SlotsPalace Casino Review

The player from Finland was unable to withdraw their funds of 7353€ from SlotsPalace Casino due to an error code. Their withdrawals had been incorrectly canceled, and despite depositing with the same payment method, they were unable to withdraw due to supposed 'server errors'. Communication with the casino had been unproductive. The Complaints Team contacted the casino, which then agreed to manually process the withdrawal. The player confirmed that the withdrawal was successfully completed, and the complaint was marked as resolved.

The player from Greece reported that his account, which contained 112 euros, had been blocked by the casino without any reason provided. He stated he had played blackjack, his account had been verified, and winnings were accrued without using bonuses. The casino initially did not provide an explanation but later resolved the issue after our intervention. The player confirmed receiving his money, and the complaint was marked as resolved.

The player from the US was facing issues with the payout, where the casino demanded tax payment before transferring winnings. The casino insisted on bitcoin payment, and charged an extra fee of 300 if the player used Visa, making the total fee over 500. Despite the player's account and bank being verified, the casino was not accepting Visa for payment due to various factors outside their control. The player found bitcoin too complicated. We attempted to assist the player by explaining the reasons and suggesting adherence to the casino's instructions. However, due to lack of response from the player, we had to reject the complaint. The player retained the option to reopen this complaint in the future.

The player from Greece had been unable to complete the account verification process with the casino despite having sent the required document several times, which had hindered the withdrawal of the active €500. The player had submitted all necessary documents and had contacted customer service multiple times without receiving a clear explanation. After our intervention, the casino had clarified that they were waiting for a valid proof of address document. The player had provided the necessary document and the casino had confirmed the successful verification of the account. The player had confirmed receipt of his withdrawal, which led to a resolution of the issue.

The player from Germany had reported a loss of €500 from her balance while she was attempting to withdraw. She had also claimed that her balance history had been cleared and the casino had stopped responding to her emails. We had attempted to gather more information to investigate the issue, but the player did not provide the necessary details and stopped responding. We were unable to proceed with the investigation or provide potential solutions due to the lack of information. The complaint had been rejected due to the player's lack of response.

The player from the US had deposited funds into an online casino but had not received their money back after two weeks. The player had also reported unresponsive and rude customer service. We had reached out to the player for more information to understand the situation better and had extended the response time by seven days. However, due to the player's lack of response to our messages and questions, we were unable to further investigate or propose potential solutions. The complaint was therefore rejected.

The player from Greece had experienced delayed withdrawal from an online casino. She had withdrawn amounts of €500 twice and €76. The smallest amount had been paid out promptly, but the two larger amounts had been pending. She had reported unsatisfactory customer service from the casino. However, during the complaint process, she had confirmed that all her winnings had been credited to her account. We had closed the complaint as 'resolved' after her confirmation.

The player from Czech Republic had been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hadn’t been received yet. The Complaints Team had advised the player to be patient, as withdrawals could take up to 14 days to process. The delay could have been due to unfinished KYC verification or a high volume of withdrawal requests. However, the player later confirmed that the issue had been resolved and that the delay was due to a bank error. We then marked the complaint as resolved.

The player from Greece had experienced a delayed withdrawal of €500 from Slotspalace casino. The withdrawal request had been made on 17th March, not 24th as initially reported, and the casino had not responded to the player's subsequent enquiries. The player's account verification had failed, but he had sent all necessary documents to the casino via email. He claimed that the winnings were accumulated with real money, without the use of any bonuses. Despite daily communication with the casino, the player had not received a satisfactory explanation for the delay. We had advised the player to wait for 14 days for the withdrawal to be processed, but he found this unacceptable. The player did not respond to our follow-up messages, leading us to reject the complaint due to lack of further information.

The player from Portugal had tried to withdraw 279€ from his total balance but discovered that the request had been canceled and a new one had been made without his approval. The new withdrawal request had been marked as complete, however, the funds were never received. The player had claimed that his winnings were partly made from a bonus that he had active in his account. The casino had explained that the maximum withdrawable amount from this bonus could not exceed x5 of the initial bonus amount, which would be equal to 100 EUR. The player had withdrawn more than this amount, so the active withdrawal was canceled, and the remaining balance was deducted. We had concluded that the casino had acted in accordance with their rules, and the deduction of €469,05 was justified. The player had understood the situation and the complaint had been resolved.

