BlueChip Casino Review

The player from India had been asked to complete a verification process before withdrawing funds. After various stages of the verification process were declined and approved, the player's bank documents were eventually refused. We had explained the importance of the Know Your Customer (KYC) process to the player and asked for additional documents to resolve the issue. However, the player did not respond to our messages, hence we were unable to investigate further and had to reject the complaint.

The player from India had deposited 49999 Indian Rupees into his account on 23rd February 2024, but the money had not been credited and it had not been returned when the deposit was rejected. Despite him confirming that the transaction was successful with his bank, the casino had not credited the funds to his account. He had been advised not to make further deposits until the issue was resolved. The player had not provided the requested communication between him and his payment provider (UPI/bank), which hindered the investigation. Consequently, we had been unable to investigate further due to lack of response from the player, resulting in the rejection of the complaint.

The player from Finland, who had previously requested self-exclusion due to a gambling addiction, is upset because BlueChip Casino reactivated her account shortly afterward. The player is seeking refunds for the deposits made during this period.

The player from India had his account blocked and winnings confiscated after a period of successful play. The casino claimed that a security team had detected fraudulent activity. The player, who only played blackjack and did not use any bonuses, had accumulated winnings of 81,30,400 INR. Despite his inquiries, the casino did not provide a specific reason for the account closure, citing only their terms and conditions. The player believed the casino blocked his account and confiscated his winnings because he had won a significant amount. The player later decided he was no longer interested in proceeding with this complaint.

The player from India had deposited 1500 INR into his online casino account, but the amount had not reflected. Despite having contacted the casino's customer support and providing the necessary proof of transaction, he was continually advised to wait for a resolution from the financial department. The player had reached out to us for assistance, but failed to respond to our follow-up queries. As such, we were unable to further investigate the situation, which led to the rejection of the complaint.

The player from India needed assistance in unblocking his casino account. He had been playing for 5-6 months, making deposits and withdrawals, when the casino requested re-verification. His submitted government IDs were rejected, and his account was subsequently blocked due to risk policy. Despite acquiring a driving license, the casino refused to unblock his account. The player sought our help to resolve this issue. However, due to inconsistencies in the player's account balance information and the casino's right to select its customers, the complaint was rejected. We were unable to assist in unblocking his account.

The player from India had had issues with the Bluechip casino, which had confiscated his winning amount of roughly 38948 INR and had not refunded his last deposit. The player had sought assistance to recover his funds. The casino had claimed the player had violated their bonus policy. However, after a thorough examination and communication with the casino, we had managed to convince the casino to return the confiscated winnings. The casino had agreed that the player's strategy might not have been intentionally fraudulent. The player had confirmed the receipt of his winnings. The issue had been successfully resolved.

The player from India had faced a withdrawal delay from BlueChip Casino. After he had cancelled a previous pending withdrawal and verified his account, his withdrawal request of 13000 was still pending for over 48 hours. We had asked him several questions to better understand the situation. However, the player informed us that his issue had been resolved and he had received the full amount he had withdrawn. Consequently, we marked the complaint as 'resolved' in our system.

The player from India had deposited 500 INR via Google Pay, but the amount had not been credited to his casino account. We had advised him to contact his payment provider for investigation as the casino could not intervene in this issue. Despite extending the response time frame by 7 days, the player did not provide any further information or response. As a result, we were unable to proceed with the investigation and the complaint was rejected.

The player from Finland had attempted twice to complete the KYC process, but each time the casino unverified their account, preventing them from withdrawing funds. The Complaints Team had reached out to the player for more information to better understand the situation. However, the player did not respond to the team's inquiries. As a result, we were unable to proceed with the investigation and had to reject the complaint due to lack of communication from the player's side.

The player from Quebec had experienced an account closure issue where a casino had locked them out, citing suspicions of fraud. This had happened during the final step of verification while they were trying to withdraw winnings amounting to over $40,000. The player had claimed to have provided all necessary proofs of identity, including a bank statement and images of his old and new debit cards. However, the casino dismissed these proofs and proceeded to deactivate his account. We had reached out to the player for more information and proof of his correspondence with the casino, but the player failed to respond within the given timeframe. As a result, we were unable to further investigate and had to reject the complaint.

