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OverviewBonusesUser reviews40Safety Index explainedDiscussion89Payment methods37
SlotsPalace Casino Review
When reviewing and assessing SlotsPalace Casino, our independent casino review team has weighed its advantages and drawbacks following our casino review methodology. To define whether this casino is legit and safe, or possibly harmful, our reviewers have carefully considered the fairness of its Terms and Conditions, licenses, customer support, limits, existing player complaints, and other important factors.
We've worked out the casino's Safety Index, a numerical and verbal representation of online casinos' safety and fairness, based on these discoveries. A higher Safety Index decreases the probability of experiencing issues when playing or making a withdrawal. SlotsPalace Casino has a Very high Safety Index of 9.8, establishing it as one of the more secure and fair online casinos on the web, based on our criteria. Read our SlotsPalace Casino review to discover more about this casino and decide whether it is a suitable option for you.
Safety Index – SlotsPalace Casino fairness and safety
We calculate a casino's Safety Index based on an elaborate formula that takes into consideration a wide range of information that we have collected and assessed in our review. These involve the casino's estimated revenues, complaints from the players, T&Cs, blacklists, and so on.
In our review of SlotsPalace Casino, we meticulously evaluated and analyzed the Terms and Conditions of SlotsPalace Casino. To our knowledge, there are no rules or clauses that could be considered unfair or predatory. This is a great sign, as any such rules could potentially be used against players to justify not paying out winnings to them.
SlotsPalace Casino is a very big online casino based on our estimates or collected information. Considering its size, this casino has a very low sum of disputed winnings in complaints from players (or it has not received any complaints whatsoever). We consider both the casino's size and the number of player complaints and how they correlate, seeing as bigger casinos tend to receive more complaints due to the larger number of players.
As far as we know, no relevant casino blacklists include SlotsPalace Casino. If a casino is included on a blacklist such as our Casino Guru blacklist, this could hint that the casino has committed some kind of misconduct towards its customers. We urge players to keep this in mind when searching for an online casino to play at.
All in all, when combined with other factors that come into play in our review, SlotsPalace Casino has landed a Very high Safety Index of 9.8. This makes it a great option for most players who are looking for an online casino that creates a fair environment for their customers.
Note: As far as we are concerned, SlotsPalace Casino is related to 10 different casinos. Taking into account the connection between these casinos, we factored in the qualities of the associated casinos when evaluating the Safety Index of SlotsPalace Casino.
SlotsPalace Casino Terms and Conditions
When evaluating online casinos, we meticulously analyze each casino's Terms and Conditions with the aim to assess their fairness level. In T&Cs of many casinos, we come across certain clauses, which we perceive as unjust or overtly predatory. In some cases, these give the casino the possibility to justify withholding player winnings.
We did not find any unfair or predatory rules in the Terms and Conditions of SlotsPalace Casino during our review.
Player complaints about SlotsPalace Casino
Player complaints play an important part in our casino review methodology, as they give us a clear insight into issues experienced by players and casinos’ way of handling them. We take into account all complaints filed via our Complaint Resolution Center in addition to those we compile from other sources when examining each casino's safety and fairness.
We currently have 0 complaints directly about this casino in our database, as well as 4 complaints about other casinos related to it. Because of these complaints, we've given this casino 310 black points in total, out of which 310 come from related casinos. You can find more information about all of the complaints and black points in the 'Safety Index explained' part of this review.
SlotsPalace Casino user feedback and reviews
On Casino Guru, users can rate and review online casinos to voice their opinions, feedback, or experience. Based on these, we generate a total user feedback that varies between Terrible and Excellent.
Based on the 40 user reviews of SlotsPalace Casino in our database, it has a Bad User feedback score. You can find the reviews in the User reviews part of this page.
Note: It's important to note that user reviews may not always provide an objective reflection of the casino's quality. Instances exist where casinos write fake reviews to boost their user feedback score, while some dissatisfied players leave multiple negative reviews to tarnish the casino's reputation. Our best efforts are put into filtering these out and calculating an objectively accurate user feedback score; nonetheless, we do not include user feedback in our Safety Index calculation.