The player from Norway, after losing an amount of over 1 million, had their account banned at SlotsPalace. The player did not report any funds held by the casino. The Complaints Team had explained that they could not penalize the casino for account closure, as casinos reserved the right to restrict or close accounts for any reason. The complaint was rejected as unjustified.

The player from Germany had complained that the online casino's customer service had provided different explanations each time regarding why their two large winnings were not credited. The player had sent numerous emails inquiring about the issue but had not received a response yet. The player insisted he had played using his own money, not bonus funds, and accused the casino of stalling. However, the casino maintained that the player had breached their terms and conditions by delaying game rounds, a strategy that is generally prohibited. After reviewing the evidence provided by the casino, we concluded that the player's complaint was unjustified due to a breach of the casino's terms and conditions. The casino's decision to withhold the player's winnings aligned with their policy.

The player from Turkey had experienced issues with the withdrawal process at SlotsPalace Casino. Despite having won €876 and having a fully verified account, his withdrawal request of €500 had been cancelled three times without clear justification. The player had communicated with the casino through chat and email but received no assistance. The casino later stated that the player's account was not fully verified, which led to the withdrawal issues. The player subsequently provided all necessary documents for verification. After a prolonged process and with the help of the Complaints Team, the player's winnings were finally paid out.

The player from Norway had faced an issue with the disappearance of a significant amount of money from his account while he was playing with bonus money on Slotspalace. Despite numerous emails, the issue had remained unresolved. However, after he raised a complaint with us, the issue was successfully resolved and the player confirmed the return of his bonus money. We then marked the complaint as 'resolved' in our system.

The player from Spain had a pending withdrawal for four days. She had attempted communication with the casino for an explanation, but had been blocked. She also reported that she had been unable to verify her account as the casino's email for document submission was no longer working. Despite our efforts to assist, the player did not respond to our inquiries within the given time frame. As a result, we were unable to investigate further and had to reject the complaint.

The player from Greece had deposited 30€, received a bonus, and had been able to withdraw 500€. Despite having verified the account and transaction history, the casino had closed the player's account and it had remained unclear how much money she would have received. After reviewing the evidence provided by the casino, we found that the player's account had been linked to another person who had previously registered with the casino. Consequently, we had had to reject the player's complaint.

The player from Spain had requested two withdrawals totaling 650€. Despite being told the process would take up to three business days, five business days had passed. The player later received the first withdrawal of €150 and then confirmed receipt of the remaining €500, expressing trust in the casino. As a result, we had marked the complaint as 'resolved'.

The player from Finland claims approximately €1000-€1600 was confiscated because Slots Palace accused him of violating their terms and conditions, a claim he disputes. The accused violation is allegedly stated in paragraph 9.1 of the terms & conditions. The casino has provided us with evidence of collusion, therefore, we have rejected the complaint.

The player from Greece had won 350€ and requested a withdrawal but experienced service inconsistencies. After reaching out to support, the player had received varying information regarding their withdrawal, including that it had been processed and then that it had been canceled. At that time, the player was unable to contact the support team. We had attempted to gain more information from the player to resolve the issue, but due to a lack of response from the player's end, we were unable to investigate further and had to reject the complaint.

The player from Greece had his account blocked, allegedly for being a duplicate, after he had requested two withdrawals totaling 995 euros, while having a pending balance of 1000.14 euros. He had been told earlier that there was no need for account verification. After the closure, his access to live chat support was also restricted. The Complaints Team had attempted to investigate the case and had requested additional information from both the player and the casino. However, due to the player's lack of response, the investigation could not proceed further, and the complaint was ultimately rejected.

The player from Spain lost over 240 euros and decided to withdraw the remaining 300 euros. However, after requesting self-exclusion via email, the casino immediately blocked account access. After eight days of awaiting a promised manual withdrawal and poor communication, the player is worried about the withdrawal. The complaint was closed as the player stopped responding.

The player from Spain has been waiting for more than a week for their withdrawal request to be processed, and now, can't log into the casino due to a connection error. We rejected the complaint because the player didn't respond to our messages and questions.

The player from Greece is struggling to withdraw 500 euros from SlotPalace. Despite completing the identification process, his withdrawal gets cancelled after three days due to a purported provider issue.

The player from Austria won 500 Euro and attempted to withdraw twice. After a week-long verification process and contact with support, the casino abruptly cancelled her account and returned only 80 Euro of her winnings, prompting accusations of fraud. We rejected the complaint because the player didn't respond to our messages and questions.

