Rajabets Casino Review

The player from India faced issues with withdrawing funds after requesting a withdrawal four months ago. Despite multiple submissions of verification documents, including ID cards and selfies, his identification had not been approved, and he received insufficient responses from customer support. Approximately 1 lakh INR was currently withheld. The player did not respond to further inquiries from the Complaints Team, which led to the rejection of the complaint.

The player from India faced delays with a pending verification that lasted for two days, hindering his ability to withdraw funds. After multiple communications regarding the verification process, the player stopped responding to our inquiries for further details. As a result, the complaint was rejected due to the lack of necessary information to proceed with the investigation.

The player from India had requested a withdrawal less than two weeks prior to submitting this complaint. Their money had not been received yet. The Complaints Team had extended the response time by 7 days for further communication. However, due to the player's lack of response to inquiries, the complaint was unable to be investigated and was subsequently rejected.

The player from India had requested a withdrawal two weeks prior with a balance of 964,055 INR. Despite uploading the required KYC documents on 19/07/2024, the verification had remained pending after 15 days without a positive response from the casino's support team. After multiple communications regarding unauthorized withdrawals and a lack of funds in his account, it was determined that the player had shared his account credentials, allowing a third party to access his account. The casino had clarified that withdrawals were processed to a different account number under the same name, which was permissible under the Indian banking system. Consequently, the complaint was rejected as the casino found no grounds for further action.

The player from India had withdrawn money won from bonus free spins, but the withdrawal was declined, and the balance dropped significantly due to a "Manual Withdrawal" and allegations of redeeming a bonus the player wasn't eligible for. The player had provided evidence of the bonus activation and the subsequent balance drop. However, the casino had applied the maximum cashout rule for the no-deposit bonus, allowing only 1000 INR to be withdrawn. Since the player had mixed voidable winnings with a real money deposit, we concluded that the casino's actions were justified, and the complaint was closed.

The player from India was frustrated because Rajabet had not verified his account. We explained the importance of the KYC process and requested details about the documents he had submitted. We didn't receive any follow-up responses from the player. Consequently, the complaint was rejected due to lack of response.

The player from India faced repeated withdrawal declines despite meeting wagering requirements. The casino asked him to re-wager his funds each time, risking his money again. The player provided evidence of meeting the wagering requirements but failed to respond to further inquiries. Consequently, the complaint was rejected due to lack of response, preventing further investigation.

The player from India had requested a withdrawal three weeks ago, but their documents had not been verified since May 28, 2024. Despite submitting all required documents, the verification status remained pending as of July 7, 2024. The casino reported that the player had provided an incorrect selfie document for verification. The player did not respond to the request for resubmission of the correct document. Consequently, the complaint was rejected due to a lack of response from the player.

The player from India had deposited money to participate in a crypto deposit promo with Rajabets but was informed after depositing that they were now banned from all promos. Despite having won and cashed out previously, the player felt unfairly banned as they were KYC verified and wanted to participate in the loss-back promo by only betting on sports. The Complaints Team confirmed that the casino had the right to refuse or stop providing bonuses without giving a reason and advised the player to contact the casino's Customer Support or the gaming authority for further details. The issue was marked as resolved since the main concern of receiving winnings was addressed.

The player from India had been waiting for four months for verification to be completed. Despite multiple requests for additional information, the player failed to respond to the Complaints Team's inquiries. Consequently, the complaint was rejected due to lack of communication from the player.

The player from India had their identity verified on May 8, 2024, but subsequent bank statement verification was still pending since May 9, 2024. Meanwhile, the player's account was inactivated, holding an amount of INR 671,361.00, and they were only refunded their last deposit. The player sought clarity on the account termination and resolution. After reviewing the evidence provided by the casino, it was determined that the player had breached the casino's terms and conditions by creating multiple accounts or being a part of collusion and using prohibited tactics in a live multiplayer game. Therefore, the complaint was closed as unjustified.

