HomeComplaintsBC.Game Casino - Player’s withdrawals are delayed.

BC.Game Casino - Player’s withdrawals are delayed.

Amount: 89,091 INR

BC.Game Casino
Safety Index:High
Submitted: 06 Nov 2024
Case opened Current status

Waiting for player to reply

5d 17h 12m 22s

Case summary

16 hours ago

The player from India has successfully completed three withdrawals, but the funds have not been credited to his bank account. Despite submitting evidence and completing live support requests the issue remains unresolved.

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2 weeks ago

My 3 withdraw is successful in my game but money not credit in my bank account 2 time I submit a complete in live support but merchant provide me utrs and telling me this withdraw is success in your account i was already snd all proof like video recoding and bank statement but agent not return my funds

F-1814164115549070195

F-1814164218510789418

F-1814044721216635292


this is my 3 order ids 3 payment order ids

i want my right


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2 weeks ago

Dear majeednuzhat382,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. 

Please allow me to ask you a few questions, so I can better understand the situation. 

  • Could you please advise if your account has been fully verified?
  • Have you withdrawn winnings successfully in the past?
  • When did you request a withdrawal from the casino?
  • Could you please provide screenshots of the transactions as they appear in the transaction history in your player profile with the date and status visible?

Looking forward to hearing from you.

Best regards,

Tomas

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2 weeks ago

Yes my account is fully verified

yes my withdraw is success in 27/10/2024 (1) withdraw and 28/10/2024 (2) withdraws date

Before few days



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2 weeks ago

This 3 withdraws

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2 weeks ago

Sir i am waiting because my funds is important for me this is the reason I telling you quickly resolve my issue and return my funds

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1 week ago

Thanks for your patience.

  • Have you contacted casino support and discussed the issue with them? Have you received any response?
  • Have you requested payouts from the casino using the same or a different payment method in the past? With what result?
  • If there is any communication between you and the casino, please share it with me and send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I'll await your reply.

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1 week ago

yes I already contact live support but this telling me this payment success

but i not credit in this payment in my bank i want return my funds

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yesterday

Dear majeednuzhat382,

  • Could you please provide your communication with the casino?
  • Could you please provide a bank statement where previous successful withdrawals from the casino are listed?
  • Please send the information to my email at tomas@casino.guru
Edited by a Casino Guru admin
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yesterday
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This post has been made private by Casino Guru. It contains sensitive information meant to be seen only by the involved parties.

majeednuzhat382 has 5d 17h 12m 22s to reply

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