The player from the United States had experienced difficulties cashing out her winnings via Bitcoin or Cash App from an online casino. She had submitted a complaint to us, and we had reached out for more information to better understand and address her concerns. Despite extending the response deadline by seven days, we had received no further communication from the player. Consequently, we were unable to proceed with the investigation or offer potential solutions, which led to the rejection of the complaint.
Grand Rush Casino - Player can't cash out winnings.
Amount: $400
Grand Rush Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 months ago
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3 months ago
Dear domenica0100ds,
Thank you very much for submitting your complaint. I'm sorry to hear about your withdrawal issue.
To better assist you, could you please provide more information regarding your withdrawal concerns?
- Have you contacted the customer support of the online casino regarding the difficulty in cashing out? If so, what response did you receive from them?
- Could you specify the withdrawal method you attempted, and were there any error messages or notifications received during the process?
- Have you been offered any alternative payment method to withdraw your winnings?
- Was your account fully verified already?
If there's any relevant communication, please forward it to petronela.k@casino.guru.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
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3 months ago
Dear domenica0100ds,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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2 months ago
We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.
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