The player from South Africa had requested a withdrawal and was asked by the casino to open a Bitcoin wallet and provide additional documents. The casino later refused the payout because the player had claimed multiple bonuses consecutively. We had sought clarification from the player to better understand the situation and asked for relevant communication between the player and the casino. However, the player had not responded to our queries within the extended 7-day period, which led us to reject the complaint due to lack of information.
Lucky Legends Casino - Player's withdrawal request is being denied.
Amount: $650
Lucky Legends Casino
Safety Index:Below averageSafety Index
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
11 months ago
Public
Public
1 year ago
Gathering confidential information and afterwards force me to open bitcoin wallet to be denied again and submit more docs to now be tol bonuses were claimed consecutive on 22/10/23 no denying pay out
Public
Public
1 year ago
Dear arnowillemse254,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Do I understand correctly that the casino confiscated your winnings because you claimed multiple free chips/free spin bonuses back to back?
Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
