Silveredge Casino - Player’s No deposit winnings have been cancelled.

I won money on a free welcome bonus and made a deposit in order to be able to withdraw my funds like it Tells you in order to withdraw any of your funds you have to have made a deposit so I made a deposit of $30 dollars and then was denied my winnings and was told that I was double wagering when I was not there was only one promo code which was the one in the very beginning from me signing up at the casino the complete fraud and I’m very upset because they’re in these times nobody needs to be ripped off

Dear Shauna,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Which exact bonus you have redeemed? Could you please confirm that you haven’t accept any promotional offer when placing the required deposit?

Furthermore, if there’s any relevant communication, please forward it along with your bonus history to petronela.k@casino.guru. I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

I absolutely did not get another bonus code when I made the deposit

Thank you very much, Shauna, for your quick reply. Is there any relevant communication which would support our case?

IDon’t understand what you mean about any relevant information that would support our case I showed you my bonus history straight screenshot from your site showing that I’ve completed up by 100% but there was no other bonuses redeemed I made a deposit to your casino in order for me to withdraw my winnings there was no double wagering and there was no communication other than negative communication of accusing me of something I didn’t do and then not giving me my money

Thank you, Shauna, for your reply. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Shauna,

I looked at your complaint and will do my best to help you. I would like to invite Silveredge Casino into this conversation. Can you please specify why you rejected the player's withdrawal request?

Yeah when I knew I wasn’t gonna get the money is when I f*cking played the bonus so screw this casino it’s a goddamn joke and a rip off in a waste of f*cking money and making a complaint about it has done nothing but been a waste of time

Unfortunately, after gathering all the necessary information we are rejecting this complaint as unjustified. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help.