SlotsPalace Casino Review

The player from Norway had faced an issue with the disappearance of a significant amount of money from his account while he was playing with bonus money on Slotspalace. Despite numerous emails, the issue had remained unresolved. However, after he raised a complaint with us, the issue was successfully resolved and the player confirmed the return of his bonus money. We then marked the complaint as 'resolved' in our system.

The player from Spain had a pending withdrawal for four days. She had attempted communication with the casino for an explanation, but had been blocked. She also reported that she had been unable to verify her account as the casino's email for document submission was no longer working. Despite our efforts to assist, the player did not respond to our inquiries within the given time frame. As a result, we were unable to investigate further and had to reject the complaint.

The player from Greece had deposited 30€, received a bonus, and had been able to withdraw 500€. Despite having verified the account and transaction history, the casino had closed the player's account and it had remained unclear how much money she would have received. After reviewing the evidence provided by the casino, we found that the player's account had been linked to another person who had previously registered with the casino. Consequently, we had had to reject the player's complaint.

The player from Spain had requested two withdrawals totaling 650€. Despite being told the process would take up to three business days, five business days had passed. The player later received the first withdrawal of €150 and then confirmed receipt of the remaining €500, expressing trust in the casino. As a result, we had marked the complaint as 'resolved'.

The player from Finland claims approximately €1000-€1600 was confiscated because Slots Palace accused him of violating their terms and conditions, a claim he disputes. The accused violation is allegedly stated in paragraph 9.1 of the terms & conditions. The casino has provided us with evidence of collusion, therefore, we have rejected the complaint.

The player from Greece had won 350€ and requested a withdrawal but experienced service inconsistencies. After reaching out to support, the player had received varying information regarding their withdrawal, including that it had been processed and then that it had been canceled. At that time, the player was unable to contact the support team. We had attempted to gain more information from the player to resolve the issue, but due to a lack of response from the player's end, we were unable to investigate further and had to reject the complaint.

The player from Greece had his account blocked, allegedly for being a duplicate, after he had requested two withdrawals totaling 995 euros, while having a pending balance of 1000.14 euros. He had been told earlier that there was no need for account verification. After the closure, his access to live chat support was also restricted. The Complaints Team had attempted to investigate the case and had requested additional information from both the player and the casino. However, due to the player's lack of response, the investigation could not proceed further, and the complaint was ultimately rejected.

The player from Spain lost over 240 euros and decided to withdraw the remaining 300 euros. However, after requesting self-exclusion via email, the casino immediately blocked account access. After eight days of awaiting a promised manual withdrawal and poor communication, the player is worried about the withdrawal. The complaint was closed as the player stopped responding.

The player from Spain has been waiting for more than a week for their withdrawal request to be processed, and now, can't log into the casino due to a connection error. We rejected the complaint because the player didn't respond to our messages and questions.

The player from Greece is struggling to withdraw 500 euros from SlotPalace. Despite completing the identification process, his withdrawal gets cancelled after three days due to a purported provider issue.

The player from Austria won 500 Euro and attempted to withdraw twice. After a week-long verification process and contact with support, the casino abruptly cancelled her account and returned only 80 Euro of her winnings, prompting accusations of fraud. We rejected the complaint because the player didn't respond to our messages and questions.

The player from Spain wants to withdraw their winnings of 1025 euros. However, the casino is requesting extensive verification, including transaction history. The player is experiencing difficulties in uploading these documents onto the website, despite trying recommended solutions. After our intervention, we were able to help the player to get their winnings. The player confirmed they received the funds in the end. The Player’s complaint has been resolved successfully.

The player from Spain encountered restrictions on their casino account after winning money using a bonus. The platform has limited their maximum bet to 10 euros, which the live chat representative says cannot be changed. We closed the complaint because the player stopped responding.

The player from Spain has registered with Directorate General for the Regulation of Gambling (DGOJ) However, the casino accepted player’s deposits. We’ve rejected this complaint in our system due to a lack of evidence.

The player from Greece submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Greece has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. We rejected the complaint because the player didn't respond to our messages and questions.

The player from Greece has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Greece was accused of opening multiple accounts in the casino and his account was blocked. The complaint was rejected because the player stopped responding to our messages and questions.

The player's bets were rejected but were not credited back to the player's balance. The casino reviewed the situation and refunded the disputed amount to the player's original payment method. The complaint is resolved.

The player from Switzerland is complaining about the lengthy verification process. Following the communication with both the player and the casino, we have received an evidence that the player managed to lose his balance, therefore we have rejected this complaint.

The player from Finland has requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from France has requested a withdrawal more than two weeks prior to submitting this complaint. Unfortunately, winnings haven’t been received yet. We rejected the complaint because the player didn't respond to our messages and questions.

The player from Finland has tried to close the account. Unfortunately, the enquiry was ignored. We rejected the complaint because the player didn't respond to our messages and questions. We’ve reopened this complaint as per the player’s request. Player’s complaint has been resolved successfully.

The player from Greece is not able to withdraw his winnings. After the casino provided us with evidence, we concluded the balance was partially played down by the player. We rejected this case because we believe this issue is not caused by the casino's mistake.

