Our independent casino review team has taken a detailed look at Casino.com in this review and evaluated its qualities and drawbacks in accordance with our casino review process. In assessing this casino's safety, our review team has considered crucial factors such as the fairness of its Terms and Conditions, licenses, player complaints, customer support, limits, and other relevant aspects to determine where it falls on the spectrum from safe and legit casino to a potential scam.
Based on the data collected, we have determined the casino's Safety Index, which is a score given to online casinos to describe their level of safety and fairness. The higher the Safety Index, the greater the assurance of playing and receiving winnings without problems. In terms of player safety and fairness, Casino.com has a High Safety Index of 8.5, which makes it a recommendable casino for most players. Proceed with reading our Casino.com review to learn more about this casino. This will help you make an informed decision about whether this casino is right for you.
Fairness and safety of Casino.com
To determine a casino's Safety Index, we use a detailed formula that considers a multitude of information gathered and assessed during our comprehensive review process. These include the casino's T&Cs, complaints from players, estimated revenues, blacklists, and many others.
In our review of Casino.com, we read and assessed Terms and Conditions of Casino.com in-depth. We noticed some rules or clauses, which were unfair, thus, we consider the T&Cs to be somewhat unfair. Unfair or predatory rules could potentially be leveraged to deny the players their rightful winnings. Thus, taking our findings into account, if you do decide to play at this casino, we urge you to proceed with caution .
Based upon our estimates and collected information, we consider Casino.com a medium-sized online casino. In proportion to its size, it has received complaints with a very low total value of disputed winnings (or it doesn't have any complaints whatsoever). We factor in a correlation between casino's size and player complaints, because we realize that larger casinos typically tend to receive more complaints on account of increased player count.
We did not find Casino.com on any relevant casino blacklists. Casino blacklists, such as our own Casino Guru blacklist, may indicate mistreatment of customers by a casino. Therefore, we recommend players consider these lists when selecting a casino to play at.
On the whole, also considering other contributing factors in our assessment, Casino.com has achieved a Safety Index of 8.5, which is classified as High. We consider this casino a recommendable option for players who are searching for an online casino that creates a fair environment for their customers.
Note: To the best of our knowledge, Casino.com is associated with 3 other online casinos. Since we are aware of the connection between these casinos, we have considered the attributes of the linked casinos when calculating the Safety Index of Casino.com.
Casino.com T&Cs
When reviewing online casinos, we thoroughly go over the Terms & Conditions of every casino in order to monitor their fairness. Within the T&Cs of many casinos, we uncover clauses that we deem unfair or potentially predatory. These rules can be used as a reason for not paying out winnings to players in specific scenarios.
We found some questionable rules or clauses during our review, because of which we consider the Terms and Conditions of Casino.com to be somewhat unfair.
Note: For further detail on our findings regarding the T&Cs review click here.
Player complaints related to Casino.com
Our casino assessment approach relies heavily on player complaints, which provide us with a comprehensive understanding of struggles experienced by players and how casinos address them. When calculating the Safety Index of each casino, we consider all complaints received through our Complaint Resolution Center, as well as those sourced from other channels.
We currently have 8 complaints directly about this casino in our database, as well as 8 complaints about other casinos related to it. Because of these complaints, we've given this casino 167 black points in total, out of which 87 come from related casinos. You can find more information about all of the complaints and black points in the 'Safety Index explained' part of this review.
User feedback and assessment of Casino.com
On Casino Guru, players may evaluate and review online casinos to express their ideas, feedback, and experiences. Based on this information, we calculate a total user satisfaction rating that spans from Terrible to Excellent.
Our database has a total of 20 user reviews of Casino.com, giving it a Good User feedback rating. Read the reviews in the 'User reviews' part of this page to learn more.
Note: User reviews may not fully reflect the casino’s quality, as some casinos may try to write fake reviews to improve their user feedback score, and there may also be unhappy players writing multiple negative reviews to worsen the casino’s reputation. We try our best to filter them out and generate an unbiased user feedback rating. Nevertheless, we do not consider user feedback when calculating the Safety Index.
