RedCherry Casino - Player complains about unauthorized deposits and identity theft.

This site allowed a thief who stole my identity to gamble with stolen funds in the amount of nearly $2500. I have emailed them countless times over the last month and sent them all possible forms of evidence— police reports, identity theft reports, letters from my credit card company, and screenshots from a scamming text—to show them that my identity was stolen. They are not communicative and they refuse to email me back. They have no way of getting in touch with them other than live chat, and that is the only place where they will bother to answer. However, the life check customer service representatives always say that "we can’t help you". When my identity was stolen, funds were used at other institutions and those have been returned to me. Red cherry is unprofessional, rude, and practicing illegal activity by allowing these stolen funds to remain with them, rather than giving them back to me. They also refused to provide me with any information I could use to pursue a lawsuit. They have no address, no phone number, no nothing. I can’t stand these people and I want to see them fail very much.

Dear Meghan,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem, but we can’t help you with this issue. This is not the casino's mistake in any way because as you stated yourself, your identity has been stolen and that would be a case for police authorities not for Casino.Guru forum. Please, understand we are an independent online casinos database that acts as a mediator resolving players’ disputes. We have no authority to enforce the legality of rules. Contacting the police and your bank is the best option in your case. Please, let me know if there is anything else we can help you with, otherwise, I am afraid we will be forced to close this complaint.

Thank you for understanding.

Best regards,

Kristina

Dear Meghan,

We are extending the timer by 7 days. If there is anything else we could help you with, please let us know within this period. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and due to its nature. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.