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Casino.com Review

Players from Virginia Not Accepted
7.6 Reputation
rating
Good
Reputation
Players from Virginia Not Accepted
Good
Reputation
Author: Matej Novota | This review was last updated: 2020-06-10T00:00Z  

We've thoroughly reviewed Casino.com and gave it a good reputation rating. It's generally a good casino to play at, but there are some things worth noting. In our review, we've considered the casino's player complaints, estimated revenues, license, games genuineness, customer support quality, fairness of terms and conditions, withdrawal and win limits, and other factors. Because Casino.com is related to other online casinos listed below, its rating is also influenced by them. Read the full review below and learn more about this casino.

According to our research and estimates, Casino.com is a medium-sized online casino revenue-wise. However, it's a part of a big group of related casinos with high combined revenues. The revenue of a casino is an important factor, as bigger casinos shouldn't have any issues paying out big wins, while smaller casinos could potentially struggle if you manage to win really big.

We currently have 7 complaints directly about this casino in our database, as well as 3 complaints about other casinos related to it. Because of these complaints, we've given this casino 699 black points in total, out of which 588 come from related casinos. You can find more information about all of the complaints and black points below.

Casino.com is a good online casino. We've given it this rating because we think it's doing many things well, however, there is something holding it back from getting a very good or perfect reputation rating from us. Even despite that, you can expect this casino to be a good place to play at.

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Residents from
Virginia
Not accepted
IP addr. from
Virginia
Not blocked
VPN
usage
Prohibited
Website
Language
English (+8)
Live Chat
Language
English (+2)
Email Support
Language
English (+5)
No Deposit Bonus
Not available
Deposit Bonus
Not available
Owner
Mansion Europe Holdings Ltd
Established
2008
Withdrawal limit
$22,500  per month
Licensing Authorities
Italy
Good
Gibraltar
Good
United Kingdom
Perfect
Interesting Facts
  • Medium sized international casino
Positives
  • Supports many payment methods
  • Mobile casino app for Android and iOS
  • Extensive collection of live dealer games
  • Part of popular Mansion casino group
Negatives
  • Withdrawals are slower than average

Complaints about Casino.com and related casinos (10)

We have conducted extensive research on the web and as a result we have found following 10 complaints on Casino.com or any brands that might be interconnected with it. Taking into account seriousness and credibility of these complaints and estimated size of casino revenues we decided to give Casino.com a Good reputation.

Good Casino Reputation
Direct complaints about Casino.com
Insufficient evidence from casino
Black points: 49
The player was not paid after winning from a no deposit bonus.
The player was accused of breaking the T&C, but he denied it. The casino did not provide any relevant proof and the complaint remains unsolved.
 
This complaint is from 12/2014
Disputed amount: £325 (bonus money)
Read more on: askgamblers.com
Read more
Insufficient evidence from casino
Black points: 49
Another player from the UK complained about the casino not paying his winnings from a no deposit bonus.
The player played with no deposit bonus and won. The casino did not want to pay him due to the reason for breaking T&C. The casino did not provide any sufficient evidence and therefore, the complaint remains unsolved.
 
This complaint is from 12/2014
Disputed amount: £120 (bonus money)
Read more on: askgamblers.com
Read more
Show 1 similiar complaints with 49 black points in total
Technical glitch
Black points: 13
The player's account was closed due to suspicion of fraud.
The player requested a withdrawal of $68 but the casino decided to confiscate it and closed their account due to a suspicion of fraud. The casino claimed that they did inform the player about the issue but they couldn't respond because their account was closed and they couldn't sign in either. No further update ever since then is available.
 
This complaint is from 10/2014
Disputed amount: $68 (real money)
Read more on: askgamblers.com
Read more
Technical glitch
Black points: 0
The player was double charged upon his deposit.
The player made a deposit and the casino double charged their credit card. They were able to provide the proof from their credit card statement that showed two withdrawals of the same amount at the exact same time. On the other hand, the casino never provided any evidence of their bank account and the complaint remains unsolved.
 
This complaint is from 1/2014
Disputed amount: ?? (real money)
Read more on: askgamblers.com
Read more
Show 1 similiar complaints with 0 black points in total
Delayed payment, status unknown
Black points: 0
Extremely long and complicated withdrawal process.
The player requested a withdrawal of £900 but wasn't able to do so. They decided to try again, this time for £500, and again for £20 but that wouldn't work either. The casino said they already contacted the player with further instructions via email and they also tried to contact them via phone, but the player never answered. The complaint is still unresolved.
 