The player from Spain wants to withdraw their winnings of 1025 euros. However, the casino is requesting extensive verification, including transaction history. The player is experiencing difficulties in uploading these documents onto the website, despite trying recommended solutions. After our intervention, we were able to help the player to get their winnings. The player confirmed they received the funds in the end. The Player’s complaint has been resolved successfully.

The player from Spain encountered restrictions on their casino account after winning money using a bonus. The platform has limited their maximum bet to 10 euros, which the live chat representative says cannot be changed. We closed the complaint because the player stopped responding.

The player from Spain has registered with Directorate General for the Regulation of Gambling (DGOJ) However, the casino accepted player’s deposits. We’ve rejected this complaint in our system due to a lack of evidence.

The player from Greece submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Greece has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. We rejected the complaint because the player didn't respond to our messages and questions.

The player from Greece has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Greece was accused of opening multiple accounts in the casino and his account was blocked. The complaint was rejected because the player stopped responding to our messages and questions.

The player's bets were rejected but were not credited back to the player's balance. The casino reviewed the situation and refunded the disputed amount to the player's original payment method. The complaint is resolved.

The player from Switzerland is complaining about the lengthy verification process. Following the communication with both the player and the casino, we have received an evidence that the player managed to lose his balance, therefore we have rejected this complaint.

The player from Finland has requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from France has requested a withdrawal more than two weeks prior to submitting this complaint. Unfortunately, winnings haven’t been received yet. We rejected the complaint because the player didn't respond to our messages and questions.

The player from Finland has tried to close the account. Unfortunately, the enquiry was ignored. We rejected the complaint because the player didn't respond to our messages and questions. We’ve reopened this complaint as per the player’s request. Player’s complaint has been resolved successfully.

The player from Greece is not able to withdraw his winnings. After the casino provided us with evidence, we concluded the balance was partially played down by the player. We rejected this case because we believe this issue is not caused by the casino's mistake.

The player from Germany had been waiting since December 3, 2024, for a withdrawal that had not been processed, despite receiving repeated excuses and promises of immediate action from customer support. The issue was resolved, and the player confirmed that the money was now available. The complaint was marked as 'resolved' in the system.

The player from Finland had requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings had not been received yet. The player experienced delays due to document verification for multiple withdrawal requests. After confirming that his account was verified, he eventually received €285 and later confirmed that the remaining €500 was also successfully received. The complaint had been marked as resolved by the Complaints Team.

The player from Greece had requested a withdrawal five days prior and experienced delays, receiving repetitive responses from live chat regarding the status of the request. The issue was resolved as the player's withdrawal had been successfully processed. The Complaints Team confirmed the resolution and marked the complaint as 'resolved'.

The player from Greece had submitted three withdrawal requests of €500 each but had not received any funds after three business days, despite no verification being required and no bonuses involved. The player later reported receiving one withdrawal but faced issues with two others due to changes in Greek banking regulations. After further communication, all withdrawals were eventually credited in a timely manner. The complaint was marked as resolved by the Complaints Team, and the player was encouraged to share feedback on their experience.

The player from Greece submitted a withdrawal request on September 17, 2024, but it remained unfulfilled. Despite daily communication with the casino, they continually asked her to be patient. After confirmation that the winnings had been accumulated from real money and that previous withdrawals had been successful, the issue was resolved, and the withdrawal was completed. The complaint was then marked as 'resolved' in the system.

The player from Greece had submitted a withdrawal request for €200 fourteen days prior, and it remained 'under review.' Despite multiple inquiries, he received the same response each time. The Complaints Team intervened, and after communication with the casino, it was confirmed that both of the player's withdrawal requests had been completed and paid out. The player acknowledged receipt of the payments, and the issue was marked as resolved.

The player from Greece had requested a withdrawal prior to submitting the complaint. Unfortunately, their winnings had not been received yet. The Complaints Team had communicated that the withdrawal process might take time due to potential KYC verification delays. After further communication, the player confirmed that the winnings were received, leading to the case being marked as resolved.

The player from Greece had made three withdrawal requests totaling 900€ but experienced delays despite numerous communications with customer service. The player was informed that there were no problems with the account, yet the withdrawals had not been processed. After 11 days of ongoing communication with the casino’s support, the player successfully received the winnings. The complaint was marked as resolved in our system.

The player from Italy had two pending withdrawals since August 17th and repeatedly received the same response that "the money is on its way," but the funds had not arrived. She expressed concern and frustration over the situation. After communication with the Complaints Team, one of her withdrawals of €800 was successfully received, while the second remained pending. The issue was marked as resolved once she confirmed the receipt of the funds.

