The player from France had his account closed while he was attempting to withdraw €256 from his sports betting winnings. The casino had alleged that the player hadn't met a certain condition, which the player had disagreed with. After the player had provided details of his activities, the Complaints Team had found that the issue was related exclusively to sports betting. As the team lacked a department dedicated to sports betting disputes at that time, they were unable to assist the player with his issue and thus, the complaint was rejected.
Blood Moon Casino - Player's account closed during withdrawal.
Amount: €256
Blood Moon Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Case closed
Our verdict
Other
REJECTED
Case summary
2 months ago
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2 months ago
when I wanted to make a withdrawal of €256, all of my winnings. the site closed my account by leaving a condition that I had perfectly respected.
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2 months ago
Dear Junoreactor,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please advise how long ago you registered your account and if you’ve completed the account verification successfully?
- Which games you’ve been playing (live casino games, slots, or sports betting)?
- Were your winnings accumulated with or without an active bonus, please?
If there’s any relevant communication, please forward it to petronela.k@casino.guru.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
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2 months ago
Hi Petronela,
"Could you please advise how long ago you registered your account and if you’ve completed the account verification successfully?"
--> I registered on January 15 and my account was fully verified on January 27
"Which games you’ve been playing (live casino games, slots, or sports betting)?'
--> exclusively sport betting
"Were your winnings accumulated with or without an active bonus, please?"
--> i accumulated my winnings without an active bonus
Thanks a lot
I hope to pay me back
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2 months ago
Thank you, Junoreactor, for your response. Unfortunately, since you have clarified that the issue solely pertains to sports betting, we regret to inform you that we are unable to assist you in this matter.
We sincerely apologize for our inability to resolve your case. However, please feel free to reach out to us if you encounter any issues with other casinos in the future. Since we currently do not have a department specifically dedicated to sports betting disputes, and lack sufficient expertise in handling such cases, we are regrettably unable to proceed with your complaint. I genuinely wish I could have been of more assistance.
Thank you for your understanding, and please do not hesitate to reach out if you have any further questions or concerns. Meanwhile, I'm forced to reject your complaint at this time.
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