The player from India has a blocked account with Bluechip since June 13, 2024, due to alleged breaches of terms and conditions. They are seeking assistance to reopen their account.
The player from India has a blocked account with Bluechip since June 13, 2024, due to alleged breaches of terms and conditions. They are seeking assistance to reopen their account.
The player from India has a blocked account with Bluechip since June 13, 2024, due to alleged breaches of terms and conditions. They are seeking assistance to reopen their account.
Hello Casino Guru,
My bluechip account was blocked on 13/06/2024,,, They said that you breach our terms and conditions ...Please help me to reopen my account
Hello Casino Guru,
My bluechip account was blocked on 13/06/2024,,, They said that you breach our terms and conditions ...Please help me to reopen my account
Dear shaikvali01963,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
Dear shaikvali01963,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
Hello Casino Guru,
Yes I submitted withdrawal 2k or 4k,,I have no idea about that ,,But surely I submitted withdrawal some amount,,After that my account was blocked..
I played slots and live casino,,
Yes, my kyc was successfully completed,,
On that day I deposite 3 times back to back because I loss my amount that's why I deposite back to back 3 to 4 times,,At that time bonuses was added to my reward section I have no idea about that bonuses,,I loss my all real balance then I notice there is bonuses in my account so I played with that bonus and I win some amount (2k or something) and I submitted withdrawal after sometime they close my account
Hello Casino Guru,
Yes I submitted withdrawal 2k or 4k,,I have no idea about that ,,But surely I submitted withdrawal some amount,,After that my account was blocked..
I played slots and live casino,,
Yes, my kyc was successfully completed,,
On that day I deposite 3 times back to back because I loss my amount that's why I deposite back to back 3 to 4 times,,At that time bonuses was added to my reward section I have no idea about that bonuses,,I loss my all real balance then I notice there is bonuses in my account so I played with that bonus and I win some amount (2k or something) and I submitted withdrawal after sometime they close my account
Thank you very much for your reply, shaikvali01963. Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.
Thank you very much for your reply, shaikvali01963. Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.
I share screenshot of conversation between me and bluechip casino to your mail
I share screenshot of conversation between me and bluechip casino to your mail
I already sent screenshot of conversation between me and bluechip casino to your mail(kristina.s@casino.guru) and also I am sending here
I already sent screenshot of conversation between me and bluechip casino to your mail(kristina.s@casino.guru) and also I am sending here
Could you please clarify once again how much money you had in your casino account before it was blocked?
Could you please clarify once again how much money you had in your casino account before it was blocked?
May be it's 2k ...But I don't want that money...I need my bluechip account
May be it's 2k ...But I don't want that money...I need my bluechip account
Please understand, that casinos, in general, have a right to restrict or even close players’ accounts if they suspect irregular play or other questionable activities or for no reason at all. Unfortunately, we do not investigate the reasons behind the account closure if the player's only interest is to reopen the account.
Please understand, that casinos, in general, have a right to restrict or even close players’ accounts if they suspect irregular play or other questionable activities or for no reason at all. Unfortunately, we do not investigate the reasons behind the account closure if the player's only interest is to reopen the account.
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