The player from Greece has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet.
RoboCat Casino - Player’s winnings haven’t been received yet.
Amount: €140
RoboCat Casino
Safety Index:HighSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
8.9
RoboCat Casino has a Safety Index of 8.9, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Opened
Current status
Waiting for a delayed payment
8d 9h 51m 41s
Case summary
yesterday
Public
Public
2 days ago
Translation
I have applied for withdrawal since Sunday 16/3/25
How much is €140 a small withdrawal compared to...
When I first chatted with them, they told me that withdrawals only take three days.
Today is the 5th day for me and I still haven't received my money...
When I enter the live chat, all their representatives give the same excuses...
To be patient
I tell them to connect me with their financial department and they tell me to send an email, which I did, but I didn't even get a response there...
Automatic translation:
Public
Public
2 days ago
Dear giorgos21,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.
Complaint is pending and will be processed in 8d 9h 51m 41s
