Casino.com Review

Name: Casino.com Review
Item: Casino.com
Rating: 8.5
Author: Martin Donly

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Casino.com has been closed and no longer operates.

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8.5/10Safety Index High by Casino Guru

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Casino.com Review

Casino closed

Casino.com has been closed and no longer operates.

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Show company details

Owner Mansion Europe Holdings Ltd

Established 2008

Estimated annual revenues

> $5,000,000

Licensing Authorities

OverviewUser reviews20Safety Index explainedDiscussion6

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Casino.com has been closed and no longer operates.

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Casino.com Review

We've thoroughly reviewed Casino.com and gave it a High Safety Index, which means it's a great casino to play at. In our review, we've considered the casino's player complaints, estimated revenues, license, games genuineness, customer support quality, fairness of terms and conditions, withdrawal and win limits, and other factors. Because Casino.com is related to other online casinos listed below, its rating is also influenced by them. So, if you were ever wondering whether this casino is safe and legit or a scam, read the full review below to learn more.

According to our research and estimates, Casino.com is a big online casino with a large revenue and number of players. The revenue of a casino is an important factor, as bigger casinos shouldn't have any issues paying out big wins, while smaller casinos could potentially struggle if you manage to win really big.

We currently have 8 complaints directly about this casino in our database, as well as 8 complaints about other casinos related to it. Because of these complaints, we've given this casino 167 black points in total, out of which 87 come from related casinos. You can find more information about all of the complaints and black points in the 'Safety Index explained' part of this review.

Warning: Casino.com has certain sections of Terms and Conditions that we consider to be unfair to the casino's players. Because of this, we advise you to look for a casino with fair rules or at least pay special attention to this casino's Terms and Conditions if you decide to play at it.

Warning: Casino.com has a win limit of 5,000,000 kr per spin (game round). If you win more, you will not get the money exceeding the limit. We consider any win limit to be extremely unfair to players, which is why we penalize any casino that has implemented it, unless the win limit is enforced by third-party factors, such as local regulations.

Based on all of the information mentioned in this review, we can conclusively say that Casino.com is a very good online casino. You can expect to be treated well and have an enjoyable experience if you choose to play at it.

Games
Show all

Slots

Roulette

Blackjack

No betting

Video poker

Bingo

Baccarat

Jackpot games

Live games

No poker

No craps

Keno

Scratch cards

No eSports betting

No crash games

Language options

English website

All languages (9)

English customer support

All languages (5)

English live chat

All languages (5)

Game providers
Show all (12)
Game providers (12)

Positives

Mobile casino app for Android and iOS
Extensive collection of live dealer games
Part of popular Mansion casino group
Supports many payment methods

Negatives

Withdrawals are slower than average

Interesting facts

Medium sized international casino

Author & Guarantor: Martin Donly Last updated: 06 Jul 2022 Anything incorrect or missing? Let me know

Casino.com bonuses

Browse all bonuses offered by Casino.com, including their no deposit bonus offers and first deposit welcome bonuses.

Casino Guru

We want players to understand gambling.

User reviews of Casino.com

This is a place to share experience with Casino.com. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.

User feedback:

Good

Rated by 20 users

Very positivePositiveNeutralNegativeVery negative

Do you have any experience with this casino?

Write a review

Casino Guru

We want players to understand gambling.

MORALESLIC4

Advanced Novice

• 7 months ago

It hasn't been a good day for me but it is the only casino that won in any game

Good website
Buen sitio web
good games
Buenos juegos

No personal gains
Sin ganancias en lo personal

ssstefnirrr

Advanced Novice

• 1 year ago

Casino.com has improved so much in terms of the added bonuses and different payment methods they offer. however, the lack of new titles has been a big problem for me, which is why I can say that they need to be better soon.

Safety Index of Casino.com explained

Take a look at the explanation of factors that we consider when calculating the Safety Index rating of Casino.com. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.

Safety Index:High8.5/10

Medium-sized casino, based on our research and estimates

We consider the casino's T&Cs to be somewhat unfair

Not found on any relevant casino blacklist

No player complaints or very low value of withheld winnings in complaints in relation to the casino's size

We also considered other factors, which had a neutral impact on the casino's Safety Index

The Safety Index of this casino was calculated based on our research and data collected by our casino review team. Learn more about casino review methodology

Has this casino done something unfair to you?