The player from India experienced delays with KYC verification, as the casino had not responded to their emails for 3-4 days. They were seeking a timely withdrawal of their funds. We informed the player that the verification process could take up to 14 days and extended the timer by 7 days. However, the player did not respond to further messages, leading us to reject the complaint due to lack of communication.

The player from India, who had been verified the previous year, faced delays as the casino requested re-verification. Despite uploading documents 15 days earlier, the verification process remained incomplete, preventing him from withdrawing funds. We contacted the casino for clarification, and after some back and forth, the player's documents were finally verified. The player then requested account closure due to gambling addiction, which was eventually completed by the casino after our repeated requests. The complaint was closed as the player stopped responding.

The player from India faced withdrawal issues due to incomplete KYC verification and requested for it to be completed. We attempted to assist by asking for specific details about the verification process and extended the response time by 7 days. Due to the player's lack of response, the complaint was rejected, and no further investigation was conducted.

The player from India had requested a withdrawal less than two weeks prior to submitting their complaint. Their money had not been received yet. The issue primarily revolved around the delay in KYC verification and the required documents for withdrawal. The Complaints Team had intervened, extending the timeline multiple times to allow the player to provide the necessary documentation and to seek clarification from the casino. Ultimately, the complaint was rejected due to the player's lack of response, but the option to reopen the complaint remained available.

The player from India had requested a withdrawal less than two weeks prior to submitting his complaint. The payment hadn't been processed at that time. After he submitted the complaint, he confirmed that his documents had been verified, and the withdrawal was still pending. Shortly after, he informed us that the withdrawal had been successfully processed. We marked the complaint as resolved in response to the player's confirmation of having received his withdrawal.

The player from India had his account deactivated following a complaint. Despite having been an active member since 2022, the account was then blocked and withdrawals could not be processed. The player stated that his last winnings had been from a live casino game, Super Ander Bahar. However, upon investigation, it was discovered that the player had violated the casino's terms and conditions by creating multiple accounts. As a result, the complaint was rejected and the player's account remained inactive.

The player from India had submitted the requested KYC documents for his account on Rajabets, but the process was taking longer than anticipated. After intervention from the Complaints Team, the issue had been successfully resolved and the complaint had been marked as 'resolved' in the system. The player had been encouraged to contact the Complaint Resolution Center for any future issues.

The player from India had requested a withdrawal less than two weeks before submitting this complaint. His money hadn't been received yet due to a verification process that was pending. The player had submitted all necessary documents including ID and bank statements for verification. However, even after 20 days, the verification had still not been completed. We had asked the player to forward all relevant communication between him and the casino for further investigation. However, the player did not respond within the extended 7-day timeframe, which led us to reject the complaint due to lack of further information.

The player from India had been waiting for 19 days for their KYC verification by Rajabets. The player sought support due to lack of adequate support from live chat. After the complaint was submitted, the player provided all necessary documents for verification. We had invited Rajabets Casino's representatives to join the discussion, who then requested a digital bank statement from the player. Following this, the player's KYC verification was successfully completed and the player confirmed resolution of the issue. The complaint was then marked as 'resolved' in our system.

The player from India, after achieving a significant win, had been dealing with a prolonged verification process with rajabets, including repeated requests for additional bank statements. Despite having submitted the requested documents, the verification was postponed and the player was unable to access their winnings. The player claimed to have been using the site regularly for withdrawals without issues, and the problem only arose after a significant win. However, upon review of evidence, we found that the player had created multiple accounts at Rajabets Casino, which was a breach of the casino's terms and conditions. As a result, the complaint was rejected as the player's actions were in violation of the casino's rules.

The player from India had been waiting for a withdrawal for less than two weeks. Unfortunately, their payout had not been received yet. The Complaints Team had advised the player to provide all the necessary documents for KYC verification and to wait for the standard 14-day processing period. The player had provided all required documents promptly. After some time, the player reported that the issue had been resolved and expressed satisfaction with the casino's response. Consequently, we marked the complaint as 'resolved'.

