The player from Germany is facing difficulties getting the casino to close his account despite sending multiple emails requesting the closure.
JeetCity Casino - Player's account closure request is delayed.
Amount: ??
JeetCity Casino
Safety Index:HighSafety Index
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8.2
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Opened
Current status
Waiting for Casino Guru to reply
5d 21h 9m 39s
Case summary
9 hours ago
Public
Public
yesterday
Translation
Hello, they don't want to close my account, even though I've already written many emails.
Automatic translation:
Public
Public
yesterday
Dear Marcel1990,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with JeetCity Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
- Could you please explain what is the reason for closing the account you gave to the casino?
- Could you please share your account closure request with me?
- Could you please share with me your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
Casino Guru is examining the case