SlotsPalace Casino company data and licenses
SlotsPalace Casino is owned by Stellar Ltd. and has estimated annual revenues higher than $20,000,000. This makes it a medium-sized online casino on our scale.
SlotsPalace Casino has a gambling license issued by Anjouan Gaming in Comoros.
Many online casinos have set limits on how much money players may win or withdraw. Some casinos apply win or withdrawal limits that can be rather restrictive, but usually these limits are high enough to not affect most players. This is why we always acknowledge these when assessing casinos. All the details regarding the casino's winning and withdrawal limits can be found in the table below.
Withdrawal limits
Win limits
EUR 500 per day
No win limit
EUR 7,000 per month
USD 500 per day
USD 7,000 per month
NOK 5,000 per day
NOK 70,000 per month
CAD 750 per day
CAD 10,500 per month
AUD 800 per day
AUD 10,500 per month
HUF 160,000 per day
HUF 2,100,000 per month
BRL 1,850 per day
BRL 32,000 per month
CHF 500 per day
CHF 7,000 per month
CLP 425,000 per day
CLP 5,950,000 per month
CZK 12,500 per day
CZK 175,000 per month
INR 40,000 per day
INR 560,000 per month
JPY 65,000 per day
JPY 775,000 per month
MXN 10,000 per day
MXN 130,000 per month
NZD 1,000 per day
NZD 13,000 per month
PEN 2,000 per day
PEN 30,000 per month
PLN 2,000 per day
PLN 31,500 per month
SGD 800 per day
SGD 10,000 per month
THB 5,000 per day
THB 175,000 per month
ZAR 10,000 per day
ZAR 135,000 per month
NGN 237,500 per day
NGN 3,325,000 per month
Note: It is likely that not all of the payment methods listed above are suitable for both deposits and withdrawals. Furthermore, certain payment options may only be available in specific countries.
Available language options and customer support
As part of our casino review process, our expert team gathers data regarding customer support options and available languages. In the table below, you can see an overview of language options at SlotsPalace Casino.
Language
Website
Customer support
Live chat
Slovak
24/7
English
24/7
Spanish
24/7
Portuguese
24/7
Japanese
24/7
German
24/7
Finnish
24/7
Italian
24/7
Czech
24/7
Greek
24/7
French
24/7
Norwegian
24/7
Arabic
24/7
Dutch
24/7
Croatian
24/7
Polish
24/7
Hungarian
24/7
Slovenian
24/7
During our testing, we always contact the casino's customer support and test their responses to see how helpful and professional they are. We find customer support important, since its purpose is to help you resolve any issues you might experience, such as registration at SlotsPalace Casino, account management, withdrawal process, etc. Judging by the responses we have received, we consider the customer support of SlotsPalace Casino to be good.
Casino games and slots available at SlotsPalace Casino
SlotsPalace Casino has these types of casino games on offer: Slots, Roulette, Blackjack, Betting, Video poker, Bingo, Baccarat, Jackpot games, Live games, Craps and dice, Keno, Scratch cards, Other card games, eSports betting, Virtual sports, Other games, Crash games, Live shows, Live baccarat, Live bingo, Live blackjack, Live dice games, Other live games, Live poker, Live roulette.
