The player from Greece had suspected possible interference from the casino or the game provider after failing to win anything, despite having invested 600 euros and spun approximately 3,000 times. The casino had denied any technical problems. The player had further invested 400 euros, resulting in a total loss of 1000 euros without any winnings, which he found suspicious. We had informed the player that without substantial evidence of unfair play, such as a long history of lost deposits without any winnings or proof of the casino using an unofficial domain for games, we could not proceed with the complaint. We had suggested that the player could contact the casino's licensing authority or specific game providers for further investigation. The complaint was closed due to lack of evidence.
Casinoin - Player believes game interference after constant losses.
Amount: €600
Casinoin
Safety Index:HighInsufficient evidence from player
REJECTED
Case summary
I deposited 600 euros over two hours and played on Sugar Rush, but I haven't won anything and have never entered the bonus mode while playing between 0.20 and 2 euros. I've been playing slots for years and never have I had this issue in any game across any casino with around 3000 spins. The casino assures me that there's no technical problem...therefore I suspect there's interference either from the casino or the provider.
Dear Biskoto,
Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP):
https://casino.guru/learn-about-games-of-chance-rtp-variance
If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.
Best regards,
Kristina
Today I only deposited 400 euros and they were lost without a win like the remaining 600. I have been playing slots for years, this situation is the first time .. the data are my deposits and the balance of my account which is zero ... 1000 euros without a win is at least 300 euros unacceptable and in the same provider .. tragic things. Only in this casino have I met them...
Thank you for your reply, Biskoto. I am sorry, but this is not enough gameplay to conclude that there is something wrong with games. Please understand that in order to proceed with a case like this where a player claims the casino has rigged games, we need bulletproof evidence. This can be an extensive game history consisting of hundreds of lost deposits without any winnings, or other proof that the casino doesn't use an official domain for games. I am sorry, but, we are not able to proceed with further investigation without strong supporting evidence therefore, I am forced to close this complaint.
If you do not agree with our decision, you can always contact the licensing authority you believe the casino has, or specific game providers as they both have more options and tools to investigate issues like this. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.
