The player from Germany had been permanently banned from his Lapilanders account, a sister casino of Campeonbet. Despite this, he had been allowed to deposit and perform transactions without restrictions. He had requested a refund from Campeonbet Casino due to his gambling problem but received no response. Presumably, the self-exclusion from Lapilanders didn't extend to Campeonbet as they operated under different licenses. We couldn't assist the player further and ended up closing the complaint.
Campeonbet Casino - Player's account is banned but still allows deposit.
Amount: €3,500
Campeonbet Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
1.5
Campeonbet Casino has a Safety Index of 1.5, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
7 months ago
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7 months ago
Hello. I have an urgent problem with this website. Please help me. I’m banned on Lapilanders account permanently for a very long time, it’s a sister casino of Campeonbet. They still allowed me to deposit and do all the things without any limitation.
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7 months ago
Dear keejan,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Campeonbet Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
- Do I understand correctly you requested a permanent self-exclusion due to a gambling problem at Lapilanders Casino?
- Could you please forward your original request to my email at tomas@casino.guru?
- Is your account in Cambeonbet Casino currently blocked?
- Have you asked for a refund of your deposits in Cambeonbet casino? With what result?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.
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7 months ago
Translation
Do I understand correctly that you have requested a permanent self-exclusion from Lapilanders Casino due to a gambling problem?
- Exactly, that's why I was permanently banned. I can ask Lapilanders about it again if you like.
Could you please forward your original request to my email address: tomas@casino.guru ?
- Request from Lapilanders?
Is your Cambeonbet Casino account currently blocked?
- They blocked it without giving a real reason.
Have you requested a refund of your deposits at Cambeonbet Casino? With what result?
- Yes, I did, but to no avail. I told them to please refund everything, as I had already developed a gambling problem at the sister casino, but they didn't respond to that. They always responded quickly in the support chat/email. Since then, I've only received superfluous answers in the live chat and nothing about this status by email.
thanks in advance
Automatic translation:
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7 months ago
Thank you very much, keejan, for providing the necessary information.
I can see you received responses from Lapilanders Casino, however, have you any responses regarding a refund from Campeonbet Casino as well?
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7 months ago
Dear keejan,
Please understand that Campeonbet Casino and Lapilanders Casino operate under different casino licenses. Campeonbet Casino is licensed under Curacao Antillephone, while Lapilanders Casino is licensed under the Malta Gaming Authority.
Lapilander's license mandates self-exclusion to be applied in online casinos under the same license, with the list of casinos specified in the Dynamic Seal Of Authorisation available on the casino's website.
This list doesn't include Campeonbet Casino, unfortunately.
Taking into consideration this fact the protection you requested in Lapilanders Casino doesn't extend to Campeonbet Casino.
If you haven't informed Campeonbet Casino about any gambling problems directly, unfortunately, it means you won't be protected. Keep in mind casinos licensed in Curacao aren't obligated to extend the self-exclusion to associated brands.
If you have doubts about whether your Campeonbet Casino account has been self-excluded, I would recommend you request a self-exclusion again.
I would like to call your attention to our Self-Exclusion Assistance Tool https://casino.guru/global-self-exclusion-initiative/assistance-tool
This tool will make it easier for you to block your casino accounts across multiple gambling establishments simultaneously and is not affiliated with any specific casino. The Self-Exclusion Assistance Tool was designed to assist individuals who may be facing challenges with their gambling habits by helping them limit their access to gambling and reduce the potential for further harm.
I'll await your response.
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7 months ago
Translation
no problem, I'll get my money back anyway. I'm banned from legal gambling in the German system. And all Campeonbet transactions were miscoded, which means:
- There are fake websites on the transactions
- then the money is sent from there to the illegal merchant
Why do they do that?
This allows them to bypass my Mastercard gambling ban, as Mastercard only recognizes that I buy things. I have already received €1900 back. More money will be coming soon.
You are welcome to help me in this case, as it is really absurd what these providers do to get money.
Thanks
Keejan
Automatic translation:
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7 months ago
Thanks for the interesting update, however the issue you are describing is not something we might assist you with.
I hope you'll be able to resolve the issue by other means.
Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into issues with any online casino in the future.
