The player from Greece has three active withdrawal requests of €500 each that have not been credited after 12 days. The customer service responses are automated and unhelpful.
The player from Greece has three active withdrawal requests of €500 each that have not been credited after 12 days. The customer service responses are automated and unhelpful.
The player from Greece has three active withdrawal requests of €500 each that have not been credited after 12 days. The customer service responses are automated and unhelpful.
I would like to inform you that 12 days have passed since 01/18/2025, and my 3 active withdrawal requests for €500 each have not been credited. Their customer service is unacceptable. They keep responding with the same automated message.
Θα ήθελα να σας ενημερώσω οτι εχουν περάσει 12 ημέρες απο 18/01/2025 και δεν μου έχουν πιστώσει τα 3 ενεργά αιτήματα μου προς ανάληψη των 500€. Η επικοινωνία μαζί τους απαράδεκτη. Απαντούν συνέχεια το ίδιο, αυτοματοποιημένο μήνυμα.
Dear niknikolas,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
Dear niknikolas,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
Good morning,
Will I have to wait a long time for you to tell me when I will get the money I won?
Also, my withdrawal requests are disappearing one by one, without the amount appearing in my balance. So they're stealing from me.
Καλημέρα,
Θα περιμένω πολύ για να μου πείτε πότε θα πάρω τα χρήματα που κέρδισα;
Επίσης εξαφανίζεται ενα ενα τα αιτήματα μου για ανάληψη, χωρίς βέβαια να εμφανίζεται το ποσό στο υπόλοιπο μου. Με κλέβουν δηλαδή.
Thank you for your reply, niknikolas. How many withdrawal requests do you currently see? Could you please post a screenshot of your withdrawal history here in this thread?
Also, have you tried contacting the casino regarding this issue? Please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.
Thank you for your reply, niknikolas. How many withdrawal requests do you currently see? Could you please post a screenshot of your withdrawal history here in this thread?
Also, have you tried contacting the casino regarding this issue? Please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.
Great news! I will keep this complaint open until you confirm your last withdrawal has been successful. Please keep me informed about any further developments.
Great news! I will keep this complaint open until you confirm your last withdrawal has been successful. Please keep me informed about any further developments.
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