Games from 110 casino game providers are available. This includes NetEnt, Novomatic, Nolimit City, Apricot (Microgaming), Playtech, TaDa Gaming, Play'n GO, Merkur Gaming, Blueprint Gaming, Evolution Gaming, Pragmatic Play, Quickspin, Yggdrasil Gaming, Thunderkick, Red Tiger Gaming, Betsoft Gaming, Big Time Gaming, Playson, Amatic, ELK Studios, Ezugi, Evoplay, GameArt, Endorphina, PariPlay, Habanero, Red Rake Gaming, Leander Games, Spinomenal, 1X2 Network, Booming Games, Tom Horn, Iron Dog Studio, Relax Gaming, EveryMatrix, Betgames, FBM Digital Systems., Turbo Games, Platipus, Amigo Gaming, Spinmatic, Apollo Games, G Games, Aviatrix, NetGaming, OneTouch, Kiron Interactive, Casino Technology, Revolver Gaming, On Air Entertainment, Reevo, Mascot Gaming, Amusnet, PlayPearls, Givme Games, PGsoft (Pocket Games Soft), Ela Games, OctoPlay, Skywind Group, Caleta Gaming, Iconic21 (BETER Live), AvatarUX, 3 Oaks Gaming, Shady Lady, Vibra Gaming, Spinberry, 7777 gaming, Smartsoft Gaming, Swintt, Felt Gaming, Tequity, RevDev, Skillzzgaming, BF Games, Spribe, Gamomat, Arcadem, CandleBets, Betsolutions, Bally Wulff, SlotMill, Onlyplay, Bombay Live, Salsa Technology, Oryx Gaming, Gaming Corps, VoltEnt, Leap Gaming, Ortiz, Gamebeat, Kajot, Fugaso, Felix Gaming, Stakelogic, Fazi, Zitro, Gamzix, Kalamba Games, Golden Hero, Apparat Gaming, Creed Roomz, InOut, PatePlay, PopOK Gaming, Barbara Bang, Clawbuster, Rogue Gaming, Hacksaw Gaming, Solidicon, Ruby Play.
Bonuses and codes offered by SlotsPalace Casino
Online casinos give bonuses to both new and existing players in order to gain new customers and encourage them to play. In 'Bonuses' section of this review, you'll currently find 7 bonuses from SlotsPalace Casino based on the data from our database.
Note: In case you are looking for more information about this casino's bonus offers, visit our SlotsPalace Casino bonuses page.
Browse all bonuses offered by SlotsPalace Casino, including their no deposit bonus offers and first deposit welcome bonuses.
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User reviews
(40)
User reviews of SlotsPalace Casino
This is a place to share experience with SlotsPalace Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.
The casino was good at first, I even withdrew money from there, but for a few months now I've been trying to make withdrawals and nothing. I tried to make a withdrawal of 300€ and I waited the 3 working days as they say you should and nothing, so I contacted the live chat and they told me that they were having problems with the financial department and that it could take some time, I waited and another week passed and I didn't receive the withdrawal, so I sent an email to support where they said the same thing, I waited and after 3 weeks of waiting my withdrawal was canceled and I couldn't withdraw the money. As I thought it was that month that you might be having problems I went there and deposited again where I managed to get 120€ but it's been 1 week and I haven't received anything, I contact chat and support and they just apologize for what happened and nobody solves anything.
O casino no início era bom, cheguei a levantar de lá dinheiro só que de hà uns meses para cá tento fazer levantamentos e nada. Tentei fazer um levantamento de 300€ e esperei os 3 dias úteis como eles dizem que se deve esperar e nada, então contactei o chat ao vivo ao que me disseram que estavam com problemas do departamento financeiro e que poderia levar algum tempo, eu esperei e passou mais 1 semana e nada de receber o levantamento, então mandei email para o suporte onde foi dito o mesmo, eu esperei e ao fazer 3 semanas de espera o meu levantamento foi cancelado e não consegui levantar o dinheiro. Eu como pensei que fosse aquele mês que poderias estar com problemas fui lá e voltei a depositar onde consegui tirar 120€ só que já faz 1 semana e nada de receber, contacto o chat e o suporte e só pedem desculpa pelo ocorrido e ninguém resolve nada.
What an amazing casino. I was a little bit doubtful due to the negative reviews I’ve read but every time I’ve contacted them I have been provided with reassurance and support. I won money in my time of need and I was able to get back on track financially due to my winnings coming in so quickly. Very very happy with this casino.
