Limitless Casino - Player's winnings have been confiscated.

I've deposited at this casino, I have also successfully withdrawn... They email me multiple times a week Telling me to Use casino promotional code "bling"...Which I have used before, And I have successfully withdrawn $50.... Now that I have used It again based on their email promotional solicitations, and I have won $50 they are trying to use technicalities to avoid a payout....

Hope that you are well and safe.

Unfortunately, your payout wasn't able to be finalized.

After reviewing your account and gameplay, we have found that you have a violation while playing in Our Casino.That violation is highly forbidden according to the Casino's Terms & Conditions which you agreed to upon the registration process.

-You have already had a payout from the same promotion you are requesting withdrawal from.

Your promotion allows only two payouts from it. ​

We will provide our Terms & Conditions that you can check by following this link - https://limitlesscasino.com/terms-and-conditions

Due to previously stated, the Management had no other option but to void all winnings.

In case anything is not clear about promotions or T&C, You can always contact us on 24/7 live chat, before You start playing.

We hope that you will find a way to understand us.

Kind Regards,

Amy

Payments Limitless

My issue is that they are setting you up, They are violating- or causing us to violate- their own terms and conditions by asking you to play and then telling you it's against policy to play and win....

Probably what's happening is that they're expecting you not to win but in this case, I think it's fair that based on what they solicited to me I should be entitled to withdraw my $50, and if not then people should know the game they play.. Inducing players To violate terms and conditions and avoid a payout.

Nasty bait and switch

Dear Abownaro, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand correctly that you used the same bonus more than once?

Could you please forward me all emails with the bonus offer you activated? I would like to check the Bonus T&Cs.

If there is any other relevant communication between you and the casino, please forward it to kristina.s@casino.guru, or alternatively, post it here.

Looking forward to hearing from you.

Best regards, 

Kristina

The problem is that they email my daily telling me to use their bonus...yes, i have used it before, but they solicited me to use it again....AFTER I USED IT AGAIN, AS PER THEIR SOLICITATION, they then tell me it cannot be used again? That is bait and switch tactic....why would they tell me to use it again and then tell me I can't once I win?

If they are trying to trick customers for a measly $50 & soliciting in violation of their own t&c's than it means they are a shady casino with shady practices right? If they didnt want me to to play with it again, they would 1.) Not solicit with emails daily and 2.) Not allow a player to claim a bonus by preventing their site from allowing the coupon to be claimed...

We are the customers, they can have whatever rules they want, and know very well players don't read every rule as it's impossible....legally its called "boilerplate" language... they say and use it to protect themselves, but what happens when they are the cause of the violation? They have unclean hands, they induce, allow, and deny.

If they can get away by inducing customers, allowing customers, and then denying customers, it should be notated under all their reviews.

Thank you for your reply, Abownaro. I’m very sorry but you haven’t answered all of my previous questions. Please check my first reply and try to assist. All requested information is essential if we wish to proceed with the case. Thank you in advance.

Yes, I did Use the same bonus more than once but they email me every day telling me to use it there are no terms in the emails that directly say don't use it.

How can I forward you the emails so you can see them yourself.... I don't see an attachment link or email link

I would like to emphasize that I shared my email address in my first message - kristina.s@casino.guru. Please, forward all the relevant communication between you and the casino there. Thank you.

I have forwarded the relevant emails now. Please note my email address is n***@gmail.com.

Could you please clarify how many times you activated this bonus? Did you make any deposits in between?

I did not make a deposit in between, and i believe i activated it two times... the bottom line is they put it in my account, what am i supposed to do? I forwarded you emails Of how many times they email me daily telling me to play my bonus, I also email drew a screenshot of how they put it in my account and they still do till today , everyday they put it in my account.

Its a trick they play, setup the customer, put a bonus in their account without them asking for it, not Ok.

I hope you look at all the emails I forwarded you

I checked the General bonus T&Cs and I found this:

"The Player understands that he or she may claim only one free promotion between bonus-free deposits."

Unfortunately, the vast majority of casinos prohibit players from claiming more than one free chip without making a deposit in between. I understand that you received the bonus offers via email from the casino, however, I would like to emphasize that such emails are usually generated automatically and bonus rules still applies to all players.

We would really like to help, but it is impossible for us this time.

I apologize, but after gathering all the necessary information we are forced to close this complaint. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.