Mr Bet Casino - Player's larger withdrawal payment is delayed.

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On September 17, I ordered a payment of approximately PLN 8,000 (nearly EUR 2,000).

Of course, after the difficult fifth verification this year of the same Mifinity payment method.

Mr bet divided this payment into 2 parts. he paid the smaller part after about 4 days. The larger amount of PLN 4,300 has the status "in progress) the deadline declared by the support has passed and I have no money. I was cheated on a week ago that the second part will be paid before 5 days. The time has passed and there is no money. They suggest that I can cancel and make a second payment, But they don't say that it will help. I guess they ask for verification again and they give me another week.

Dear kszysio,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you. 

Thank you in advance for your patience and understanding. 

Best regards,

Petronela

14 days pass 1.10.2023. -3 days

for replay complaint have 6 days.

i can waiting 3 day with reply

Thank you very much, kszysio, for providing all the necessary information. I will now transfer your complaint to my colleague xxx (endri.k@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

cashout completee.

Tx you

Hello kszysio,

Thank you, for confirmation and for using the Casino Guru complaint resolution center. I am very glad you have received your funds.

As the issue has been successfully resolved, I will now mark your complaint as 'resolved' in our system. Although I sincerely hope it will not happen, please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help. 

Best regards, 

Endri, Casino.guru