OverviewBonusesUser reviews7Safety Index explainedDiscussion3Payment methods56
Important:
Access from Ohio blocked, VPN forbidden
The casino blocks access of users with IP addresses from Ohio and it forbids the usage of VPNs. Thus you very likely won’t be able to play at this casino from Ohio.
Important:
Casino may confiscate money from dormant accounts
This casino deducts the entire balance (or a very large regular dormant account fee) from player accounts that have been inactive for a certain period of time (6 to 12 months).
Our expert casino review team has carefully analysed Casino-X in this review and evaluated its positives and negatives using our casino review process. Things like the casino's Terms and Conditions, licenses, player complaints, support, and limits were all checked by our team of experts. This helped them judge if this casino is safe and trustworthy or one to avoid.
Based on their findings, we have calculated the casino's Safety Index, which is our score describing the safety and fairness of online casinos. With a higher Safety Index, your chances of playing and receiving winnings without complications increase. Casino-X has Low Safety Index of 3.5, indicating a bad performance in terms of fairness and safety based on our evaluation criteria. Take a look at our full Casino-X review, which offers useful insights to determine whether this casino suits your requirements and preferences.
Is Casino-X fair and safe? Safety Index explained
We measure a casino's Safety Index by employing a multifaceted formula that takes into the account an abundance of information collected and evaluated in our complex review. These consist of the estimated size of the casino, its T&Cs, complaints from the players, blacklists, and many others.
In our Casino-X review, we carefully went through and inspected the Terms and Conditions of Casino-X. We found some rules or clauses that were not favorable. Based on our findings we consider the T&Cs to be unfair. Unfair or predatory rules can potentially be used against players to justify not paying out winnings to them. As we uncovered some serious issues with the fairness of this casino's T&Cs, we recommend looking for a casino with fairer T&Cs or at least proceeding with caution.
Based upon our estimates and collected information, we consider Casino-X a medium-sized online casino. Considering its size, this casino has a high sum of disputed winnings in complaints from players. In our evaluation, we factor in both the casinos' size and player complaints, recognizing that larger casinos, having more players, often face a higher number of complaints.
We did not find Casino-X on any relevant casino blacklists. In case a casino is featured on a blacklist, including our own Casino Guru blacklist, it's likely that the casino has committed wrongdoings towards its customers. Thus, we encourage players to bear this in mind when deciding on which online casino to play at.
All in all, when combined with other factors that come into play in our review, Casino-X has landed a Low Safety Index of 3.5. We urge players to refrain from using this casino and search for one with a higher Safety Index instead.
Note: As far as we are concerned, Casino-X is related to 1 different casino. Since we are aware of the connection between these casinos, we have considered the attributes of the linked casinos when calculating the Safety Index of Casino-X. They had a negative effect.
Casino-X T&Cs
Whenever we assess online casinos, we thoroughly examine each casino's Terms and Conditions to determine their level of fairness. Many of them have T&Cs that contain rules and clauses that we view as unfair or plain predatory, since they can be held against players as a basis for withholding their winnings in certain circumstances.
We found some questionable rules or clauses during our review, because of which we consider the Terms and Conditions of Casino-X to be unfair.
Note: For further detail on our findings regarding the T&Cs review click here.
Player complaints related to Casino-X
Player complaints are a crucial component of our casino review process since they provide us with a clear understanding of difficulties faced by players and the way that casinos deal with them. We examine all complaints submitted through our Complaint Resolution Center, and also those we collect from other sources when calculating each casino's Safety Index.
We currently have 9 complaints directly about this casino in our database, as well as 1 complaints about other casinos related to it. Because of these complaints, we've given this casino 8,437 black points in total, out of which 4,136 come from related casinos. You can find more information about all of the complaints and black points in the 'Safety Index explained' part of this review.
User feedback and assessment of Casino-X
Casino Guru allows users to review and rate online casinos to share their experiences, views, and feedback. These allow us to calculate a general user feedback score that falls between Terrible and Excellent.
Our database has a total of 7 user reviews of Casino-X, giving it a Good User feedback rating. The reviews are available on this page in the User reviews section.
Note: Remember that user reviews might not be the most accurate representation of the casino's quality. There have been cases of casinos writing fake reviews to improve their user feedback score. Alternatively, there have also been cases of dissatisfied players who left multiple negative reviews to damage the casino's reputation. We do our best to filter these out and calculate a representative user feedback score; however, just to be safe, we do not include user feedback in our Safety Index calculation.
Casino-X company information and licenses
Casino-X belongs to Pomadorro N.V. and has estimated yearly revenues over $5,000,000. This establishes it as a medium-sized online casino within the bounds of our categorization.
Casino-X has a gambling license in Curaçao. Their license was granted by Curaçao Gaming Authority.
