HomeComplaintsCasumo Casino - Player’s struggling to withdraw winnings.

Casumo Casino - Player’s struggling to withdraw winnings.

Amount: 260,500 INR

Casumo Casino
Safety Index:Below average
Submitted: 02 Oct 2021 | Resolved : 06 Oct 2021
Resolved Our verdict

Case closed

RESOLVED

Case summary

3 years ago

The player from India is experiencing difficulties withdrawing funds. It seems that transactions to his preferred payment methods are not possible. The player informed us the complaint was resolved.

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3 years ago

Sir, I have been a customer of this for two years now but they are unable to withdraw it from me. They are telling me to take e-wallet to Widro. Rejecting the request to withdraw, they are now saying withdraw the bank, these people are saying the same thing as credit.

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3 years ago

Dear Swapnilkurade13,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, and contracts with the payment providers, and bank restrictions, all have a major influence. Therefore this doesn’t necessarily have to be the casino’s mistake.

Have you ever made any successful withdrawals before? Is there any other withdrawal method that would be suitable for you?

Additionally, if there is any relevant communication between you and the casino, please forward it to kristina.s@casino.guru, or alternatively, post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

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3 years ago

My problem is solved.. Thanks you so much

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3 years ago

Awesome news, Swapnilkurade13. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

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