The player from Germany faces issues withdrawing his winnings of €4,000 from Boomerang Bet after his account was blocked following email contact with the casino. He has experienced delays and received repetitive responses regarding his payout request, expressing concerns that the casino is manipulating the situation to prevent him from receiving his money.
Boomerang-Bet Casino - Player's withdrawal request is delayed and account is blocked.
Amount: €4,000
Boomerang-Bet Casino
Safety Index:Very highSafety Index
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9.6
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Opened
Current status
Waiting for player to reply
6d 23h 59m 27s
Case summary
1 minute ago
Public
Public
1 week ago
Translation
Hello, I am writing to you because I played at Boomerang Bet and had an amount of €4,000. After sending an email to Boomerang, my account was blocked, as I had already lost some of the €4,000. I have been in email contact with Boomerang ever since regarding a payout of my money. First I had to write to them for two weeks and always received the same message about what will happen to my money and how much money is left in the account. Then I was told that in order to request a refund I have to submit an application stating why the casino should pay it out. Since then I have only been in contact and always get the same message. Your case is being processed by the responsible department. I have received this sentence 50+ times in the last three weeks. Just a bit of background. I won €4,000 and waited two weeks for my account to be verified. It wasn't them who donated extra time, that's their tactic so that people lose their money, so that in the end I lost a lot again. There is still money in the account and I don't know Bommerang, which is a manipulative and dubious company. They must have taken a total of €1000 from me and paid me nothing even though I had won a lot. Now back to the case. Today I replied to the email again and then I got the reply: thank you that we were able to solve your case. We thank you for being our customer. Now I am contacting you with this. I would like the rest of my money in the account, I am actually entitled to €4000 because this company is fraudulent and dubious and would not have paid out the money I had anyway. But I want my money back and they are just making a fool of me in their emails and will never give me anything.
Best regards
Automatic translation:
Public
Public
1 week ago
Dear daylss192,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Before we proceed I must clarify that you are not entitled to any funds that were lost no matter the circumstances. I understand your frustration regarding all the delays, but the player is the only one responsible for their account, active balance, and all the bets taking place.
Therefore, please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please clarify how much money you had in your casino account before you lost access to it?
- Which games did you play - slots, live casino, sports betting, etc.?
- Did you accumulate your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
Public
Public
1 minute ago
Dear daylss192,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
daylss192 has 6d 23h 59m 27s to reply
