The player from Germany had requested a withdrawal almost two months ago. Unfortunately, it has not been received yet. We rejected the complaint because the player didn't respond to our messages and questions.
Maximal Wins Casino - Player’s withdrawal has been delayed.
Amount: €900
Maximal Wins Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
1.5
Maximal Wins Casino has a Safety Index of 1.5, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
3 years ago
Public
Public
3 years ago
Translation
Hello,
I have been playing at the Maximalwin Casino since the beginning of this year. I like to use the bonuses offered. I paid into a bonus and had € 200 paid out to me, the money was in my account within 48 hours. I am depositing between € 20-25 into a bonus. After that, I paid into the offered bonuses several times and was lucky once and then made a payout of € 900. In my lifetime I have deposited no more than € 500 into this casino. My problem: I've been waiting for the € 900 since June 1st, 2021, write to the casino via support and every time I get the same answer that I have to wait 7-21 working days and now I am informed that a reminder has been made to the finance department and apologize to me for the long wait. I like the casino very much, but now I am very unsure and need help as I am actually a newcomer to online casinos.
Automatic translation:
Public
Public
3 years ago
Dear Sendi,
Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Do I understand correctly that your withdrawal is still pending inside your account without being processed? Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?
It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but almost two months is unusually long time.
However, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
