Rollbit Casino - Player claims that payment has been delayed.

Hello, I was playing at the casino and there were no problems with the withdrawal of funds, but after I won $ 2000, my withdrawal was frozen, I have only one casino account and verification was successfully completed. But I can't withdraw funds because the support service tells me about the other account (but I don't have one).Please help me because the support service is not responding to me.

Dear Nicejob,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Yes, my account has been verified, but support will ask you to name other accounts that I do not have.

Hi, I still haven't received my withdrawal.I have sent them an email but will not receive any reply.I've never had any other accounts on Rollbit, I’m finished KYC a lot of time before

Dear Nicejob,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

I have not received a payment and have not received any response from rollbit. They ignore my requests.

Thank you Nicejob for all the information provided. As we need further evidence regarding the multiple accounts from the casino, I will be forwarding your complaint to my colleague Michal (michal.k@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick