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Casino.com Review

Players from Virginia Not Accepted
8.3 Rating
Very Good
Reputation
Players from Virginia Not Accepted
Very Good
Reputation
This review was last updated: 2019-01-22T00:00Z  

We've thoroughly reviewed Casino.com and gave it a very good reputation rating, which means it's a great casino to play at. In our review, we've considered the casino's player complaints, estimated revenues, license, games genuineness, customer support quality, fairness of terms and conditions, withdrawal and win limits, and other factors. Because Casino.com is related to other online casinos listed below, its rating is also influenced by them. Read the full review below and learn more about this casino.

According to our research and estimates, Casino.com is a big online casino with a large revenue and number of players. The revenue of a casino is an important factor, as bigger casinos shouldn't have any issues paying out big wins, while smaller casinos could potentially struggle if you manage to win really big.

We currently have 5 complaints directly about this casino in our database, as well as 3 complaints about other casinos related to it. Because of these complaints, we've given this casino 1,183 black points in total, out of which 609 come from related casinos. You can find more information about all of the complaints and black points below.

Based on all of the information mentioned in this review, we can conclusively say that Casino.com is a very good online casino. You can expect to be treated well and have an enjoyable experience if you choose to play at it.

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Residents from
Virginia
Not accepted
IP addr. from
Virginia
Not blocked
VPN
usage
Prohibited
Website
Language
English (+20)
Live Chat
Language
English (+17)
Email Support
Language
English (+17)
No Deposit Bonus
Not available
Deposit Bonus
Not available
Payment Methods
Show All (23)
Game providers
Show All (8)
Owner
Mansion Europe Holdings Ltd
Established
2008
Withdrawal limit
$22,500  per month
Licensing Authorities
Italy
Good
Gibraltar
Good
United Kingdom
Perfect
Interesting Facts
  • Medium sized casino popular in Germany
Positives
  • Excellent reputation since it went online in 2008
  • Live chat support is available 24/7
  • Mobile casino app for Android and iOS
  • Extensive collection of live dealer games
  • Premium domain name - huge number of players
  • Part of popular Mansion casino group
Negatives
  • Withdrawals are slower than average

Complaints about Casino.com and related casinos (10)

We have conducted extensive research on the web and as a result we have found following 10 complaints on Casino.com or any brands that might be interconnected with it. Taking into account seriousness and credibility of these complaints and estimated size of casino revenues we decided to give Casino.com a Very Good reputation.

Very Good Casino Reputation
Direct complaints about Casino.com
Delayed payment, status unknown
Black points: 300
Extremely long and complicated withdrawal process.
The player complained that the withdrawal process was taking way much longer than expected. The casino responded that the player's bank account details were wrong and they couldn't send them the money. Later on, the casino promised to take care of the issue and fix it. They also said that the player would receive their winnings. Ever since then, there is no further information available.
 
This complaint is from 12/2018
Disputed amount: $3,000 (real money)
Read more on: askgamblers.com
Read more
Delayed payment, status unknown
Black points: 58
Extremely long and complicated withdrawal process.
The player requested a withdrawal of £900 but wasn't able to do so. They decided to try again, this time for £500, and again for £20 but that wouldn't work either. The casino said they already contacted the player with further instructions via email and they also tried to contact them via phone, but the player never answered. The complaint is still unresolved.
 
This complaint is from 12/2013
Disputed amount: £900 (real money)
Read more on: askgamblers.com
Read more
Show 1 similiar complaints with 58 black points in total
Insufficient evidence from casino
Black points: 150
The player was not paid after winning from a no deposit bonus.
The player was accused of breaking the T&C, but he denied it. The casino did not provide any relevant proof and the complaint remains unsolved.
 
This complaint is from 12/2014
Disputed amount: £325 (bonus money)
Read more on: askgamblers.com
Read more
Insufficient evidence from casino
Another player from the UK complained about the casino not paying his winnings from a no deposit bonus.
The player played with no deposit bonus and won. The casino did not want to pay him due to the reason for breaking T&C. The casino did not provide any sufficient evidence and therefore, the complaint remains unsolved.
 
This complaint is from 12/2014
Disputed amount: £120 (bonus money)
Read more on: askgamblers.com
Read more
Show 1 similiar complaints with 0 black points in total
Technical glitch
Black points: 100
The player was double charged upon his deposit.
The player made a deposit and the casino double charged their credit card. They were able to provide the proof from their credit card statement that showed two withdrawals of the same amount at the exact same time. On the other hand, the casino never provided any evidence of their bank account and the complaint remains unsolved.
 
This complaint is from 1/2014
Disputed amount: ?? (real money)
Read more on: askgamblers.com
Read more
Technical glitch
Black points: 27
The player's account was closed due to suspicion of fraud.
The player requested a withdrawal of $68 but the casino decided to confiscate it and closed their account due to a suspicion of fraud. The casino claimed that they did inform the player about the issue but they couldn't respond because their account was closed and they couldn't sign in either. No further update ever since then is available.
 