The player from India had encountered issues with account verification and withdrawal at Rajabets Casino due to discrepancies in his last name and date of birth. He had registered with incorrect details and attempted to update them only after winning 47 lac. We determined that the casino had been within its rights to block his account and confiscate his balance due to violation of their terms. Consequently, the player's complaint was deemed unjustified and was rejected.

The player from India had a pending withdrawal due to the ongoing verification process. Despite promptly uploading the required documents, the player was unable to receive his winnings. The live chat support had not been helpful in resolving the verification issue. We requested additional communication between the player and the casino for further investigation. However, the player failed to respond to our messages, leading us to reject the complaint due to insufficient information.

The player from India had submitted a withdrawal request less than two weeks before contacting us. Winnings had not been obtained for a long time. After a long "journey", we marked the complaint as resolved after receiving confirmation from the player that the issue had been satisfactorily addressed by the casino.

The player from India had experienced issues with Rajabet casino, which he alleged was unresponsive to requests for document verification, thus preventing him from withdrawing his funds. The Complaints Team had attempted to assist the player by extending the timer for response by 7 days and requesting additional information about the submitted documents. However, the player did not respond within the given timeframe. As a result, the complaint was rejected due to lack of further information from the player.

The player from India had submitted a withdrawal request less than two weeks prior to contacting us. Winnings had not been obtained up to that day. We had informed the player that withdrawal processing could take some time, potentially due to unfinished KYC verification or high volume of withdrawal requests. We had advised the player to wait at least 14 days after requesting the withdrawal before submitting a complaint. However, the player did not respond to our follow-up messages, thus leading us to reject the complaint due to lack of further information.

The player from India was struggling to complete KYC verification in the casino. Despite the Complaints Team's attempts to understand the issue by asking for details about the documents he had provided and when he had sent them, the player did not respond. As a result, we were unable to investigate further and had to reject the complaint.

The player from India had requested a withdrawal prior to submitting this complaint. Unfortunately, his winnings had not been received yet. The player had provided all necessary documents for KYC verification but the process was still pending after 20 days. Despite the Complaints Team's efforts to help and asking for more details, the player did not provide any further information or communication with the casino. As a result, we were unable to investigate further and had to reject the complaint due to lack of response from the player.

The player from India had faced verification issues with Rajabets. Despite having submitted the required documents including recent bank statements for address proof, his account remained unverified after over a month. This led to a delay in withdrawal. The player also claimed that his winnings were deducted without any notice. However, the casino claimed that the player had been involved in fraudulent activities, specifically arbitrage betting. After reviewing the evidence provided by Rajabets, we found that the casino had acted according to its terms and conditions. Consequently, the player's complaint was rejected.

The player from India had been struggling to withdraw 3500 INR from Rajabets since two weeks prior. The casino allegedly provided a fake UTR transaction status and despite multiple promises, the withdrawal had not been processed. The bank had confirmed that the UTR provided by the casino was not real. The player had been advised to wait for at least 3 weeks for the funds to bounce back to the casino. After a period of 22 days, the player confirmed receiving the payment in another bank account. He then requested the complaint against Rajabets to be deleted. We honored his request and closed the complaint.

The player from India had experienced a technical glitch during a game on the casino website. Despite an incorrect result being initially displayed, it was later confirmed that the player had won, but the winnings had not been credited to the player's Rajabets account. The player claimed Evolution Gaming had confirmed the transaction, but the casino's customer service had not resolved the issue. After the player's repeated pleas for help, the Complaints Team contacted Rajabets Casino for clarification and resolution. Following their intervention, the casino confirmed a technical error had occurred during the game round and subsequently credited the player's account with the winning amount of 25200 INR. Another issue had occurred with a different game, but after the player reported it, the casino also resolved it and credited the appropriate winnings. The player confirmed receipt of both amounts, marking the resolution of the complaint.

