The player from Germany has requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet.
RoboCat Casino - Player claims that payment has been delayed.
Amount: €1,250
RoboCat Casino
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8.9
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Opened
Current status
Waiting for a delayed payment
0d 6h 33m 49s
Case summary
yesterday
Public
Public
2 days ago
Translation
Hello,
On March 8th and 9th, I requested three withdrawals totaling €1,250. Since then, the casino has repeatedly told me that my withdrawals are at the final stage of the approval process in the finance department.
Before these withdrawal requests, I had already requested a withdrawal from the same casino for €500, which was released within just over 24 hours.
Furthermore, I still have a balance of €2700 in my player account for which I cannot request a withdrawal, as it is only possible to request a maximum of three withdrawals at the same time.
No bonuses or anything else were used, and no verification was requested for my first withdrawal.
Best regards and thank you for your support!
Automatic translation:
Public
Public
2 days ago
Dear LarsV7,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.
Complaint is pending and will be processed in 0d 6h 33m 49s
