patience and understanding.
Best regards,
Petronela
Hinze93 has 5d 22h 38m 11s to reply