The player from Portugal, who resided in Switzerland, had faced issues with Bluechip Casino. After he won, his betting limits had been reduced and his account had been closed without a clear explanation. Despite meeting rollover requirements and providing the requested documents, he had encountered difficulties withdrawing his winnings. The casino had cited that the player was from a restricted jurisdiction (Portugal), leading to account closure and confiscation of winnings. However, the player had clarified that he had been a Swiss resident since 2011, holding a C-permit. We had intervened and after discussion, the casino had agreed to return the player's winnings. The player had confirmed receipt of his funds, marking the resolution of the complaint.

The player from India had played games on BlueChip Casino for 5 months without issues until recently when she partook in a deposit bonus. After winning, her withdrawal request of 12,010 INR was confiscated with the explanation that she had misused the bonus. The player's account had previously been verified and she had confirmed that her family members did not create any account. However, the casino provided evidence of multiple accounts associated with the player, which was a violation of their terms and conditions. Based on this evidence, we had concluded that the casino's decision to confiscate the player's winnings was justified. The complaint was therefore rejected.

The player from Germany had encountered obstacles when he tried to withdraw his winnings from Bluechip Casino. The casino had requested a bank statement showing his deposit, but since the player had used Jeton for this transaction, he was unable to provide such a document. Despite the player's provision of a Jeton statement, the casino did not accept it. We had attempted to assist by asking the player to clarify his situation and confirm the approval status of his other identity documents. However, the player did not respond to our inquiries within the extended deadline, thus hindering further investigation. Consequently, we had to reject the complaint due to lack of response.

The player from India had deposited ₹5,000 and later attempted a withdrawal of ₹5,200 before his account got blocked. The casino had alleged that he held multiple accounts, but did not initially provide any evidence. After we had requested proof from the casino, they had provided evidence of the player's multiple accounts. Consequently, we had found the casino's actions to be justified and had rejected the player's complaint.

The player from India had deposited ₹5000 into Bluechip.io and claimed winnings of ₹5760. However, the casino had blocked his account due to alleged rule violations. The player had denied any wrongdoing, stating he had completed KYC verification and had no other accounts. The Complaints Team had noticed similarities between his case and two other complaints, but the player had denied any connection. The casino had provided evidence of multiple accounts to the Complaints Team, who then concluded that the casino's action was justified, leading to the rejection of the player's complaint.

The player from India had his account blocked and his winnings confiscated, citing a breach of rules and regulations. The player had firmly denied any such breach and was seeking assistance to retrieve his account and winnings. After reviewing the case and reaching out to the casino, we received evidence suggesting money laundering practices in the player's game history. As a result, we were unable to support the player's complaint. The player had been advised to contact the Antillephone Gaming Authority if he disagreed with our decision.

The player from Finland had won €4800 but had faced difficulties during the account verification process at the casino. The casino had accepted all but one verification document - a screenshot of a Skrill payment. However, the player didn't have a Skrill account and had used Rapid Transfer instead. The player's pending withdrawal of €3300 had exceeded the casino's daily limit of €2500. After the player's complaint, the casino had confirmed her game account and she had received the first part of her winnings. The remaining amount had also been initiated for withdrawal. The issue had been successfully resolved and the player had received all her winnings.

The player from Ontario had requested a withdrawal less than two weeks prior to submitting his complaint. His money hadn't been received yet. The player also reported that his account had been locked, preventing him from logging in. The Complaints Team had advised him to contact the casino about the blocked account and requested relevant communication between him and the casino. However, the player did not respond to further inquiries, leading to the complaint being rejected due to lack of necessary information for further investigation.

The player from India had requested a withdrawal less than two weeks prior to submitting the complaint. The payment hadn't been processed yet. We had attempted to communicate with the player and extended the response deadline. However, due to lack of response from the player, we were unable to investigate the issue further. Consequently, the complaint had been rejected.

