HomeComplaintsBlueChip Casino - Player’s account has been closed.

BlueChip Casino - Player’s account has been closed.

Amount: ??

BlueChip Casino
Submitted: 29 Jan 2025
Case opened Current status

Waiting for player to reply

6d 8h 18m 56s

Case summary

The player from India has a blocked account with Bluechip since June 13, 2024, due to alleged breaches of terms and conditions. They are seeking assistance to reopen their account.

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Hello Casino Guru,


My bluechip account was blocked on 13/06/2024,,, They said that you breach our terms and conditions ...Please help me to reopen my account

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Dear shaikvali01963,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

  • Did you have any remaining balance in your casino account?
  • Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
  • Did you pass the verification before you lost access to the account?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

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Hello Casino Guru,


Yes I submitted withdrawal 2k or 4k,,I have no idea about that ,,But surely I submitted withdrawal some amount,,After that my account was blocked..


I played slots and live casino,,


Yes, my kyc was successfully completed,,


On that day I deposite 3 times back to back because I loss my amount that's why I deposite back to back 3 to 4 times,,At that time bonuses was added to my reward section I have no idea about that bonuses,,I loss my all real balance then I notice there is bonuses in my account so I played with that bonus and I win some amount (2k or something) and I submitted withdrawal after sometime they close my account

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Thank you very much for your reply, shaikvali01963. Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

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I share screenshot of conversation between me and bluechip casino to your mail

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I already sent screenshot of conversation between me and bluechip casino to your mail(kristina.s@casino.guru) and also I am sending here

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Could you please clarify once again how much money you had in your casino account before it was blocked?

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May be it's 2k ...But I don't want that money...I need my bluechip account

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Please understand, that casinos, in general, have a right to restrict or even close players’ accounts if they suspect irregular play or other questionable activities or for no reason at all. Unfortunately, we do not investigate the reasons behind the account closure if the player's only interest is to reopen the account.

shaikvali01963 has 6d 8h 18m 56s to reply

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