HomeComplaintsKosmonaut Casino - Player’s withdrawals have been delayed.

Kosmonaut Casino - Player’s withdrawals have been delayed.

Amount: 30,000 kr.

Kosmonaut Casino
Safety Index:High
Submitted: 08 Mar 2023 | Case closed : 02 May 2023
Case closed Our verdict

Other

REJECTED

Case summary

1 year ago

The player from Denmark has requested several withdrawals. Unfortunately, the payments seem to be delayed. We rejected this complaint as the funds have been played down before we could intervene.

Public
Public
1 year ago
Translation

Have asked several times to get money that is withdrawal and they say they have sent it, but have not received anything at all, they ask for an RNN which is not something my bank gets, I also deposited 200 eur and then 400 eur in their system and there was nothing to play for even though the money is withdrawn from one's account a big cheating casino! Stay far away from it.

Automatic translation:
Public
Public
1 year ago

Dear nicolaj666,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand correctly that your payments are still pending inside the account without being processed? Could you please specify how many days ago were your withdrawals requested? Was your account successfully verified in the past?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawals approved, I truly believe it’s only a matter of time before you’ll receive them.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Public
Public
1 year ago
Translation

I had it approved before and had it done again, it has been since March 1 that I have been waiting for 1000 eur

Automatic translation:
Sensitive attachment
Sensitive attachment
1 year ago
Translation

I advise everyone not to play on their machines and not at all over 1 euro it's only one way it goes straight into their pocket I have uninstalled and will never play there again it's over for me I've never felt so cheated and bad processed and support are not particularly helpful.

Automatic translation:
Public
Public
1 year ago

I'm sorry to hear that it didn't end up well, nicolaj666. Do I understand correctly that you played and lost all your winnings? Do you wish to close this complaint?

Public
Public
1 year ago

Dear nicolaj666,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Public
Public
1 year ago
Translation

People just need to see it's a scam and you don't win, a bad person has lost too much money on their side, it's unlikely to win and if you do win, it's nowhere near the amount you bet.

Automatic translation:
Public
Public
1 year ago

I wish I could be of more help. I’m sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. Since you played down your winnings and uninstalled the casino application, I will now reject this complaint. Thank you for your understanding. 

flash-message-reviews
User reviews – Write own casino reviews and share your experience
Forum_alt
Join the discussion on our Forum and meet casino players from all over the world
scamalert_1_alt
Casino Guru employees will never ask for your password or seek access to your casino or bank account.
Follow us on social media – Daily posts, no deposit bonuses, new slots, and more
Subscribe to our newsletter for newest no deposit bonuses, new slots, and other news