The player from India had submitted his KYC documents three days prior and was still waiting for verification. He had provided his Aadhar card and a selfie holding the same for verification on the 19th of March, 2024. Despite our outreach and extension of the response deadline by seven days, the player failed to respond. As a result, we could not proceed with the investigation and had to reject the complaint.

The player from India had wished to close his account with Rajabet due to financial difficulties and a gambling addiction. Despite having informed the casino, they hadn't taken immediate action, citing a 3-month membership rule. The player had felt forced to continue playing, which he found problematic. We had advised the player to send a self-exclusion request email to the casino, clearly stating his reasons and specifying the time period. After intervention from our team, the casino had blocked the player's account for 365 days as per his request. The issue was then marked as resolved.

The player from India had experienced a delay in withdrawal due to extended verification of his documents by Rajabets, which had been pending for over 45 days. His selfie, ID, and phone bill verifications had been completed, but the verification of his bank statement was still ongoing. After our team intervened and contacted the casino, the player's account was successfully verified. The issue had been resolved and the player had expressed his satisfaction with the outcome.

The player from India had experienced a problem with the result of a game round in a dice game. He had claimed that the game was miscalculating results, which led to his loss. He demanded compensation for the losses incurred. After communicating with the casino, he confirmed that the casino had refunded the amount he lost due to the miscalculation. We had advised him to always contact the casino support when such issues arose and marked the complaint as 'resolved'.

The player from India is unable to withdraw their winnings of Rs. 21 lakhs from Rajabets despite providing all needed verification details. The player suspects that this may be a deliberate attempt by the casino to prevent withdrawal of substantial winnings.

The player from India, who had been a long-time user of Rajabets.com, experienced a delay with a recent withdrawal request. Despite having received various explanations from the site's live support team, the withdrawal had not been processed. After we had advised the player to wait at least 14 days after the withdrawal request before submitting a complaint, the player confirmed that he had received his withdrawal. Consequently, we had marked the complaint as 'resolved'.

The player from India had been experiencing withdrawal issues with Raja bets online casino due to a pending account verification. He had submitted the required documents, but after more than a week, the verification had still not been completed. The player had more than 1.2 lakh rs in his account and had received unsatisfactory responses from the casino's chat support. The player had clarified that the same issue had also been faced by a relative, but they had been using separate accounts on different IP addresses. After 20 days of the same problem, the player had reported that his issue had been resolved and the casino had marked the case as resolved. We had confirmed the resolution and closed the complaint in our system.

The player from India had been playing at Rajabets for several months and recently won 70,000 INR. However, after submitting the required ID verification documents, the player had experienced a 10-day delay with no confirmation of document review and struggled with trying to withdraw his winnings. After our team intervened and invited the Rajabets Casino representative to join the conversation, the casino confirmed the player's verification. The player then successfully withdrew 40,000 INR and expressed his satisfaction, leading us to mark the complaint as resolved.

The player from India had raised a complaint against Rajabets for delaying account verification after she submitted documents over 20 days ago. The player lost Rs. 35,000 due to this delay and Rajabets was withholding another Rs. 20,100 at the time. After she voiced her concerns, the casino verified her account. We had marked the complaint as 'resolved' in our system.

The player from India had deposited an amount of INR 15,000 and won INR 45,000. When they tried to cash out the winnings, the casino demanded an account verification. Even after providing all necessary documents, the player's account remained unverified for more than 25 days. The player had expressed concern over the prolonged verification process and suspected foul play from the casino. We had reached out to the casino for clarification and they responded that the player had not provided all the required documents. Despite our efforts to assist, the player did not respond further, which led to the rejection of the complaint.