Worst casino ever! I played here a lot and i was always having problems with live support...they are slow and cannot solve nothing without their bosses. They are not honest with their players, bonus wagering are double what they claim and you always have to contact their slow live support to make it right. When my story ended with them in bad term i must add, they didn't respond to me thru any channel for more than a month and even after complaint here, they didn't respond. Let me just add that i was the highest level player at their casino.
No responsible gambling tool. I ask them to closed my account 2 weeks ago. Still my account is open. Even i emailed them 5 times. And customer support say " sorry for the delay in process your request ".
A good casino, I played, won 120 euros, and the next day I had it, I don't know for more money, but I had a good time. The website works, although I would say that the live chat is not very good. All casinos of this type need work!
Ένα καλό καζίνο εγώ έπαιξα κέρδισα 120 ευρώ καί την άλλη μέρα τα είχα δεν ξέρω για παραπάνω λεφτά πάντως πέρασα καλά λειτουργεί η ιστοσελίδα άν καί θά έλεγα ότι τό live chat δεν είναι πολύ καλό θέλουν δουλειά όλα τά καζίνο που υπάρχουν τέτοιου είδους!
You don't receive the deposit bonus even after asking in the chat. Withdrawals are delayed for 3 weeks and in the end the account is simply closed.
How can you rate the casino with 9.3/10 points??????
Man erhält den Einzahlungsbonus auch nach Nachfrage im Chat nicht. Auszahlungen werden 3 Wochen hinausgezögert und am Ende das Konto einfach geschlossen.
Wie könnt ihr bitte das Casino mit 9.3/10 Punkten bewerten??????
Bonus will not be credited
Bonus wird nicht gutgeschrieben
Payment is delayed for a long time and ultimately simply refused
Auszahlung wird lange hinausgezögert und am Ende einfach verweigert
There are many casinos on the group platform, playing games in each casino requires a budget, there are currently 138 international casinos that I am registered with, I have played small or large amounts in all of them. I won more money in the tipling casino that I mentioned above as I played in other casinos and I saw that slots palace casino game plays according to its rules. I have seen many times that games are jammed in other casinos, but unfortunately there is no such problem in this casino, all the games are perfect, the bonuses are perfect, the gifts are perfect. That's why I trust this casino so much, I recommend you to enter this casino without hesitation and play games, you can be sure that you will win.I am saying this clearly, the 5-day money transfer period is a lie. The money transfer is 1850 reais in the first stage and the first transfer is made after 14 days. I lost 10,000usd, I am sorry but there is nothing I can do.
They have a wide variety of games and they pay fairly
Money transfer takes a long time Remember, the money will be transferred to you after 14 days, not 3.5 days, I experienced this.
You can deposit here with Paysafecard, which is very good, but the withdrawal takes forever. Also, the profile says that no verification is required at the moment. I find this very dubious. I prefer to verify my account before I play. The site is also very laggy and it is no fun to play. I would not recommend it.
Man kann hier mit Paysafecard einzahlen was sehr gut ist, allerdings dauert die Auszahlung ewig, zudem steht im Profil dass man gerade keine Verifikation benötigt, dies finde ich sehr unseriös, ich verifiziere mein Konto lieber bevor ich Spiele, die Seite ist zu dem sehr laggy und es macht keinen Spaß zu Spielen, keine Empfehlung.
Happiness is one thing that others are constantly losing. In my eyes, this casino is the last one.... - no winnings, bets don't matter, play doesn't matter... - Customer service disaster, waiting time too long - After deposits, bonuses cannot even be issued for loyalty customers.
Stay away from this casino group...
Glück ist das eine , dass andere ist ständig zu verlieren . Dieses Casino ist in meinen Augen , der letzte .... - keine Gewinne , Einsätze egal , spiele egal .. - Kundenservice Katastrophe, zu lange Wartezeit - nach Einzahlungen, können nicht mal Bonuse für Treuekunden ausgegeben werden ..
