HomeComplaintsWhite Rabbit Casino - Player's withdrawal converted to a scam token.

White Rabbit Casino - Player's withdrawal converted to a scam token.

Amount: 260 ₮

White Rabbit Casino
Submitted: 29 Jan 2025
Case opened Current status

Waiting for Casino Guru to reply

4d 4h 51m 49s

Case summary

The player from Armenia requested a withdrawal of $200 in cryptocurrency but received a worthless token instead. Despite his attempts to resolve the issue with customer support, they have since become unresponsive.

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Translation

Hello, I've been playing here for a short time. I requested a withdrawal on 01/28/2025 in cryptocurrency. For withdrawal, the casino only offered me 2 methods, even though there were many options for depositing. The first method was canceled, and they said I needed to use the second method, which was an Aurora token on the BNB network. Today, the casino's support team told me the withdrawal was made, but let me clarify that I checked my Binance wallet and found nothing. I contacted customer support, and they showed me that they sent me a worthless token, essentially a scam token. I have proof, including screenshots of the conversation and a link to the transaction that you can check. The casino support team promised to resolve the issue and allegedly contacted the finance department, but then they all disappeared, and no one is responding. This is a SCAM, not a casino. Please help me; I had $260 in the account, from which I attempted a $200 withdrawal, but they replaced it with a worthless scam cryptocurrency.

Automatic translation:
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Dear Arm009,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with White Rabbit Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

  • Could you please provide context on the conversation you provided? Who are you discussing the situation with?
  • Could you please share evidence of the deposits in the casino, your balance with currency visible, and withdrawals as they appear in your payout history?
  • Share the supporting evidence here or send it to my email at tomas@casino.guru
  • Kindly provide hash of the transactions so we may review them on an independent blockchain explorer

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas


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Translation

Today in correspondence they admitted that it was their mistake and they sent the funds incorrectly, I sent them back their scam coins and they should send my money, I'm still waiting for proof, look at the photo

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Good afternoon. The player was sent $200 in cryptocurrency. The transaction was completed successfully.

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part of the funds on the account was sent , another 60$ which they do not withdraw removed all methods of withdrawal of cryptocurrency they say to write to them by mail but no one answers by mail

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Dear White Rabbit Casino,

Could you please explain what steps should be taken for the player to withdraw the remaining 60 USD?


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We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

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Dear Arm009,

Has the casino paid you out the remainder of your funds? May we consider the issue resolved?

Waiting for approval
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Translation
Waiting for approval

This post is private for now. It’s waiting to get approved by Casino Guru. We only make new posts public after a manual review to make sure that they don’t contain any sensitive information meant to be only seen by the involved parties.

Casino Guru is examining the case

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