The player from India had submitted a withdrawal request less than two weeks prior to contacting us. Winnings hadn't been obtained up to that day. The player had also faced issues with KYC verification, which had been pending for more than 6 days despite her submitting all necessary documents. Meanwhile, the player has lost all of the remaining balance in her account. She expressed her concerns and suspicions about the casino intentionally delaying the verification process, we transferred her complaint to a colleague. Shortly after, the player confirmed that her account had been verified. We then marked the complaint as resolved.

The player from India had deposited and won money on Raja Bets, but had faced a verification barrier when he attempted to withdraw his winnings. Despite being assured that verification wasn't needed initially, he had submitted the required documents on 9th Jan 2024, which remained pending. The player had wanted to withdraw his winnings of 45000 INR. We had contacted the casino to expedite the verification process. The casino had responded that the verification was approved. However, the player had expressed dissatisfaction, stating the verification was intentionally delayed until after his winnings were exhausted. We had marked the complaint as resolved and had reminded the player that our Complaint Resolution Center was available for any future issues.

The player from India is unable to withdraw about 14 lakh INR from Rajabets, even though the account was already verified. Despite complying with requests for uploading bank statements, the account is still on hold. The player accuses the casino of deliberately delaying the verification. The complaint was resolved as the player got paid out.

The player from India had been waiting for verification for over two weeks, despite having successfully submitted her KYC documents. She had been using Rajabets for three months and had successfully withdrawn twice before. However, her current withdrawal request had remained in waiting status. After a series of interactions with the casino and the Complaints Team, the player had been asked to provide additional documents including bank statements for both deposit and withdrawal accounts. The process had been delayed due to document rejections and the casino's requirement for a risk report. After three months, the casino had finally completed the player's verification and she had been able to withdraw her funds. The Complaints Team had facilitated the communication between the player and the casino, and the issue had eventually been resolved.

The player from India had experienced delays in the document verification process at Rajabets and suspected the casino was intentionally delaying the process. After the player's 7-day wait for KYC verification and a withdrawal request of 2,50,000, we intervened. We had invited Rajabets to join the conversation and explain the delay. The casino responded, confirming that the player's verification had been approved over a week ago. The player confirmed the resolution of his issue, leading us to mark the complaint as 'resolved'.

The player from India is facing an unexpected KYC verification despite previously withdrawing money. He fears a delay in the process based on experiences shared in the forum and needs assistance to speed up the process. The player requested a self-exclusion after depleting all of their funds but was told that the account can only be closed after 3 months of inactivity. After we contacted the casino the player let us know that their self-exlusion request was approved and we have marked the complaint as resolved.

The player from India had requested a withdrawal of her winnings amounting to 20400rs from a deposit of 10000inr. The casino had required verification documents which she had provided, including her Aadhaar card, PAN card, and a selfie with her Aadhaar card. Despite having provided these documents, the player had found the process delayed and had lodged a complaint. We had intervened by contacting the casino to clarify the situation and expedite the process. The casino had maintained that the verification process was ongoing and referred to their terms and conditions. Eventually, the player had confirmed that her issue was resolved and thanked us for our assistance. We then marked the complaint as 'resolved' in our system.

The player from India had won a substantial amount but encountered difficulties withdrawing it due to pending account verification, despite having submitted the necessary documents. We had attempted to investigate the issue and requested more information from the player. However, due to the player's lack of response to our inquiries, we were unable to proceed with the investigation or provide potential solutions. The complaint was therefore rejected.

The player from India had been experiencing a delay in withdrawal from Rajabets.com due to an ongoing verification process. He had submitted all the required KYC documents, including his PAN card and photo, but the process remained stagnant for two weeks. Despite reaching out to the casino's support team, he was informed that there was no specific timeline for verification. We had requested additional information from the player and the casino to understand and expedite the process. The casino had since responded, stating that the player's verification had been approved. However, the player had not confirmed if the issue had been resolved and if he was able to withdraw his winnings. As such, we had decided to reject the complaint due to lack of response from the player.