This complaint is from 12/2013
Disputed amount: £900 (real money)
Read more on: askgamblers.com
Read more
Uncertain case, good regulator
Black points: 0
The player failed the account verification.
The player requested a withdrawal of €300 and sent all kinds of documents for the account verification, but they had failed it. No more update is available and the case remains unsolved.
 
This complaint is from 5/2014
Disputed amount: €300 (real money)
Read more on: askgamblers.com
Read more
Technical glitch
Black points: 0
Technical glitch.
The player won the bonus round with the result being 8 spins at 15x a line and then the game froze and a message popped out saying a technical error had occurred and the bonus wasn't played out. He then reloaded the page, signed in again and expected the game to continue but it didn't. Then he looked into his history and it could be seen that he had won the bonus round but it wasn't played out. He then played one spin to see if it would win the bonus round but it didn't. He contacted the casino about it but still, nothing was done about it.
 
This complaint is from 5/2014
Disputed amount: ?? (bonus money)
Read more on: askgamblers.com
Read more
Complaints on related Slots Heaven Casino (Same management)
Insufficient evidence from casino
Black points: 979 (489 for this casino)
Player's winnings consfiscated, terms and conditions breach accusation. Unsufficient evidence from the casino.
The player was unable to withdraw their winnings. The casino accused them of terms and conditions breach. According to askgamblers, the casino did not provide with indisputable and sufficiently convincing information and/or evidence that could justify the relevant casino actions applied in this issue. The complaint remains unresolved. No update since then.
 
This complaint is from 9/2015
Disputed amount: €12,145 (bonus money)
Read more on: askgamblers.com
Read more
Insufficient evidence from casino
Black points: 147 (73 for this casino)
Player unable to withdraw winnings, the casino accused them of terms and conditions breach.
The player was unable to withdraw their winnings. The casino accused them of terms and conditions breach. According to askgamblers, the casino did not provide with indisputable and sufficiently convincing information and/or evidence that could justify the relevant casino actions applied in this issue. The complaint remains unresolved. No update since then.
 
This complaint is from 3/2016
Disputed amount: £1,467 (bonus money)
Read more on: askgamblers.com
Read more
Complaints on related Mansion Casino (Same management but different owner)
Sin from the past
Black points: 100 (25 for this casino)
Various complaints from the past, some of them by the same person, the casino had responded, uncertain cases.
Cases included: when the player wanted to request a withdrawal she was accused of being part of a collusion ring, initial deposit returned; payment processed but never sent due to a technical error.
 
This complaint is from 12/2013
Disputed amount: ?? (bonus money)
Read more on: askgamblers.com
Read more

Have you found a relevant complaint about this casino, or do you have personal bad experience? Help others and submit your complaint.

* We only list complaints, where the casino might be breaking our Fair Gambling Codex.

Casino.com Bonus

7.6
/10
Good Casino reputation reputation

Registration No Deposit Bonus - Casino.com

Not Available in Virginia
  • Value per spin: $0.1
  • Wagering requirements: 20x
  • Maximal bet: Can$5
  • You should get this bonus almost INSTANTLY
  • Maximal cashout: $100
  • Terms apply, please gamble responsibly
 
  • Available for following countries:
7.6
/10
Good Casino reputation reputation

1st Deposit Bonus - Casino.com

Not Available in Virginia
  • Minimal deposit: €10
  • Wagering requirements: 30x bonus
  • You should get this bonus relatively FAST
  • The player will obtain the bonus in three steps: 20%, 30%, 50% of the deposited amount and the wagering requirements need to be completed after each step
 
  • Available for following countries:
Activate bonus
IN YOUR ACCOUNT
Visit Casino
*Terms and conditions apply
7.6
/10
Good Casino reputation reputation

1st Deposit Bonus - Casino.com

Not Available in Virginia
  • Minimal deposit: $20
  • Value per spin: $0.1
  • Wagering requirements: 40x bonus
  • Maximal bet: $5 or 10% of the corresponding deposit (lower value applies)
  • You should get this bonus almost INSTANTLY
  • Deposits made via Neteller and Skrill are not valid for this promotion
  • Read the bonus terms and conditions carefully
 
  • Available for following countries:
7.6
/10
Good Casino reputation reputation

1st Deposit Bonus - Casino.com

Not Available in Virginia
  • Minimal deposit: Can$20
  • Value per spin: Can$0.2
  • Wagering requirements: 40x bonus
  • Maximal bet: Can$5 or 10% of the corresponding deposit (lower value applies)
  • You should get this bonus almost INSTANTLY
  • Deposits made via Neteller and Skrill are not valid for this promotion
  • Read the bonus terms and conditions carefully
 
  • Available for following countries:

Casino.com Payment methods

Casino.com Games

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