It has improved a lot since I first played, the selection of games is very good and I was able to withdraw pretty quickly the second time around. (the first one they delayed a bit)
Έχει βελτιωθεί κατα πάρα πολύ απο τότε που είχα πρωτοπαίξει, οι επιλογές για παιχνίδια είναι πολύ καλές και έκανα ανάληψη αρκετ΄ά γρήγορα τη δευτερη φορά. (τη πρώτη το άργησαν λίγο)
Do not play at this casino. It's been over a month and still I cannot complete the verification. It's laughable, they always ask me for new documents. I have done verification to many casinos and I've never seen anthing like this. Now they ask me to send them all of my transactions within a month. They just have no intention of giving me my money.
Not possible to withdraw money if you win something. Support by email or live chat is not available or hide behind so called company rules. Do not spend your money on this scam casino.
Horrible casino. Made my first deposit and was denied the match bonus due to administrative decisions. No idea why, support said they didn't know the reason as well. Sour taste for first time player. There's better sites to play on imo.
I tried making numerous withdrawals which all got rejected. The support said to try another withdrawal method 4 times and after trying all of them and still got rejected I gave up. This casino is a total waste of time and I definitely wouldn't recommend it to anyone.
I registered at SlotsPalace Casino on the 10th of this month of June 2023 and I detected different irregularities in my opinion. The first is not to request identity verification from the new player, a detail that I did not like at all. 2a, the limitation of withdrawals to €500/day (if you get €3,000, should you cash out in 6 days?) is absurd and abusive in my opinion. For all these reasons I decided to play an amount not exceeding €80, I got tired of playing and when I had been playing for a while (once the amount deposited had been exceeded) I decided to stop and requested to withdraw an amount not exceeding €40. They told me that they will process my application IN 3 BUSINESS DAYS!! 😳 In short, in general terms it is one of the worst online casinos I have ever played in and, for the record, I usually participate in many and I only do it by playing slots with real money and not being interested in bonuses or anything like that. Today I quit. It's a shame because at the level of operation of the slots it is one of the best in which I have played. That you can only withdraw a maximum of €500/day and also that they do not require you to document the identity or origin of the funds, I personally do not like it at all. It took 5 days to process my withdrawal request. I don't know how they will be positioned in the gaming sector, but I think they need to improve a lot. Greetings
Me inscribí en SlotsPalace Casino el día 10 de este mes de junio 2023 y detecté diferentes irregularidades en mi opinión. La primera es no solicitar verificación de identidad al jugador nuevo, detalle que no me gustó nada. 2a, la limitación de retiradas a 500€/día (si te tocan 3.000€ debes cobrar en 6 días?) es algo absurdo y abusivo en mi opinión. Por todo ello decidí jugar una cantidad no superior a 80€, me cansé de jugar y cuando llevaba tiempo jugando (una vez superado el gasto de lo depositado) decidí parar y solicité retirar una cantidad no superior a 40€. Me contestaron que procesarán mi solicitud EN 3 DÍAS HABILES!! 😳 En definitiva, en líneas generales es uno de los peores casinos online en los que he jugado y, que conste, suelo participar en muchos y sólo lo hago jugando slots con dinero real y sin estar interesado en bonos ni nada de eso. Hoy me di de baja. Es una pena porque a nivel de funcionamiento de las slots es de los mejores en los que he jugado. Que solamente puedas retirar un máximo de 500€/día y además no exijan que verifiques documentalmente la identidad ni procedencia de los fondos a mi personalmente no me gusta nada. Tardaron 5 días en procesar mi solicitud de retirada. Desconozco cómo estarán posicionados en el sector del juego, pero creo que deben mejorar mucho. Saludos
The slots work perfectly.
Las slots funcionan perfectamente.
Limitation to €500/day for withdrawals.
Limitación a 500€/día las retiradas.
Management of withdrawals extremely slow.
Gestión de las retiradas extremadamente lentas.
No initial documentary verification, made to me understand little serious.
Ninguna verificación documental inicial, hecho a mí entender poco serio.
