Spinanga Casino - Player claims that payment has been delayed.

Deposited there 2-3 weeks ago,once via crypto usdc.

Requested a withdraw via crypto (same method as my deposit) and despite them saying that they take up to 3business days to give payouts , I have been waiting for 20days now and they dont tell me anything via email or with their livechat support.

They keep apologizing and saying they will hive payouts "as fast as possible" but simply i need these 1500 to pay my own bills.

I am going to week number 3 now without having reveived ANY withdraw out of the three pending that i have ongoing.

The maximum withdraw amount per transaction is 500e and I have not exceeded that , having requested 3withdrawals that dont exceed this amount ,the first one having been requested at 24/03/2025.

I deposited in this casino because i saw the high rating that you have given them but honestly i am very disappointed with them.

They havent sent me any email ,they havent requested any documents from me and they are not contacting me at all via email to tell me whats wrong.

Dear tzogadoros,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Dear tzogadoros,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Their livechat support keeps telling me to wait and apologises for the delay suggesting me to "wait just a little longer".

the issue is that they have been telling me the exact same thing for 15+ days now just I can’t just stay in the dark regarding my payouts.

There are two payouts of 500e each and one of 497e stuck , not getting approved and thus not getting paid to me.

first withdraw request was at 24/03/2025 and they have not contacted me in any way via email about the delay or any verification requirement.

My account stands the same as I have shown you on the screenshots when I made the complaint.

They have been sending me the same copy-paste texts on their livechat support telling me to keep waiting and they they will pay as soon as possible.

I have received still NO email from them regarding the cause of this delay or them requesting ANY verification documents.

Completely scam casino and there is no way this 8.1/10 rating os accurate.

I hope to get my money even one month later.

After waiting nearly one month, they finally paid me all three withdrawals.

You may close this complaint since they did pay me afterall.

Good day and thank you for being here to help out gamblers with casino/sportsbook ssues.

Dear tzogadoros,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Nick Bacon

Casino.Guru