Submit a complaint

Unfair terms and conditions

This casino forbids certain betting patterns or strategies (even when playing without a bonus), but we have not witnessed this rule being used against players yet.

Other factors

Low win limit: 5,000,000 kr / spin or game round

Complaints about Casino.com and related casinos (31)

31All0Opened16Not solved5Solved10Rejected

Complaints directly about Casino.com

Case closed Our verdict

Player stopped responding

Disputed amount: R500

Player didn't receive his bonus.

The player from South Africa had a bonus issue, stating she had not received her promised bonus. After reviewing her case, we explained to her that each casino had its own unique bonus policy and reward system, and it was up to the casino to determine if a player qualified for a bonus. We also extended the complaint's timer by 7 days to give her time to respond. However, due to her lack of response, we were unable to investigate further and had to reject the complaint.

Read moreRead less

Submitted: 13 Sep 2023

Case closed Our verdict

Player stopped responding

Disputed amount: 100,000 ₦

Player reports accidental double deposit.

The player from Nigeria experienced issues with depositing money to the casino, mistakenly making the deposit twice.

Submitted: 26 Jul 2023

Case closed Our verdict

Player stopped responding

Disputed amount: 3,000 ₦

The player's deposit was not credited.

The player's deposit was not credited into his casino account for unknown reason. The complaint was closed as the player stopped responding.

Submitted: 09 Jun 2023

Case closed Our verdict

Player stopped responding

Disputed amount: Can$30

Player’s deposit has never been credited to his casino account.

The player from Canada has deposited money into casino account but the funds seem to be lost. We rejected the complaint because the player didn't respond to our messages and questions.

Submitted: 25 Dec 2022

Resolved Our verdict

Case closed

Disputed amount: €32,000

Player’s account has been audited.

The player from Italy had the account blocked for an audit after accumulating a substantial win. Player’s complaint has been resolved successfully.

Submitted: 12 Nov 2022

Unresolved Our verdict

Delayed payment, likely paid

Black points: 80

Disputed amount: €1,400

Verification passed but withdrawal still got dayed.

The player "claireward" played in Casino.com, managed to win €1400, and proceeded to withdraw it. Firstly, the casino requested documents for standard KYC procedure upon which all were accepted. Afterwards, the player was asked to participate in an additional verification call and it was passed successfully as well. The player was then able to proceed with the withdrawal but unfortunately it got delayed. The casino had confirmed processing of the withdrawal, however, the player has not been able to confirm it's reception. There were no updates since.

Read moreRead less

Read more on: askgamblers.com Submitted: 10/2021

Case closed Our verdict

Player stopped responding

Disputed amount: €33

Player’s withdrawal has been delayed.

The player from Italy has requested a withdrawal five days prior to submitting this complaint. Simply, winnings haven’t been received yet. We rejected the complaint because the player didn't respond to our messages and questions.

Read moreRead less

Submitted: 06 Jun 2022

Case closed Our verdict

Player stopped responding

Disputed amount: Can$3,000

Player’s withdrawal has been delayed.

The player from Canada hasn’t received her withdrawal. The casino doesn't accept one of the required documents. We rejected the complaint because the player didn't respond to our messages and questions.

Read moreRead less

Submitted: 05 Sep 2021

Resolved Our verdict

Case closed

Disputed amount: ??

Player’s account has been blocked.

The player from South Africa had her account blocked without further explanation. The complaint was resolved as the player's account has been reactivated successfuly.

Submitted: 04 Jul 2021

Case closed Our verdict

Other

Disputed amount: Can$20

Player’s criticizing false advertisement of bonus.

The player from Canada has tried to redeem a promised bonus without being successful as the distribution of Free Spins has been revoked in the middle of the promotion. We rejected this complaint as the casino account has been closed before we could intervene.

Read moreRead less

Submitted: 08 Jun 2021

Case closed Our verdict

Player stopped responding

Disputed amount: 2,240 ₮

Player is highly dissatisfied with casino experience.