The player from Germany had been waiting for a withdrawal for less than two weeks. Unfortunately, their payout had not been received yet. After a series of discussions regarding the cancellation of his withdrawal, the issue was resolved, and the player finally received the payout. The Complaints Team marked the complaint as 'resolved' in their system, acknowledging the successful outcome.

The player from Germany accuses the casino of being a scam, claiming that withdrawals are deliberately delayed and that the casino violates its own terms and conditions. They intend to lodge a complaint with the licensing authority to prevent the casino from operating in Germany.

The player from Brazil had deposited and won 500 reais at Casino MY EMPIRE but faced difficulties in withdrawing her winnings. The casino provided different responses each time she inquired about the withdrawal. After a prolonged delay of 35 days, the casino confirmed that the player's withdrawal had been paid out. The Complaints Team considered the issue resolved, as the player had received her winnings and had not submitted further requests for assistance.

The player from Greece had deposited 60€, won 500€, and requested a withdrawal. After 10 days of delays and multiple contacts with the casino, the withdrawal had not been completed despite reassurances. The issue was resolved as the player confirmed receipt of the money. The complaint was marked as resolved by the Complaints Team.

The player from Greece made a withdrawal request for 447.6 euros 8 days earlier but had yet to receive the funds. We advised the player to wait 14 days for the processing time. The player confirmed that authentication was not required and later informed us that the funds were credited after persistent follow-ups. The complaint was marked as resolved.

The player from Italy had two pending withdrawal requests on the MyEmpire site, totaling 1,500 euros. Despite customer support advising to wait, a week had passed, and the withdrawals remained unprocessed. We advised the player to be patient and wait for the standard processing time of up to 14 days. The player later confirmed that the issue was resolved as the money had arrived. The complaint was marked as resolved.

The player from Finland withdrew their winnings and closed the account to prevent further play, but the funds had not appeared despite multiple contacts. Attempts to get proper answers from customer service were unsuccessful, and live chat access was terminated. A similar issue also occurred at Frumzi casino. The issue was resolved when the player confirmed receipt of the funds.

The player from Greece had submitted two withdrawal requests, one for €500 and another for €400, but the funds had not yet been processed. Despite contacting customer support, he had received repetitive assurances without resolution. No identification verification or bonuses were involved. We had extended the waiting period to allow the casino more time to process the payments. The complaint was resolved as the player confirmed receiving the money.

The player from Greece made three withdrawal requests totaling €800, of which only €300 was credited. The remaining €500 was returned to his profile due to a technical issue. Despite following support's advice and requesting a bank transfer on 12/6/24, he was still waiting. The player later confirmed that the transaction was completed successfully and the money appeared in his bank account. The issue was resolved satisfactorily and the complaint was closed.

The player from Australia had requested a withdrawal prior to submitting their complaint. Unfortunately, their winnings had not been received yet. The player experienced repeated rejections of withdrawal requests despite providing the correct BNB wallet address. After switching to a BTC withdrawal method, the issue was eventually resolved, and the player received his winnings. The complaint was marked as resolved by us.

The player from Poland encountered issues at MyEmpire Casino, including incorrect settlements on several blackjack bets with the EVOLUTION provider, leading to missing funds. Despite contacting customer service, only one of three issues was acknowledged, with no satisfactory resolution or detailed explanation provided. The player sought refunds totalling PLN 1,300 for the unaddressed irregularities. The Complaints Team contacted the casino, which investigated and subsequently added the missing funds to the player's balance. The issue was marked as resolved after confirmation from the player.

The player from Poland had experienced a delay in receiving their winnings from Prize Drops by Pragmatic Play. The outstanding amount was PLN 2150 and the delay had lasted for more than two weeks. After the player's issue was forwarded to our colleague, the casino had awarded the prize to the player's account. The player had confirmed the receipt of their winnings. The issue was successfully resolved with the cooperation of the casino.

The player from Spain had been waiting for a withdrawal since the 5th of May 2024. The casino's live chat and technical support had not provided a clear explanation for the delay, only stating that the withdrawal was in process. We had advised the player to wait for at least 14 days for the withdrawal to be processed, which was new information to him. The player had expressed his frustration about the lack of clear guidelines from the casino. Ultimately, the player had confirmed that he had received his winnings. We then marked the complaint as 'resolved' in our system.

