The player from Germany has requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet.
Vegasino Casino - Player claims that payment has been delayed.
Amount: €2,400
Vegasino Casino
Safety Index:HighSafety Index
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8.9
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Opened
Current status
Waiting for a delayed payment
2d 20h 13m 18s
Case summary
14 hours ago
Public
Public
yesterday
Translation
Hello, I recently won a large sum on Vegasino. Following this, I requested three withdrawals of €800 each, for a total of €2,400, in accordance with my VIP level (level 3).
The withdrawals were requested on March 10, 2025, March 12, 2025, and March 13, 2025. Contrary to other withdrawals, which were always processed within the specified timeframe, I have not received my money to date. All payments are in the "Processing" status. After repeated inquiries to the casino, I was repeatedly confirmed that everything was fine with the withdrawals and that there were minor delays due to high volume and verification steps. However, my money and the withdrawals are safe and will be processed shortly. The first inquiry about this was on March 17, 2025.
According to my profile, my account does not need to be verified at this time.
I won the money through my own deposits and did not use a bonus.
Automatic translation:
Public
Public
yesterday
Dear tinocasino,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.
Complaint is pending and will be processed in 2d 20h 13m 18s
