The player from the US had expressed disappointment with advertised prizes for deposits over $50 that appeared to be expired and unusable. The player had won a $50 free chip which was expired when he tried to redeem it. We had asked the player several questions to further understand the issue and had extended the response time by 7 days. However, due to the lack of response from the player, we were unable to proceed with the investigation and had to reject the complaint.
Crypto Loko Casino - Player raises issue of expired casino prizes.
Amount: $50
Crypto Loko Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 month ago
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2 months ago
This casino advertises the chance to win numerous prizes if your deposits are over $50.00. The prizes you receive are all expired and unusable. They are false advertising and they should have stopped advertising the second the game ended,but they havnt they cannot act like they offer players incentives that are unobtainable,or unusable if obtained. I won a $50 free chip but I tried to redeem it 20 minutes later and found its been expired for a month. How can this be fair?
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2 months ago
Dear davewrench3,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
- Have you redeemed any promotional offers from this casino in the past?
- What was the exact reason why a promotional offer couldn’t have been applied to your account?
- Could you please advise if you have tried communicating this issue with the casino?
- Were the prizes obtained directly through the casino website, or were they acquired via a third-party affiliated website?
Meanwhile, please understand, that we can’t penalize the casino for not giving you a bonus automatically.
Thank you in advance for your reply and I hope we will be able to help you as soon as possible.
Best regards,
Petronela
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1 month ago
Dear davewrench3,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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1 month ago
We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.
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