SlotV Casino - Player’s experiencing problems with deposit.

Habe am 26.11.20 per onlineüberweisung 50 € eingezahlt. Nach täglichem hin und her wurde mir heute gesagt, das meine Bank das storniert hätte....hatte aber schon Tage vorher mit meiner Bank gesprochen und die haben das verneint. Ende vom Lied.....50 € weg....die ich jetzt irgendwie wieder zurückholen muss.

Dear Michael,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you ever made a successful deposit before?

Would you be so kind, and forward any relevant communication between you and the casino to kristina.s@casino.guru? Also, I would like to see the communication between you and your bank (payment provider), so please, forward it as well.

Looking forward to hearing from you.

Best regards,

Kristina

Hello Michael,

I apologize for the waiting time and inconvenience that you have experienced.

According to MGA regulations KYC procedure is mandatory for all players in general, as well as before any transactions specifically by Online_Uberweisen take place(it is also a requirement from the bank). Verification request was sent to you on on the website prior to your deposit.

Please be aware, that after you fulfill KYC your transaction may be confirmed and funds will appear on your account balance. If you wish to go through the KYC process please contact support@slotv.com via email for further assistance with your account and requiremnets for the documents.

Sincerely, Victor

SlotV

Hello everyone,

Thank you very much, Victor and SlotV Casino for looking into this issue for us.

Michael, have you provided all the necessary documents to fulfill KYC? We are extending the timer by 7 days. Please, be aware that in case you fail to reply to your complaint in the given time frame, we will reject it. Looking forward to hearing from you.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.