The player from Austria had requested the closure of his account due to loss of interest, but had received no response from the casino. After he submitted a complaint, he was guided by the Complaints Team on how to make a self-exclusion request. He then sent a valid self-exclusion request to the casino, citing gambling issues. The casino eventually responded, confirming the permanent closure of his account. The player confirmed the account closure, and the complaint was marked as resolved by the Complaints Team.

The player from Ireland was facing a delay in withdrawal from Empire Casino. It had been around three months, and despite having provided banking details four times, the casino stated that the matter was with the accounts department. The casino was contacted by our team and confirmed that the player's balance of 100 EUR had been successfully processed. The player confirmed receipt of the funds, hence, we marked the complaint as 'resolved'.

The player from Greece had requested a self-exclusion from MyEmpire Casino due to gambling issues and had demanded a refund of all deposits made since the request. The casino had failed to act promptly, which led to the player depositing an additional €220. The player's account had not been verified at the time, even though they had deposited and withdrawn money several times. After a month, the casino had finally disabled the player's account. The casino had agreed to refund the deposits made after the initial closure request, subject to the signing of a waiver. After some delay and follow-ups, the player had confirmed receiving the refund, and the complaint had been successfully resolved.

The player from Austria had reported an issue with MyEmpire Casino where she had won 350 Euros and had attempted to withdraw 300 Euros. However, instead of receiving the withdrawal, an additional 300 Euros had been deducted from her account. She also mentioned that she had been unable to access the casino's site. The player had not made any successful withdrawals from this casino before and had lost about 1000 Euros of her own money. After several failed attempts to resolve the issue via chat and email, she had received 500 Euros out of 640 Euros in her player account. The casino had promised to process a manual withdrawal of the remaining balance. Eventually, the casino had confirmed that the withdrawal had been successful and the player had confirmed receipt of the remaining balance, resolving the issue.

A player from Greece had reported an eight day delay in a withdrawal of 500 euros. Despite daily communication with the casino's support team and no requirement for verification, the requested fund had still not been approved. The player was asked to provide identification on the 10th day of the withdrawal request, which he did promptly. After 14 days of waiting, the player's withdrawal had still not been processed. We intervened by contacting the casino for clarification. The casino responded, stating that the player's account had been verified and the withdrawal had been processed successfully. The player confirmed receipt of the funds, marking the resolution of the issue.

The player from Poland had faced issues with delayed withdrawal of their winnings from an online casino. Despite their concerns about the pending withdrawals being cancelled or delayed, they had been advised by the Complaints Team to wait for at least 14 days after requesting the withdrawal. The player had agreed to wait for the suggested period and eventually confirmed that they had received their payment on time, even though their account had been closed. The complaint had been marked as 'resolved' by the team after the successful resolution.

The player from Austria had received only $3,000 from My Empire Casino out of her total $14,000 winnings and was struggling to secure the remaining $1,000. The casino had also blocked her access to her favorite games. After she submitted her complaint, we asked her for more details about her withdrawal request and whether she had used a bonus. However, the player informed us that she had received her remaining payout. We then marked the complaint as 'resolved' in our system.

The player from France is experiencing problems with her bonus pack at the casino. The third deposit bonus was not applied and customer support has been unresponsive and unhelpful, repeatedly disconnecting her from the live chat.

A player from Norway deposited an amount in bitcoin which has not been credited to their casino account despite it being transferred and approved. The support team mentioned it was due to a problem with a third-party payment provider. After our intervention, we were able to help to resolve the player's issue. The player confirmed the complaint has been resolved successfully.

The player from North Rhine-Westphalia submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Greece had requested a withdrawal on 23rd December 2023, but it had not been processed in 10 days. The player had reported receiving vague responses from customer support and there had been no need for account verification at that moment. After the player's communication with the Complaints Team and an extension of the resolution timeframe, the player confirmed that the casino had eventually paid him, albeit late. Consequently, the complaint had been marked as resolved.

The player from Greece had experienced withdrawal issues from a casino. The player had initiated three different withdrawals at the end of November, however, one was canceled by the casino without clear reasons. Despite having contacted customer service, the player's issue had remained unresolved. The player had clarified that no further verification was required for their account and had criticized the casino for not adhering to their stated timeframe for withdrawals. After communication with the Complaints Team, the issue was eventually resolved and the player's withdrawals were approved.

The player from Finland had deposited 200€ in hopes of receiving a welcome bonus. However, due to an administrative decision, the bonus had not been activated. Consequently, the player had been unable to withdraw the deposit due to a 1x wagering requirement, which he contested since he hadn't received the promised bonus. We had asked the player if the deposited money had been used and he confirmed it hadn't. We then contacted the casino, suggesting that the deposit should be refunded without requiring wagering. The casino agreed and initiated a refund. The player confirmed receipt of the refund, and we marked the complaint as resolved.

The player from Greece describes their experience with the casino regarding withdrawal issues. They made multiple withdrawal requests but faced cancellations due to a fault in the payment system. The casino provided inconsistent information and suggested manual transfers. The player has received the payment, and the complaint was closed as "resolved".

The player from Australia had his account closed due to failed verification as the name on his bank account and his driver's license didn't match. Eventually, the player was able to prove that the documents belong to him and the issue was resolved.