The player from Germany has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet.
Kingmaker Casino - Player’s withdrawal has been delayed.
Amount: €475
Kingmaker Casino
Safety Index:HighSafety Index
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8.5
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Opened
Current status
Waiting for a delayed payment
2d 18h 24m 19s
Case summary
1 week ago
Public
Public
1 week ago
Translation
Good morning casino guru team,
I've tried various methods to withdraw my winnings from Kingmaker. First, I tried a bank transfer, which I canceled after two days because the wait time was too long. Then, I tried a Bitcoin withdrawal because it was supposedly only going to take a few hours. I canceled the first Bitcoin withdrawal after 12 hours because I thought it might be related to the wallet address. After checking it, I tried again via Bitcoin.
So far, no results.
I don't have any active bonuses, my account is fully verified, and the money has been wagered and won back (probably multiple times) on roulette. Unfortunately, Kingmaker's live chat is just as unhelpful as the support. Screenshots and transaction IDs are ignored. Instead, you get the same standard AI response.
Kind regards
John
Automatic translation:
Public
Public
1 week ago
Dear rasierenderronnie14,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.
Complaint is pending and will be processed in 2d 18h 24m 19s