About payment methods and win and withdrawal limits
Many online casinos have clear limits on how much players can win or withdraw. In many situations, these are high enough to not affect most players, but some casinos impose win or withdrawal limitations that can be fairly restrictive. Hence, we look at such limitations every time we review a casino. All information about the casino's win and withdrawal limit is displayed in the table.
Withdrawal limits
Win limits
USD 100,000 per month
No win limit
Note: Certain payment methods available to players may not be available for making both deposits and withdrawals. Also, some methods may only be available in selected countries.
Customer support and language options
Our expert casino reviews are built on variety of data we collect about each casino, including information about supported languages and customer support. The table below contains information about the languages at Casino-X.
Language
Website
Customer support
Live chat
English
24/7
Russian
24/7
Japanese
Finnish
Swedish
Korean
Azerbaijani
Norwegian
Turkish
To test the helpfulness of customer support of this casino, we have contacted the casino's representatives and considered their responses. Since customer support can assist you with problems related to registration process at Casino-X, account problems, withdrawals, or other issues, it holds significant value for us. We would say Casino-X has a good customer support based on the responses we have received during our testing.
Casino-X casino games and slots
You can play these types of games at Casino-X: Slots, Roulette, Blackjack, Betting, Video poker, Bingo, Baccarat, Jackpot games, Live games, Craps and dice, Keno, Scratch cards, Other card games, eSports betting, Virtual sports, Other games, Crash games, Live shows, Live baccarat, Live bingo, Live blackjack, Live dice games, Other live games, Live poker, Live roulette.
Titles supplied by 72 casino game providers are available. This includes NetEnt, Novomatic, Nolimit City, Playtech, Play'n GO, Evolution Gaming, Pragmatic Play, Quickspin, Yggdrasil Gaming, Red Tiger Gaming, Thunderkick, Betsoft Gaming, Big Time Gaming, Playson, iSoftBet, Amatic, ELK Studios, Ezugi, Push Gaming, BGaming, Endorphina, Wazdan, Habanero, Spinomenal, Booming Games, Tom Horn, Genesis Gaming, Belatra Games, Relax Gaming, Smartsoft Gaming, Boldplay, Fantasma Games, Platipus, Bluberi Gaming, Swintt, Phoenix7, Indigo Magic, Win Fast, Aviatrix, Spribe, Gamomat, OneTouch, Enjoy Gaming, Mascot Gaming, SlotMill, Onlyplay, Givme Games, PG Soft (Pocket Games Soft), Slammer Studios, Reel Play, Oryx Gaming, Penguin King, Gaming Corps, Atomic Slot Lab, Skywind Group, Caleta Gaming, AvatarUX, Retro Gaming, 3 Oaks Gaming, Kalamba Games, CQ9 Gaming, Popiplay, Manna Play, Winfinity, TopSpin Games, Rogue Gaming, Hacksaw Gaming, 4ThePlayer, Print Studios, Ruby Play, Elysium Game Studio, Ka Gaming.
Casino-X bonuses and promo codes
Online casinos provide incentives in the form of bonuses to encourage both new and current players to register an account and keep playing. No deposit bonuses and deposit bonuses are the most common categories. While deposit bonuses are only given out once a player makes a deposit, no deposit bonuses or free spins are given to players without requiring them to do so. Nevertheless, other bonus codes, welcome sign-up bonuses, and loyalty programs are also among the promotions offered by casinos.
As of right now, our database holds 12 bonuses from Casino-X, including:
50 FREE SPINS on The Dog House
$30 NO DEPOSIT BONUS
100% up to $50
50% up to $500
25% up to $2,000
100% up to €300
50% up to €400
50% up to €500
25% up to €750
50% up to $500
Up to 20 EXTRA SPINS on Sweet Bonanza Super Scatter
200% up to 100 ман
Please note that some deals could only be available to players from particular regions. To learn more and see which bonuses are available to you, take a look at the 'Bonuses' part of this review.
Browse all bonuses offered by Casino-X, including their no deposit bonus offers and first deposit welcome bonuses.
Casino Guru
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User reviews
(7)
User reviews of Casino-X
This is a place to share experience with Casino-X. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.
I’ve been a Casino-X member for many years and spent over $16,000 on the site, and always found it one of the most reliable casinos online. Withdrawals were usually processed within 30 minutes, and the old site even showed the average withdrawal time (normally around 2-10 minutes), which was a great sign of transparency.
Since the new site update and redesign, that feature is gone, and payout times seem much slower. I made a small withdrawal at 6:30 PM via Skrill, which is normally processed within that time-frame, but four hours later nothing had been processed or transferred and support gave no estimate on how long it would take, they basically said, you will be paid out and need to be patient. If this gets resolved i will change this review, but as of now . I am so disappointed in how the site is now being managed... and this has been happening over the last month.
