Instant Casino - Player believes that their withdrawal has been delayed.

Hey!!

I am very upset, i waited for 50 min and talked to support Titiana. She made me redo the whole withdrawal process.

She made me cancel this withdrawal: f9094362-0541-4c45-a575-bf782759f1c1 requested on the 28th

Reason was that you could not proceed to process my withdrawal. So she cancelled it.

Then i requested a new withdrawal: 98904e02-e75a-49a9-98ff-6149a0e0f40a and contacted the support again saying that i have requested the new withdrawal.

Answer i get from the new support guy that there is no issue and nothing that indicated that something was wrong.

After this interactions you have caused me alot off stress and sad emotions. Why, is it okey to play games with your loyal players?

Please do right now. And proceed with my withdrawal.

Best regards

Dear marcushurtado,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Guys i am super worried and concerned that my withdrawal will be payed out. They can not even insure that the withdrawal will get paid even if it all is okey. I have waited why more then the time limit they present. They make me cancel the withdrawal just do redo it and now the whole process starts from 0 again.

I try to email both thier support and complaint email but get no respond. The live chat is not serious and will not give any help at all. I feel they will make so problematic for me that they will block my account and find reasons to cancel the pay out.

When i read reviews of this casino. I cannot find any positive.

I HAVE FOLLOWED ALL THE TERMS AND CONDTIONS I HAVE FOLLOWED ALL THE RULES.

BUT THEY DONT EVEN FOLLOW THIER OWN RULES. HELP ME

Dear marcushurtado,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear marcushurtado,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.