Poor chat/email communication Profits are not paid out immediately They don't give cashback Providers give minimum winnings The bonuses you buy are wasted money
Słaba komunikacja na czacie/e-mailu Zysków nie wypłacają od razu Nie dają cashbacku Dostawcy dają minimalne wygrane Bonusy, które kupujesz, to zmarnowane pieniądze
they don't give anything, they just pass them, they have taken several thousands and they haven't given anything, they don't give bonuses, I think it must be the worst casino there is, be careful, it's a pity
δεν δίνουν τίποτα μονο τα περνούν έχουν πάρει αρκετά χιλιάρικα και δεν έχουν δώσει τίποτα ούτε μπόνους δεν δίνουν θεωρώ ότι πρέπει να είναι ότι χειρότερο υπάρχει από καζίνο προσέχετε κρίμα είναι
SlotsPalace Casino
Dear Customer, Thank you for taking your time to provide the review. We truly appreciate your feedback. Our goal is to provide the best possible experience to our Customers and we are sorry that your experience on our platform has not been positive. We kindly invite you to contact our support team via email or chat. Please provide our support team with your account details and so we could review the details of the case. Sincerely, The Slotspalace team.
Do not play at this casino, their bonuses are a scam, I got a 5 euro bonus while they ate 50 euro of mine within 5 minutes, I activated the 5 euro bonus, and I won 1200, I had to withdraw 400 euro to make withdrawal, when I made the turnover, they took all my money and left me 25 euros in it, as they only give x5 of the bonus!!! Do not play in this casino, it has unfair conditions for the players!! It's a scam, they're stealing from you!!
Μη παίζεται σε αυτό το καζίνο, τα μπόνους τους είναι απάτη, πήρα ένα μπνους 5 ευρώ ενώ μου είχαν φάει 50 ευρώ δικά μου μέσα σε 5 λεπτά, ενεργοποίησα το μπόνους των 5 ευρώ, και κέρδισα 1200, έπρεπε να τζιραρω 400 ευρώ για να κάνω ανάληψη, με το που έκανα τον τζίρο, μου πήραν όλα τα λεφτά και μιυ άφησαν 25 ευρώ μέσα, καθώς δίνουν μόνο το x5 του μπόνους!!! Μη παίζεται σε αυτό το καζίνο έχει άδικους όρους για τους παίχτες!! Είναι απάτη, σας κλέβουν!!
Unfair terms
Άδικοι όροι
they take your money if you win an amount in active bonus
σου παίρνουν τα λεφτά αν κερδίσεις σε ποσό σε ενεργό μπόνους
They take 5 days to withdraw
Κάνουν 5 μερες για ανάληψη
SlotsPalace Casino
Dear Customer, Thank you for taking your time to provide the review. We truly appreciate your feedback. Our goal is to provide the best possible experience to our Customers and we are sorry that your experience on our platform has not been positive. We kindly invite you to contact our support team via email or chat. Please provide our support team with your account details and so we could review the details of the case. Sincerely, The Slotspalace team.
Again some reason Casino Guru give rate Good reputation place like this. I regret i ever deposit this casino.
Chat support is worst i ever see, i contact them 2 times and first time they speak Italian for me, next time Estonia. Even i say stop talk this way, use my iwn language Finnish or English they continue. And after every answer they dissappear for few minutes. Waiting answer is torture here. Skip this casino. Edit 17.3.2023 I send email to casino support after they respond below and ask me to do it. No answer anything from casino support....
Absolutelly nothing
No winning
Some slot not work at all
Chat speak random language with you
Very slow support
ADD: Casino not respond even after its own comment, below ev
SlotsPalace Casino
Dear Customer, Thank you for taking your time to provide the review. We truly appreciate your feedback. Our goal is to provide the best possible experience to our Customers and we are sorry that your experience on our platform has not been positive. We kindly invite you to contact our support team via email. Please provide our support team with your account details and so we could review the details of the case. Sincerely, The Slotspalace team.