The player from Brazil is criticizing casino for not accepting bets on live roulette and he’s complaining about the overall casino experience. We rejected the complaint because the player didn't respond to our messages and questions.

Read moreRead less

Submitted: 24 Mar 2020

Unresolved Our verdict

Technical glitch

Disputed amount: ??

Technical glitch.

The player won the bonus round with the result being 8 spins at 15x a line and then the game froze and a message popped out saying a technical error had occurred and the bonus wasn't played out. He then reloaded the page, signed in again and expected the game to continue but it didn't. Then he looked into his history and it could be seen that he had won the bonus round but it wasn't played out. He then played one spin to see if it would win the bonus round but it didn't. He contacted the casino about it but still, nothing was done about it.

Read moreRead less

Read more on: askgamblers.com Submitted: 5/2014

Unresolved Our verdict

Uncertain case, good regulator

Disputed amount: €300

The player failed the account verification.

The player requested a withdrawal of €300 and sent all kinds of documents for the account verification, but they had failed it. No more update is available and the case remains unsolved.

Read more on: askgamblers.com Submitted: 5/2014

Unresolved Our verdict

Delayed payment, status unknown

Disputed amount: £900

Extremely long and complicated withdrawal process.

The player requested a withdrawal of £900 but wasn't able to do so. They decided to try again, this time for £500, and again for £20 but that wouldn't work either. The casino said they already contacted the player with further instructions via email and they also tried to contact them via phone, but the player never answered. The complaint is still unresolved.

Read moreRead less

Read more on: askgamblers.com Submitted: 12/2013

Unresolved Our verdict

Technical glitch

Disputed amount: $68

The player's account was closed due to suspicion of fraud.

The player requested a withdrawal of $68 but the casino decided to confiscate it and closed their account due to a suspicion of fraud. The casino claimed that they did inform the player about the issue but they couldn't respond because their account was closed and they couldn't sign in either. No further update ever since then is available.

Read moreRead less

Read more on: askgamblers.com Submitted: 10/2014

Unresolved Our verdict

Technical glitch

Disputed amount: ??

The player was double charged upon his deposit.

The player made a deposit and the casino double charged their credit card. They were able to provide the proof from their credit card statement that showed two withdrawals of the same amount at the exact same time. On the other hand, the casino never provided any evidence of their bank account and the complaint remains unsolved.

Read moreRead less

Read more on: askgamblers.com Submitted: 1/2014

Show 1 similiar complaints with 0 black points in total (0 for this casino)

Unresolved Our verdict

Insufficient evidence from casino

Disputed amount: £325

The player was not paid after winning from a no deposit bonus.

The player was accused of breaking the T&C, but he denied it. The casino did not provide any relevant proof and the complaint remains unsolved.

Read more on: askgamblers.com Submitted: 12/2014

Unresolved Our verdict

Insufficient evidence from casino

Disputed amount: £120

Another player from the UK complained about the casino not paying his winnings from a no deposit bonus.

The player played with no deposit bonus and won. The casino did not want to pay him due to the reason for breaking T&C. The casino did not provide any sufficient evidence and therefore, the complaint remains unsolved.

Read moreRead less

Read more on: askgamblers.com Submitted: 12/2014

Show 1 similiar complaints with 0 black points in total (0 for this casino)

Complaints about related MansionCasino (Same management but different owner)

Resolved Our verdict

Case closed

Disputed amount: £1,700

Player’s struggling to withdraw his winnings.

The player from the United Kingdom is complaining about the lengthy verification process. Player’s complaint has been resolved successfully.

MansionCasino

Safety Index:Above average Submitted: 23 Dec 2022

Resolved Our verdict

Case closed

Disputed amount: $391

Player’s struggling to complete the account verification.

The player from Belarus was experiencing difficulties withdrawing their winnings due to ongoing verification. The issue was resolved. The player later passed the identity verification process and their withdrawal request was processed successfully.

Read moreRead less

MansionCasino

Safety Index:Above average Submitted: 26 Apr 2021

Resolved Our verdict

Case closed

Disputed amount: $700

Player’s account has been blocked.

The player from Argentina had his account with funds in it blocked without further explanation. The case was resolved. The player received his funds a week later.