The player from Georgia had expressed dissatisfaction with his betting results, claiming that despite a bet amount of 50 cents, the winnings were disappointing and his balance rapidly depleted. We had informed the player that without concrete evidence of any unfair practices, we were unable to initiate an investigation based solely on his claims. We extended the response time by 7 days, however, the player did not provide further information, leading to the rejection of the complaint due to lack of response.
PrimaPlay Casino - Player has concerns Over Casino Winnings.
Amount: $26
PrimaPlay Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
4 months ago
Public
Public
4 months ago
I don't think it's rite that if you bet 50 cents none of the winnings was hardly above 50 I went though 26 dollars like it was never there that's out rages
Public
Public
4 months ago
Dear dgardner34779,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. However, I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance
If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.
Best regards,
Tomas
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