The player from India is having difficulty withdrawing winnings due to a delay in KYC verification. Despite providing the required documents including ones showing the complete date of birth, the casino customer support only responded by saying the documents are in queue, pending for more than 10 days. We intervened by asking the casino representative to assist, but before they replied, the player let us know the issue was resolved successfully by itself.

The player from India had been waiting for a withdrawal for less than two weeks. Unfortunately, his payout hadn't been received yet at that time. The player initially suspected a KYC issue, but later confirmed that the casino had approved the payment and provided a UTR number for tracking. The casino had requested the player to wait an additional 24 hours and contact his bank if the payment was not received. Eventually, the player confirmed receipt of the payment and expressed gratitude for the support received. The issue was then marked as 'resolved' by our team.

The player from India, after depositing 50k, faced a delayed verification process at Rajabets, which hindered his withdrawal of over 60k funds. Despite submitting all necessary documents, the player reported receiving only standard responses from the casino. We extended the response time by 7 days for further communication, but the player failed to respond. Consequently, we could not investigate further and had to reject the complaint.

The player from India has been trying to withdraw his winnings of 7,295, but the casino has rejected his withdrawal due to pending KYC verification. The documents have been pending for the last 9 months and there is no progress made despite reaching out to customer support. It turned out there was an issue with the complainant's verification, and the casino informed him about a way to solve the situation. Later, the complaint was rejected due to the user's unwillingness and repeated non-cooperation after we asked him for additional details and explanations.

The player from India had won 60k on Rajabets but encountered difficulties in withdrawing the funds due to a prolonged verification process. Despite having submitted the required documents, the verification had not been finalized. Communication with customer support had also proven ineffective. The casino claimed the player failed the verification process and would only refund his last deposit of 600 INR. The player refuted this, insisting all provided documents were correct and accused the casino of deliberately delaying the process. We had requested the player to provide a bank statement from the account to which he requested a withdrawal. The player had not responded to our latest messages, leading us to reject the complaint due to lack of further information.

The player from India has a problem with money withdrawal, his account has been deactivated after he sent the documents for verification. We ended up rejecting the complaint because the casino provided evidence supporting its claims.

The player from India has requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. Player stopped responding to our question therefore the complaint was rejected.

The player from India had submitted the required documents for account verification and had been waiting for approval. Despite having successfully verified one document, the remaining ones were still pending, which delayed the withdrawal process. After the player contacted the casino's customer support, his account was verified but his deposit wager was reduced to zero. The player didn't respond to our further inquiries, so we were unable to investigate the issue with the wager. The complaint was rejected due to the lack of cooperation from the player's side.

The player from India has been waiting for KYC process in Rajabet to be completed since 21/8/2023. Despite uploading all requested documents, the player is facing significant delay. We ended up rejecting the complaint because the casino provided evidence supporting its claims.

The player from India is struggling to withdraw his funds due to a pending verification process. Despite submitting all the required documents 9 days ago, he has not received any response from the casino. The player's complaint has been rejected after it has been learnt that the issue is related to the sports-betting.

The player from India is experiencing a delay in the document verification process, with nine days already elapsed. After our intervention, we were able to help to resolve the player's issue. The player confirmed the complaint has been resolved successfully.

The player from India initiated a withdrawal and was asked for KYC verification. They uploaded their documents but have not received a response from the casino. We rejected the complaint because the player didn't respond to our messages and questions.

The player from India claims his casino account got blocked shortly after creation due to the casino citing duplication of account, though he asserts this was his first time creating the account. We rejected the complaint because the player didn't respond to our messages and questions.

The player from India has tried to verify her account but has not received any clear response for 10 days. The player has provided a bank statement not belonging to the player therefore the casino has closed the account and refunded the deposits. Due to this we have rejected the complaint.

The player from India is facing a delay in the verification process. We contacted the casino and it informed us that the player's account was finally verified. Later, the player confirmed this and let us know about receiving the winnings. The complaint was marked as resolved.