It’s disappointing to see Casino-X lose some of the transparency and speed it used to be known for. Hopefully, they fix this soon and bring back the visible withdrawal-time tracker that made them stand out before they lose loyal players.
Otherwise, the casino is nice and clean. The mobile application updates itself almost every time it is launched.
Muuten kasino on hieno ja siisti. Mobiiliapplikaatio päivittää liki jokaisella käynnistyskerralla itsensä.
Withdrawals are fast
Kotiutukset nopeita
Suitable payment methods
Sopivia maksutapoja
Wide selection of games
Laaja pelivalikoima
VISA cards sometimes charge a fee that was not specified even when asked
VISA-kortista menee välillä palkkio jota ei kysymälläkään eritelty
Customer service DOES NOT INVESTIGATE game rounds even when requested
Asiakaspalvelu EI TUTKI pelikierroksia pyydettäessäkään
Only one customer service session per account.
Vain yksi asiakaspalvelukerta per tunnus
The casino uses a betting-based meter to track progress. However, the meter works in such a way that even after you deposit and lose your winnings, it shows progress even at a lower amount than the deposit, which partly reflects your greed for money.
Kasinolla on käytössä panostuksiin perustuva mittari jolla saa edistystä. Mittari toimii kuitenkin niin että talletuksen ja voittojen häviämisen jälkeenkin se näyttää edistymistä jopa talletusta pienempänä summana ja se kertoo osan ahneudesta rahaan.
Withdrawals used to be fast, but for some reason, they're unusually slow this time. They explained that the slowdown was due to a heavy withdrawal load, which I couldn't understand. Furthermore, they explained that this situation has been going on for about a month. If this is an irregularity, the fact that it's been going on in January seems problematic. Vera & John affiliates have always had slow withdrawals, but overall, they're the only acceptable sites. Slow withdrawals are the same as lending money for a day or two, so the longer the withdrawal, the more the face value is lost. I generally don't recommend sites with slow withdrawals. I apologize if my explanation is confusing, as I don't fully understand it myself. I hope you can get a sense of what I'm saying.
If you use a bonus and win, you can only bet less than $1 due to the max bet regulation. This series will be banned soon. It's good to have a lot of bonuses, but it's a bit annoying that you get restricted when you win.
One of my favorite casinos. The selection of games here is good. The site itself is quite convenient to use. Often offer very good bonuses on deposits with good conditions. There are enough payment methods. I like the slots for the game. Of the minuses - it is difficult to find a working mirror.
Одно из любимых казино для меня.Выбор игр здесь хороший.Сам сайт довольно удобен в пользовании.Часто предлагают очень хорошие бонусы на депозит с хорошими условиями.Методов оплаты достаточно.Слоты по игре нравятся.Из минусов-сложно бывает найти рабочее зеркало.
Good old casino. simple registration and fast withdrawals. I have been playing for a long time and have not had any problems with them, one thing is upsetting is the commission for deposit and withdrawal
Старое доброе казино. простая регистрация и быстрые выводы. Давно играю и проблем с ними не возникло, одно огорчает это комиссия на депозит и на вывод
FS with poor progress. Wagering conditions are good, but always stop in the middle of the conditions. It was a bad start for me, so I won't be depositing anymore. I doubt cheating.
many game.many bonus.
low rtp.so little fs
Safety Index explained
Safety Index of Casino-X explained
Take a look at the explanation of factors that we consider when calculating the Safety Index rating of Casino-X. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.
Safety Index:Low3.5/10
Medium-sized casino, based on our research and estimates
We consider the casino's T&Cs to be unfair
Not found on any relevant casino blacklist
High value of withheld winnings in player complaints in relation to the casino's size
We also considered other factors, which had a neutral impact on the casino's Safety Index
Important:
Access from Ohio blocked, VPN forbidden
The casino blocks access of users with IP addresses from Ohio and it forbids the usage of VPNs. Thus you very likely won’t be able to play at this casino from Ohio.
Important:
Casino may confiscate money from dormant accounts
This casino deducts the entire balance (or a very large regular dormant account fee) from player accounts that have been inactive for a certain period of time (6 to 12 months).
Unfair terms and conditions
Rule that basically gives the operator the right to act (even confiscate winnings) without valid justification
T&C copied from the casino's website (in Azerbaijani):
Why we find the bolded part of the rule unfair
Read less
Read more
Casino voids gaming account balances after less than one year of account inactivity
T&C copied from the casino's website (in Azerbaijani):
Why we find the bolded part of the rule unfair
Read less
Read more
Policy that may unfairly affect many players
T&C copied from the casino's website (in English):
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