The player from Argentine has an issue withdrawing $1,750,000 via astropay. The transaction was originally in ARS but it was somehow cancelled and allegedly converted into USDT without the player's authorization. The player has contacted the support team but is still awaiting a response.
CBet Casino - Player has issues with withdrawal cancellation.
Black points: 341
Amount: $1,750,000 ARS
CBet Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
3.1
CBet Casino has a Safety Index of 3.1, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Unresolved
Our verdict
No reaction policy, passive regulator
UNRESOLVED
Case summary
11 months ago
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11 months ago
Translation
Hello, I am experiencing an issue when trying to withdraw funds. I requested a withdrawal of $1,750,000 via astropay on 07/01/2024. However, when checking the transaction status today on 08/01/2024, I found out that my initial withdrawal in ARS was cancelled, and supposedly, the total amount was withdrawn in USDT. I never cancelled the transaction nor converted it into USDT. I have already contacted the support team, and they said they will reach out via email, but from what I've seen, this problem seems to be quite common with CBET.
Automatic translation:
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11 months ago
Dear Natvidd,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals before? Which payment method was used to withdraw the winnings in USDT? Do you recognize it?
Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here.
Thank you very much in advance for your reply.
Best regards,
Kristina
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11 months ago
Translation
Hello, I had never made a withdrawal because this was my first time withdrawing money from the casino, I wanted to withdraw it using Astropay as a method and in ARG, I never requested the money in USDT.
They just contacted the casino via email and told me that someone impersonated me and canceled the withdrawal, they sent me the screenshots of that. Now I send them to you by email with all the information, screenshots and videos that I have about my account.
Please help me, thank you very much!
Automatic translation:
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11 months ago
Dear Natvidd,
Unfortunately, I would like to inform you that since this casino has 15+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue, however, the decrease in rating caused by unresolved complaints could change the casino's approach.
Regrettably, it seems to be a common practice of CBet Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate.
We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from this casino. I wish I could be of more help.
The casino can reopen this complaint anytime.