The player from India has had a long verification process that took approximately 25 days. After verification was complete and the player wished to withdraw money, further documents were requested. The player believes the casino doesn't want to process the withdrawal. The complaint was closed as the player stopped responding.

The player from India submitted the required documents for KYC verification ten days ago but hasn't received a response from the casino. The player wants the process to be completed as soon as possible to withdraw funds. The complaint was rejected because the player didn't respond to our messages and questions.

The player from India won 13000 rupees at Rajabets and tried to withdraw it. After successfully submitting the requested verification documents, the player found the account inactive. Upon inquiry, the casino team accused the player of having multiple accounts, which the player denies. The complaint was rejected as the player breached the casino terms.

The player from India is experiencing difficulties with repeated account verification requests from Rajabets, and there's a lack of clarity regarding the verification timeline. He seeks intervention to resolve this issue. After the player sent all the neccessary documents to the casino, his account was verified, he received his winnings and the complaint could be closed as resolved.

The player from India has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. The complaint was rejected because the player didn't respond to our messages and questions.

The player from India won a substantial sum of money and is facing difficulties in withdrawing it due to the casino's alleged refusal to verify the necessary documents, despite their submission. We rejected this complaint as the funds have been played before we could intervene.

The player from India deposited 5000 INR on Rajabet Casino but faced KYC verification delay when trying to withdraw. They have submitted the documents multiple times but the process has been pending for over 5 days, with customer support asking for patience. Although it seems as though this issue has been resolved, the complaint was rejected because the player didn't respond to our messages and questions.

The player from India was experiencing difficulties passing the verification. We contacted the casino and found out that the player provided the casino with the wrong bank statement that didn't match his bank account used for the last deposit. The player denied this and claimed he the both bank accounts didn't belong to them. They provided us with the valid bank statement which confirmed some of his deposits. We asked the casino for more evidence, but it stopped responding therefore the complaint was closed as unresolved. After some time the casino provided as with more information and supporting proof. After more evaluation, the complaint was rejected.

The player struggles to verify his account for over a week. The player was later accused of making opposite bets. Eventually, the casino decided to pay the player excluding the reported bets. The issue was successfully resolved.

The player from India had his winnings confiscated without further explanation. After gathering all the necessary information and details, we concluded that the casino acted correctly and in accordance with its terms and conditions, and we accept the decision to confiscate the player's winnings and refund him just his deposit. The player engaged in a prohibited practice with another casino account in a Live Casino game, which gave him an unfair advantage. The player confirmed that his deposit was refunded, but he is not entitled to the winnings.

The player from India is experiencing difficulties withdrawing his winnings due to ongoing verification. During the investigation, it was found out the casino accused the player of using martingale and confiscated the part of his winnings. Later the casino presented the evidence the player practiced opposite betting with another user, using the same device. Unfortunately, we rejected the complaint, since this was a breach of terms from the player's side.

The player from India was prompted to provide additional documents for the KYC, even if the account has been verified in the past. Some time later the player shared the news that his account was finally verified, the casino confirmed that the player provided them with additional documents and the case was successfully resolved.

The player struggled to verify his account for an unknown reason. The casino and the player agreed to return the last deposit, as the player breached the casino's T&Cs by providing a phone number which does not belong to him.

The player from India is complaining about the lengthy verification process. The casino claimed that they try to help the player despite he breached the casino's terms and conditions. In the meantime, the player confirmed that he got the refund. After gathering the necessary information from all involved, the complaint was closed as "rejected" because the winnings confiscation very likely concerns sports betting and accusations related to it.

The player from Poland is experiencing difficulties withdrawing his winnings due to ongoing verification. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from India had their winnings confiscated due to an accusation of bonus abuse. The casino failed to respond and we were forced to close this complaint as unresolved. The casino has approached us to reopen this case and they have also provided us with the supporting evidence of the whole case, after examining which we have decided to close this complaint as unjustified.