The player from Spain had experienced a delay in his withdrawal of 380€ from MyEmpire Casino and was unable to access the casino's website. After more than a week of waiting, he had contacted the Complaints Team for assistance. The team had advised him to wait at least 14 days before filing a complaint and to ensure that he had passed the KYC verification. The player confirmed that he had successfully withdrawn funds before and had not used any bonus. The Complaints Team then invited the casino's representative to join the discussion. The casino had advised the player to submit a new withdrawal request, which was subsequently cancelled again by the casino. After submitting the withdrawal request for the third time, the player finally received his funds. The casino had confirmed the resolution, and the Complaints Team had closed the complaint.

The player from Switzerland had had issues withdrawing 500fr from his online casino account, despite multiple attempts over a period of two weeks. The casino had attributed this to a provider problem. We had reached out to the player for additional information and had extended the response deadline. However, the player had failed to respond in time, leading to the rejection of the complaint. Later, the complaint was reopened following the player's request, as he had informed us that he had received his payout. Consequently, we had closed the complaint as resolved.

The player from Austria had requested the closure of his account due to loss of interest, but had received no response from the casino. After he submitted a complaint, he was guided by the Complaints Team on how to make a self-exclusion request. He then sent a valid self-exclusion request to the casino, citing gambling issues. The casino eventually responded, confirming the permanent closure of his account. The player confirmed the account closure, and the complaint was marked as resolved by the Complaints Team.

The player from Ireland was facing a delay in withdrawal from Empire Casino. It had been around three months, and despite having provided banking details four times, the casino stated that the matter was with the accounts department. The casino was contacted by our team and confirmed that the player's balance of 100 EUR had been successfully processed. The player confirmed receipt of the funds, hence, we marked the complaint as 'resolved'.

The player from Greece had requested a self-exclusion from MyEmpire Casino due to gambling issues and had demanded a refund of all deposits made since the request. The casino had failed to act promptly, which led to the player depositing an additional €220. The player's account had not been verified at the time, even though they had deposited and withdrawn money several times. After a month, the casino had finally disabled the player's account. The casino had agreed to refund the deposits made after the initial closure request, subject to the signing of a waiver. After some delay and follow-ups, the player had confirmed receiving the refund, and the complaint had been successfully resolved.

The player from Austria had reported an issue with MyEmpire Casino where she had won 350 Euros and had attempted to withdraw 300 Euros. However, instead of receiving the withdrawal, an additional 300 Euros had been deducted from her account. She also mentioned that she had been unable to access the casino's site. The player had not made any successful withdrawals from this casino before and had lost about 1000 Euros of her own money. After several failed attempts to resolve the issue via chat and email, she had received 500 Euros out of 640 Euros in her player account. The casino had promised to process a manual withdrawal of the remaining balance. Eventually, the casino had confirmed that the withdrawal had been successful and the player had confirmed receipt of the remaining balance, resolving the issue.

A player from Greece had reported an eight day delay in a withdrawal of 500 euros. Despite daily communication with the casino's support team and no requirement for verification, the requested fund had still not been approved. The player was asked to provide identification on the 10th day of the withdrawal request, which he did promptly. After 14 days of waiting, the player's withdrawal had still not been processed. We intervened by contacting the casino for clarification. The casino responded, stating that the player's account had been verified and the withdrawal had been processed successfully. The player confirmed receipt of the funds, marking the resolution of the issue.

The player from Poland had faced issues with delayed withdrawal of their winnings from an online casino. Despite their concerns about the pending withdrawals being cancelled or delayed, they had been advised by the Complaints Team to wait for at least 14 days after requesting the withdrawal. The player had agreed to wait for the suggested period and eventually confirmed that they had received their payment on time, even though their account had been closed. The complaint had been marked as 'resolved' by the team after the successful resolution.

The player from Austria had received only $3,000 from My Empire Casino out of her total $14,000 winnings and was struggling to secure the remaining $1,000. The casino had also blocked her access to her favorite games. After she submitted her complaint, we asked her for more details about her withdrawal request and whether she had used a bonus. However, the player informed us that she had received her remaining payout. We then marked the complaint as 'resolved' in our system.

The player from France is experiencing problems with her bonus pack at the casino. The third deposit bonus was not applied and customer support has been unresponsive and unhelpful, repeatedly disconnecting her from the live chat.

A player from Norway deposited an amount in bitcoin which has not been credited to their casino account despite it being transferred and approved. The support team mentioned it was due to a problem with a third-party payment provider. After our intervention, we were able to help to resolve the player's issue. The player confirmed the complaint has been resolved successfully.