The player from Finland has completed verification but experiences an issue trying to withdraw funds. Every time they attempt withdrawal, it says only verified players can do so. They have been told the issue is being worked on via a live chat, but no solution has been provided yet. We contacted the casino and its representative informed us that there had been a technical glith on the website, however, the issue was fixed and the player's withdrawal was processed. We asked the player to confirm this information, however, they stopped responding, so we were forced to reject the complaint.

The player from India had submitted a withdrawal request less than two weeks before contacting us. Winnings hadn't been obtained up to that day. We had advised the player to wait at least 14 days after requesting their withdrawals before submitting a complaint, as it was common for withdrawals to take some time to process. The player later confirmed that he had received his withdrawal. We then marked the complaint as 'resolved'.

The player from Norway has waited for a withdrawal of 0.44 Ethereum since 14.09.23. Despite having a fully verified account and expressing willingness for further verification, there has been no response from BlueChip Casino. The issue has been resolved successfully.

The player from India had not received credit for two significant wins in a live casino game. Despite lodging a complaint, the player was informed to wait. We had requested the player to forward his gaming history for review, but the player had failed to provide the necessary information. Without this data, we were unable to confront the casino about the issue. Consequently, the complaint was closed due to the lack of detailed information. We had suggested the player to contact the licensing authorities for further assistance.

The player from India is complaining that despite winning his bet, he hasn't received his winnings for four days, and the matter remains unresolved. The compliant was closed as the player stopped responding.

The player from India has been trying to complete the KYC process and has submitted the requested bank statement showing the deposit. Despite 10 attempts, his verification is continuously rejected. The player used a payment method that was not in his name, so we had to reject the complaint.

The player from Ontario is experiencing a delay in payment. The casino claims to be conducting a security check, but they have not asked her for any information. The player did not respond to our questions and comments, so we had to reject the complaint.

The player from Finland requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. The complaint was rejected because the player didn't respond to our messages and questions.

The player from India requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. The complaint was rejected because the player didn't respond to our messages and questions.

The player from India requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. The complaint was rejected because the player didn't respond to our messages and questions.

The player from Finland, after having issues with account verification related to her deposit method, now faces delayed withdrawal without any explanation provided by the support team. The issue has been resolved successfully.

The player from India won 10,000 INR and after submitting requested KYC documents, his account was blocked, citing money laundering reasons. After a closer examination, we ended up rejecting this complaint as there is evidence the player has breached the casino's terms and conditions by providing forged or tampered documents for verification which is not acceptable.

The player from India provided necessary verification documents. His account was blocked. After the casino provided us with sufficient evidence that the player breached the casino's Terms and Conditions by submitting false information, we rejected the complaint.

The player from Canada is attempting to complete the KYC process but doesn't have access to a bank statement showing the deposit made in May 2023. They provided a screenshot of their bank account and an April bank statement as an alternative, but it was rejected. Player’s complaint has been resolved successfully.

The player from Greece requested a withdrawal of his winnings. His payment was delayed due to technical issues with the payment provider. The casino informed us that the money was returned to the player's account and he played it away. Moreover, he requested self-exclusion from the casino. Due to all these reasons, we had to reject the complaint.

The player from Ontario has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. The complaint was rejected because the player didn't respond to our messages and questions.

The player from India complained about a negative experience with casino promotions. He bought 100 Free Spins but received them at a different value per spin. Moreover, the player needed to clarify the process of Weekly cashback calculation. The casino provided the player with compensation for the incorrect value of the Free Spins, and also explained to us the calculation for cashback in more detail. The player accepted such a solution, and thus we consider the complaint resolved.

The player from Germany had his winnings capped even if he's been informed previously that the maximum cashout is greater than the one applied at the end. Player’s complaint has been resolved successfully.

The player from India has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from New Zealand had her account blocked without further explanation. Even if we assumed that the issue has been resolved, without a confirmation from the player, we were forced to reject this complaint.

The player from India has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.