The player from Italy was not able to access the casino's website. On the casino's website, there was a notification about migration to a new platform. After a few days, the player was able to contact Customer Support from another created account and later, he confirmed that his balance is available in the account again. The complaint is resolved.
CBet Casino - Player cannot access the website.
Amount: €30
CBet Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
3.1
CBet Casino has a Safety Index of 3.1, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
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2 years ago
Translation
Hi, I had deposited 30 euros on Cbet, then I also played bets remaining more or less with 27-30 euros (I don't remember well), but for 3-4 days the site has been unreachable, it has disappeared. Can you help me? Thank you.
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2 years ago
Dear balos,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I just tried to access the casino's website (https://cbet.gg/) and I haven't come across any issues:
Since you filed this complaint a few hours ago, could you please advise if the issue is persisting? If yes, could you please post here a screenshot of the message you see when you try to access the casino?
Looking forward to hearing from you.
Best regards,
Kristina
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2 years ago
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Hi, I tried to log in again but nothing to do. Did you connect from Italy? I from Italy cannot connect to the site. 
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2 years ago
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Hi, we still don't know anything from Cbet?
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2 years ago
Thank you very much balos for your reply. I will now transfer your complaint to my colleague Branislav (branislav.b@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.
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2 years ago
Hello, balos,
I am sorry to hear about your issue. From now on, I will assist you with your complaint. However, before I invite the casino to this thread, allow me please ask you a few questions.
Do you try to connect to the casino by using a bookmark, or do you copy+paste the link to your browser?
Can you please click on the 3 options below and let me know if anything works?
- CBet Casino (https://cbet.gg/)
- CBet Casino (cbet.gg)
- CBet Casino (https://casino.guru/cbet-casino-review)
On the casino's website, I saw a notification about migration to a new platform. Maybe you use just an old link that does not exist anymore.
Thank you and I am looking forward to hearing from you soon.
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2 years ago
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Hi the first 2 links do not work (one tells me: site subjected to inhibition). The third refers me to your Casinoguru rewiew page. If I use an old link, what is the new one? Thank you.
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2 years ago
Dear balos,
I am sorry for the delayed reply.
Did you try to access the casino also via casino.guru casino's review (the third link, button "visit the casino")? Did you try to load the website on a different device or use a different internet connection/browser? Did you use VPN while signing up? Have you contacted the casino's Customer Support regarding your issue? If yes, what information did you receive? Can you please try this link - CBet Casino - and let me know if it works, please?
Unfortunately, I found a rule in the casino's terms and conditions saying that Italian players are not accepted in this casino (available HERE):
However, if you were allowed to register and did not breach any of the casino's terms and conditions, you should be allowed to withdraw your funds.
Once I have answers to the above questions, I would like to invite directly the casino representative to this thread.
Thank you for your understanding and patience.
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2 years ago
Translation
Hello Branislav. So I tried to log in with the Opera browser VPN and managed to reach the Cbet casino. Except I entered my username and password and it was telling me error. So I tried to register again and I was able to access the site, but my money was gone (they were in the old account). I did a live chat and the employee told me that she was forwarding my complaint to the competent department and to wait for their reply via email which obviously I have not received yet in 1 working day. So the problem is that my old account has been deleted where there was about 30 euros that I would not want to lose. Thank you.
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2 years ago
And did you use VPN with your old casino account? If yes, did you use Italian IP addresses or different country IPs?
However, I strongly recommend you not use the new casino account and deposit there if you used VPN to register.
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2 years ago
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Hi I don't know if I used Italian or foreign IPs, I don't know. In my old account there are about 30 euros but I could not log in because it tells me wrong password or user. So I created a new account from which I chatted and told him that on the old account I had about 30 euros. They told me they would email me back, but I still haven't received any response after about over a week. I don't want to lose my money, thank you.
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2 years ago
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Hi Branislav I have now checked my account on Cbet and finally there are my 30 euros! Thanks, case solved.
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2 years ago
What great news!
Thank you, balos, for confirmation and for using the Casino Guru complaint resolution centre. I am very glad your balance is available again. As the issue has been successfully resolved, we will now mark your complaint as 'resolved' in our system. Although I sincerely hope it will not happen, please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.
Best regards,
Branislav, Casino.guru