(also already published on Trustpilot) I became aware of Slotpalace through Bonus.direct. Right away I liked the site very much and I tried my luck with a €20 deposit without a bonus in the casino area....I was hit when I won over €1500 after 2-3 hours...unfortunately Only payments of €500 per day are possible..since it can also be cancelled, I was able to pull myself together for at least one payment, typically gambled away the rest...without having read reviews beforehand, some of which unfortunately turned out badly, crept up on me afterwards an uneasy feeling about the seriousness and chance of payment... But after 5 days processing time, incl. On the weekend in between, I received the transfer of €500 from Slotpalace.. so it was important to me to come clean and share my experience. I had a first class experience with this casino 🌺 💖 💕 because of a scam or something else .. my review, PLEASE NOTE, is real and not fake 🧐
(ebenfalls schon auf Trustpilot veröffentlicht) Durch Bonus.direct wurde ich auf Slotpalace aufmerksam. Auf Anhieb hat mir die Seite super gut gefallen und ich habe mein Glück mit 20€ Einzahlung ohne Bonus im Casinobereich versucht....mich hat der Schlag getroffen, als ich nach 2-3 Stunden über 1500€ schon gewonnen habe..leider sind pro Tag nur Auszahlungen in Höhe von 500€ möglich..da auch stornierbar, habe ich mich für zumindestens eine Auszahlung zusammenreißen können, den Rest typischerweise verzockt...ohne vorher Rezensionen gelesen zu haben, die leider teilweise schlecht ausfallen, beschlich mich im Nachhinein ein ungutes Gefühl bezüglich der Seriosität und Auszahlungschance... Aber nach 5 Tagen Bearbeitungszeit,inkl. Wochenende dazwischen erhielt ich die Überweisung über 500€ seitens Slotpalace.. daher lag es mir am Herzen reinen Tisch zu machen und meine Erfahrung mitzuteilen. Habe eine 1a Erfahrung mit diesem Casino gemacht 🌺 💖 💕 vonwegen scam oder sonst was ..auch meine Rezension, WOHL BEMERKT, ist real und nicht gefakt 🧐
This online casino is absolutely terrible. There are so many glitches, and the customer service is nonexistent. I've been trying to get help and have had no response. The payouts are dismal. I would not recommend this casino to anyone.
They have not accepted my registration and chat support not wanted to help me and investigate issue further so he just ended chat during conversation. Seems very unprofessional and not trusting casino . I was referred by greek casino streamer CheekyGamblers.
This is my conversation in chat:
Hello I try to register from Greece and receive error code 4510 . I was referred by greek casino streamer which is also from Greece. What issue is it?
DonatelloI advise you to use Google Chrome from PC and clean cache and cookies from your device and restart the system.And if you encounter the same difficulty, I recommend that you log in again in Incognito mode (private mode for Apple)
So you accept players from Greece? I used this link to register.
Donatello let me check We have a lot aof playes from Greece
Look at error ( image sent ) I used this link to register
Donatello try to clean C/C C&C
Tried in Incognito mode same issue
Donatello follow all the procedure
Will try other browser please wait Same issue can you contact other department to look into this issue?
Donatello left the chat
Greece is shown in allowed countries but registration not work
Chat support not tried to look into my issue and closed chat.
SlotsPalace Casino
Dear Customer, Thank you for taking your time to provide the review. We truly appreciate your feedback. Our goal is to provide the best possible experience to our Customers and we are sorry that your experience on our platform has not been positive. We kindly invite you to contact our support team via email or chat so we could review the details of the case. Sincerely, The Slotspalace team.
Cheralot
Unregistered user
• 2 years ago
Wish I can give $0! Stay away from this website. I won over $100 and all of a sudden there is a "disconnection" error and my winnings didn't register. I live in the city with high speed internet. There should be no reason for internet disconnection. I complained to customer service and they did not help at all. STAY AWAY! I just made a $150 mistake. I should have just gone to a real casino! :'(
STAY AWAY!!!!!!!!!!!!!!!!!
Do yourself a favor
SlotsPalace Casino
Dear Customer, Thank you for taking your time to provide the review. We truly appreciate your feedback. Our goal is to provide the best possible experience to our Customers and we are sorry that your experience on our platform has not been positive. We kindly invite you to contact our support team via email or chat. Please provide our support team with your account details and so we could review the details of the case. Sincerely, The Slotspalace team.
