Sisal Casino - Player’s account has been suspended.

Hi, I registered in the physical room a few months ago and from there I withdrew and deposited cash several times at the store. Two weeks ago they suspended my account and asked me to make a damned selfie video that I have done 30 times but every time they always answer the same thing, that it is not good and to do it again. I even did it in their gaming room with the help of a clerk there, but they do not want to unblock me to pay me.

Dear slotpro434,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

Could you please confirm that you are registered in the online casino, not only in the physical room?

Has the casino explained why your videos are not sufficient for the verification of your account?

Could you kindly forward me the most recent video that you sent to the casino for verification? My email address is veronika.f@casino.guru.

What types of games did you play?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

yes yes I am in the online casino and I often go to the room but only to load and unload the account, I played at the casino, the videos are not good I don't know why, they don't tell me

I can't send you the video by email because the videos I make have to be run from their link and I don't have them but they do