HomeComplaintsSlotsPalace Casino - Player’s withdrawals are delayed.

SlotsPalace Casino - Player’s withdrawals are delayed.

Amount: €14,500

SlotsPalace Casino
Submitted: 30 Jan 2025
Case opened Current status

Waiting for player to reply

4d 7h 34m 14s

Case summary

The player from Greece has three active withdrawal requests of €500 each that have not been credited after 12 days. The customer service responses are automated and unhelpful.

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Translation

I would like to inform you that 12 days have passed since 01/18/2025, and my 3 active withdrawal requests for €500 each have not been credited. Their customer service is unacceptable. They keep responding with the same automated message.

Automatic translation:
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Dear niknikolas,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

  • Have you made any successful withdrawals before?
  • Could you please confirm that you have passed the KYC verification?
  • Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

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Translation

Good evening,

No, the winnings did not come from a bonus. I have never made a withdrawal. I have not gone through KYC.

They didn't ask me.

Thanks

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Good morning,

Will I have to wait a long time for you to tell me when I will get the money I won?

Also, my withdrawal requests are disappearing one by one, without the amount appearing in my balance. So they're stealing from me.

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Thank you for your reply, niknikolas. How many withdrawal requests do you currently see? Could you please post a screenshot of your withdrawal history here in this thread?

Also, have you tried contacting the casino regarding this issue? Please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.

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Translation

Hi,


They started giving the first withdrawals.


Automatic translation:
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Great news! I will keep this complaint open until you confirm your last withdrawal has been successful. Please keep me informed about any further developments.

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Good morning! Ok, thank you.

Automatic translation:

niknikolas has 4d 7h 34m 14s to reply

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