Avoid it like the plague, a site that has difficulty paying, withdrawals blocked for weeks, they create a thousand problems in order not to pay, if you are Italian do not play on this site and it is full of bugs, if you are lucky enough to win they will create problems to pay, and they do not pay. I will activate as soon as possible to make a report to the Amms because it must not appear in the Italian search engines. Stay away from this site.
Evitarlo come la peste, sito che ha difficoltà ha pagare,prelievi bloccati per settimane,creano mille problemi pur di non pagare,se siete Italiani non giocate su questo sito e pieno di bug,se avete la fortuna di vincere creeranno problemi per pagare, e non pagano.Mi attivero quanto prima ad effettuare una segnalazione all Amms perché non deve uscire nei motori di ricerca italiani. State alla larga da sto sito.
SlotsPalace Casino
Dear Customer, Thank you for taking your time to provide the review. We truly appreciate your feedback. Our goal is to provide the best possible experience to our Customers and we are sorry that your experience on our platform has not been positive. We kindly invite you to contact our support team via email or chat. Please provide our support team with your account details and so we could review the details of the case. Sincerely, The Slotspalace team.
jack9970
Unregistered user
• 3 years ago
These guys are crooks. Spend large and win and they find a way in the fine print to not pay. I literally spent thousands and finally hit a good one and they took the money out of my account. Scumbag slime at this site.
It’s all negative.
SlotsPalace Casino
Dear Customer, Thank you for taking your time to provide the review. We truly appreciate your feedback. Our goal is to provide the best possible experience to our Customers and we are sorry that your experience on our platform has not been positive. We kindly invite you to contact our support team via email or chat. Please provide our support team with your account details and so we could review the details of the case. Sincerely, The Slotspalace team.
I registered on this site and checked available deposit and withdrawal methods first. Visa was available for both. Thats why i decided to play. I cant use wallets etc for gambling in my country. Now I wanted to request visa withdrawal and i got error message.
After explaining chat operator he assured me that they have ongoing issue with visa and they will be able to process my request via bank transfer via email
KYC email replied that they dont process email requests.
As you can see this site clearly doesnt deserve the rating 7. Please change it accordingly.
SlotsPalace Casino
Dear Customer, Thank you for taking your time to provide the review. We truly appreciate your feedback. Our goal is to provide the best possible experience to our Customers and we are sorry that your experience on our platform has not been positive. We kindly invite you to contact our support team via email or chat. Please provide our support team with your account details and so we could review the details of the case. Sincerely, The Slotspalace team.
The worst casino I've ever played. You can deposit easily, but withdrawal is almost impossible. Support just lies all time and main words are "soon", "your case is priority for us", "there was some troubles with our payment provider".
Lots of games
Live chat 24/7
All the rest
Almost impossible to withdraw your funds
SlotsPalace Casino
Dear Customer, Thank you for taking your time to provide the review. We truly appreciate your feedback. Our goal is to provide the best possible experience to our Customers and we are sorry that your experience on our platform has not been positive. We kindly invite you to contact our support team via email or chat. Please provide our support team with your account details and so we could review the details of the case. Sincerely, The Slotspalace team.
Very good company perfect graphics thank you. Earnings payout immediate!!!
Πολύ καλή εταιρία τέλεια γραφικά ευχαριστώ. Αποπληρωμή κερδών άμεση!!!
SlotsPalace Casino
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Safety Index explained
Safety Index of SlotsPalace Casino explained
Take a look at the explanation of factors that we consider when calculating the Safety Index rating of SlotsPalace Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.
Safety Index:Very high9.8/10
Very big casino, based on our research and estimates
We consider the casino's T&Cs to be fair
Not found on any relevant casino blacklist
No player complaints or very low value of withheld winnings in complaints in relation to the casino's size
We also considered other factors, which had a slightly negative impact on the casino's Safety Index
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