The player from Italy had been waiting since December 4, 2023, for a withdrawal. Communication from the casino had been repetitive and uninformative. Despite his account having been verified before the withdrawal date, the casino had not processed his withdrawal request. Since this casino has a history of non-cooperation and had ignored our past efforts, we had to close the complaint as unresolved, which was going to negatively impact the casino's overall rating. Unfortunately, the casino was operating without an official license, which limited our ability to assist further.
Mr Sloty Casino - Player experiences delayed withdrawal.
Black points: 203
Amount: €943
Mr Sloty Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
1.3
Mr Sloty Casino has a Safety Index of 1.3, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Unresolved
Our verdict
No reaction policy, passive regulator
UNRESOLVED
Case summary
10 months ago
Public
Public
10 months ago
Translation
Good day, I have been waiting since December 4, 2023 for the deposit of my withdrawal via bank transfer due to winnings from sports bets.
I don't know what to think anymore as their responses on the matter are always the same, almost automatic, which do not provide any useful information or solution.
Automatic translation:
Public
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10 months ago
Dear luciocostantini94,
Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, I’d like to emphasize that we received many complaints about delayed withdrawals from this specific gambling establishment. Regardless of many submitted cases, the casino decided to have a No Reaction Policy approach to all our attempts to negotiate any kind of issues. You may check our failed attempts to negotiate here.
I can only imagine how frustrating it must be waiting for your money and not having any feedback about when you’ll receive it. I genuinely hope your winnings will be sent to you eventually.
Could you please forward a screenshot of your withdrawal request to kristina.s@casino.guru?
Thank you in advance for your cooperation and reply.
Best regards,
Kristina
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10 months ago
Translation
I forgot to point out that the account was verified before the withdrawal date
Edited
Automatic translation:
Public
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10 months ago
Dear luciocostantini94,
Thank you for your email and reply. Unfortunately, we have come to a point, where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation, however, this one has 15+ cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us.
Sadly, we are forced to close your complaint as "unresolved."This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.
Regrettably, we have no other choice since it seems to be a common practice of Mr Sloty Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our failed attempts to negotiate.
We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Mr Sloty Casino.
Since this casino operates without an official license, I am not able to recommend any further steps. I wish I could be of more help.
The casino can reopen this complaint anytime.