This complaint is from 10/2014
Disputed amount: $68 (real money)
Read more on: askgamblers.com
Read more
Show 1 similiar complaints with 27 black points in total
Sin from the past
Black points: 0
The player failed the account verification.
The player requested a withdrawal of €300 and sent all kinds of documents for the account verification, but they had failed it. No more update is available and the case remains unsolved.
 
This complaint is from 5/2014
Disputed amount: €300 (real money)
Read more on: askgamblers.com
Read more
Complaints on related Slots Heaven Casino (Same management)
Insufficient evidence from casino
Black points: 979 (489 for this casino)
Player's winnings consfiscated, terms and conditions breach accusation. Unsufficient evidence from the casino.
The player was unable to withdraw their winnings. The casino accused them of terms and conditions breach. According to askgamblers, the casino did not provide with indisputable and sufficiently convincing information and/or evidence that could justify the relevant casino actions applied in this issue. The complaint remains unresolved. No update since then.
 
This complaint is from 9/2015
Disputed amount: €12,145 (bonus money)
Read more on: askgamblers.com
Read more
Insufficient evidence from casino
Black points: 221 (110 for this casino)
Player unable to withdraw winnings, the casino accused them of terms and conditions breach.
The player was unable to withdraw their winnings. The casino accused them of terms and conditions breach. According to askgamblers, the casino did not provide with indisputable and sufficiently convincing information and/or evidence that could justify the relevant casino actions applied in this issue. The complaint remains unresolved. No update since then.
 
This complaint is from 3/2016
Disputed amount: £1,467 (bonus money)
Read more on: askgamblers.com
Read more
Complaints on related Mansion Casino (Same management but different owner)
Sin from the past
Black points: 100 (25 for this casino)
Various complaints from the past, some of them by the same person, the casino had responded, uncertain cases.
Cases included: when the player wanted to request a withdrawal she was accused of being part of a collusion ring, initial deposit returned; payment processed but never sent due to a technical error.
 
This complaint is from 12/2013
Disputed amount: ?? (bonus money)
Read more on: askgamblers.com
Read more

Have you found a relevant complaint about this casino, or do you have personal bad experience? Help others and submit your complaint.

* We only list complaints, where the casino might be breaking our Fair Gambling Codex.

Casino.com Bonus

8.3
/10
Very Good Casino reputation reputation

Registration No Deposit Bonus - Casino.com

Not Available in Virginia
  • Wagering requirements: 20x
  • You should get this bonus almost INSTANTLY
  • Maximal cashout: $100
 
  • Restricted countries:
8.3
/10
Very Good Casino reputation reputation

1st Deposit Bonus - Casino.com

Not Available in Virginia
  • Minimal deposit: $20
  • Wagering requirements: 40x bonus
  • Maximal bet: $5
  • You should get this bonus relatively FAST
  • Deposits made via Neteller and Skrill are not valid for this promotion
 
  • Restricted countries:
Activate bonus
IN YOUR ACCOUNT
Visit Casino
*Terms and conditions apply
8.3
/10
Very Good Casino reputation reputation

1st Deposit Bonus - Casino.com

Not Available in Virginia
  • Minimal deposit: £20
  • Wagering requirements: 40x bonus
  • Maximal bet: 10% of starting bonus value
  • You should get this bonus relatively FAST
  • Deposits made via Neteller and Skrill are not valid for this promotion
  • Free Spins will be awarded at a rate of 20 free spins per day, for 10 days each day
  • Bonus Betting limits for slots - £5
 
  • Available for following countries:
Activate bonus
IN YOUR ACCOUNT
Visit Casino
*Terms and conditions apply

Wednesday Reload Bonus - Casino.com

Not Available in Virginia
  • Minimal deposit: $25
  • Wagering requirements: 20x bonus
  • Maximal bet: $5
  • You should get this bonus relatively FAST
  • Maximal cashout: $1,000
 
  • Restricted countries:
Use promo code
in your account
RED
Visit Casino
*Terms and conditions apply
8.3
/10
Very Good Casino reputation reputation

Wednesday Reload Bonus - Casino.com

Not Available in Virginia
  • Minimal deposit: $25
  • Wagering requirements: 20x bonus
  • Maximal bet: $5
  • You should get this bonus relatively FAST
  • Maximal cashout: $1,000
 
  • Restricted countries:
Use promo code
in your account
BLACK
Visit Casino
*Terms and conditions apply
8.3
/10
Very Good Casino reputation reputation

Monthly Reload Bonus - Casino.com

Not Available in Virginia
  • Minimal deposit: $100
  • Wagering requirements: 20x bonus
  • Maximal bet: $5
  • You should get this bonus relatively FAST
  • Maximal cashout: $1,000
 
  • Restricted countries:
Activate bonus
IN YOUR ACCOUNT
Visit Casino
*Terms and conditions apply

Casino.com Payment methods

Casino.com Games

Slots
Roulette
Video poker
Bingo
Blackjack
Baccarat
Craps
Keno
Scratch cards

Casino.com Game providers

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