The player from Latvia deposited money to the casino two days ago, but it has yet to be reflected in their game account or returned to their bank account. According to the casino support, he needs to wait. The player later informed us that the money were credited to his account. Subsequently, this complaint was closed as resolved.
PinoCasino - Player's deposit has not been credited to his casino account yet.
Amount: €20
PinoCasino
Safety Index:HighSafety Index
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
7 months ago
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7 months ago
I made my first deposit to this casino two days ago, so far the money has not been added to my game account or returned in my bank account. support answers that I have to wait, I think that the deposit does not take that long time, considering that I make a payment from an EU bank to an EU bank..
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7 months ago
Dear KeanBatey,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes approximately one month. In these cases, the casino usually has its hands tied.
I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.
Best regards,
Veronika
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7 months ago
Update: Day 4, nothing changed, no money in balance casino and not returned back my bank account. If first two days support said you must wait 1-3 days for finish transaction, now when i ask where is cash, they write me you must wait 7 days.. after this 7 days i need wait 14 or 28 days? Really crazy situation, they dont know where is my deposite money.
And they write me if i get back my money. Paranormal ))
First time in my life i had situation like that, i play a lot online casino, but this situation i never forget, okey its only 20eur, but now i scared make deposite in another casino.
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7 months ago
Dear KeanBatey,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Veronika
Casino.Guru
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