The player from Ireland had her account locked by Gate777 for review after she attempted to withdraw €2800 from over €3000 in winnings. She had already provided verification through her driver's license and bank statement. She was concerned due to similar issues reported in reviews. The issue was resolved after her withdrawal was processed and the funds arrived.
Gate 777 Casino - Player’s account under review after withdrawal attempt.
Amount: €2,800
Gate 777 Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 months ago
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2 months ago
Hi I am with gate777 since January or February 2024. Have just played on and off usually if I won I just played on. Mostly I deposit without bonus added as I prefer not having to wager if I win. Plus I don't like the free spins as usually only 10 cent spins. But I actually won money last week over €3000 so I decided to withdraw €2800 and play the rest. Then they locked my account stating review of account. I've verified everything with drivers license and bank statement. After reading reviews I've noticed this seems to happen people when customer's try to withdraw. Feeling deflated now as I thought they were a fairly good casino. It's only been a few days waiting but kind of worried now after reading reviews 🙈
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2 months ago
Dear Lisambconn123,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please advise which games you played - slots, live casino, sports betting, etc.?
- Have you made any successful withdrawals before?
- Do I understand correctly that your account has been verified?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
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2 months ago
Good morning Kristina. I only play slots I've never withdrew before this was my first time. Account should be verified with drivers licence and bank statement, I can't log in to view.
Regards
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2 months ago
Hi just to inform, I just got an email saying my withdrawal is processed and funds should arrive shortly. I will message back when it arrives. Thanks
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2 months ago
Dear Lisambconn123,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina
Casino.Guru
