Hallmark Casino - Player’s struggling to complete KYC verification.

I copied my driver license 4 of my credit cards front and back a copy of my broadband bill and made deposits of up to the $700 withdraw request. Been waiting 3 weeks and they say I now need to fill out a form that has 6 of the 8 numbers for the credit cards I used. What difference does six numbers make if they got pictures of all my credit cards front and back showing all the numbers. This is a stall tactic. I am sick and tired of this crap.

Dear Dennis,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand that KYC account verification is a very important and essential process, during which casino makes sure that the money is sent to the rightful owner. None of the serious and licensed casinos takes KYC lightly and it might take few working days completing this thorough procedure. If all the data is correct, there should be no reason for the casino to delay your withdrawal.

Afterwards, it’s quite usual for a withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. Could you please advise if it were your first withdrawal in this casino? I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Once again I say this is not quite right. Why is it you want me to fill out a form that has blocks for 12 out of 16 numbers reason on your part is security, right? But you have me send the same credit cards showing all 16 numbers via email. Which I did and copy of current ID and a AT& T broadband invoice. I think I did enough to show my identity. Actually more than enough my debit and credit cards are on full display which is way to much via email. Did I fail to mention I have made over 15 deposits all of which have cleared. Now if their was a problem in identity or fraud it would of showed up already. Like I said I have been gambling on the net probably before most of these kids were born mid 90's and I have seen all kinds of stall tactics and this is just another one. It is very rare that you will find a casino that will pay up when player wins if not impossible. If Hallmark Casino pays me I will give them good reviews if not I will make it my mission to debunk them. Also at one point I told them if it is an identity problem then donate the winning to a charity of my choosing....guess what no reply.

Thank you very much, Dennis, for providing all the necessary information. I will now transfer your complaint to my colleague Zuzana who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Dennis,

I am very sorry to hear about your issue. I will try to contact the casino but unfortunately, based on our experience they do not react publicly.

Hallmark Casino, could you please shed some light on this case? Thank you very much in advance for your reply.

We would like to ask the Hallmark Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Why would you close the complaint unresolved it's totally resolved if they don't reply that they're crooks you know they're not going to pay me they don't reply to any complaints what good are you as a intermediary to to help people out. Say it like it is HALLMARK CASINO ARE A BUNCH OF LOW LIFE CROOKS. SAYING ANYTHING ELSE THEN THIS SITE IS NOT WORTH THE ANYBODYS TIME.

I apologize, but since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’.

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The casino can reopen this complaint anytime.