Casino.com company information and licenses
Casino.com belongs to Mansion Europe Holdings Ltd and has estimated yearly revenues over $5,000,000. This establishes it as a medium-sized online casino within the bounds of our categorization.
Casino.com has been granted licenses by authorities in the following countries or regions: Gibraltar (Gibraltar Licensing Authority), United Kingdom (United Kingdom Gambling Commission), Italy (Agenzia delle Dogane e dei Monopoli).
About payment methods and win and withdrawal limits
Many online casinos have set limits on how much money players may win or withdraw. Some casinos apply win or withdrawal limits that can be rather restrictive, but usually these limits are high enough to not affect most players. This is why we always acknowledge these when assessing casinos. All the details regarding the casino's winning and withdrawal limits can be found in the table below.
Withdrawal limits
Win limits
EUR 15,000 per month
EUR 500,000 per spin
USD 22,500 per month
USD 500,000 per spin
Unlimited in GBP
NOK 5,000,000 per spin
CAD 22,500 per month
AUD 22,500 per month
CHF 22,500 per month
NZD 22,500 per month
Note: Certain payment methods available to players may not be available for making both deposits and withdrawals. Also, some methods may only be available in selected countries.
Available language options and customer support
As part of our casino review process, our expert team gathers data regarding customer support options and available languages. The table below contains information about the languages at Casino.com.
Language
Website
Customer support
Live chat
English
24/7
Spanish
Portuguese
German
Finnish
Italian
French
Norwegian
Arabic
During our testing, we always contact the casino's customer support and test their responses to see how helpful and professional they are. Since customer support can assist you with problems related to registration process at Casino.com, account problems, withdrawals, or other issues, it holds significant value for us. We would say Casino.com has a good customer support based on the responses we have received during our testing.
Casino.com slots and casino games
You can play these types of games at Casino.com: Slots, Roulette, Blackjack, Video poker, Bingo, Baccarat, Jackpot games, Live games, Keno, Scratch cards, Other card games, Other games.
Titles supplied by 12 casino game providers are available. This includes NetEnt, Apricot (Microgaming), Playtech, Play'n GO, Blueprint Gaming, Pragmatic Play, Quickspin, Red Tiger Gaming, iSoftBet, Eyecon, Realistic Games, Skywind Group.
Bonuses and codes offered by Casino.com
Online casinos offer bonuses to new or existing players to give them an incentive to create an account and start playing. There are 9 bonuses offered by Casino.com in our database at the moment. All the deals are available in the 'Bonuses' section of this review.
Note: Visit our separate page on Casino.com bonuses to learn more about this casino's offers.
Browse all bonuses offered by Casino.com, including their no deposit bonus offers and first deposit welcome bonuses.
Casino Guru
We want players to understand gambling.
User reviews
(20)
User reviews of Casino.com
This is a place to share experience with Casino.com. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.
Casino.com has improved so much in terms of the added bonuses and different payment methods they offer. however, the lack of new titles has been a big problem for me, which is why I can say that they need to be better soon.
Safety Index explained
Safety Index of Casino.com explained
Take a look at the explanation of factors that we consider when calculating the Safety Index rating of Casino.com. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.
Safety Index:High8.5/10
Medium-sized casino, based on our research and estimates
We consider the casino's T&Cs to be somewhat unfair
Not found on any relevant casino blacklist
No player complaints or very low value of withheld winnings in complaints in relation to the casino's size
We also considered other factors, which had a neutral impact on the casino's Safety Index
This casino forbids certain betting patterns or strategies (even when playing without a bonus), but we have not witnessed this rule being used against players yet.
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
7.8
MansionCasino has a Safety Index of 7.8, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
7.8
MansionCasino has a Safety Index of 7.8, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
7.8
MansionCasino has a Safety Index of 7.8, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Submitted:
31 Dec 2020
Show more complaints (+9)
Discussion
Casino.com Discussion
Discuss anything related to Casino.com with other players, share your opinion, or get answers to your questions.
