BC.Game Casino - Player’s withdrawals are delayed.

My 3 withdraw is successful in my game but money not credit in my bank account 2 time I submit a complete in live support but merchant provide me utrs and telling me this withdraw is success in your account i was already snd all proof like video recoding and bank statement but agent not return my funds

F-1814164115549070195

F-1814164218510789418

F-1814044721216635292

this is my 3 order ids 3 payment order ids

i want my right

Dear majeednuzhat382,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. 

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise if your account has been fully verified?
• Have you withdrawn winnings successfully in the past?
• When did you request a withdrawal from the casino?
• Could you please provide screenshots of the transactions as they appear in the transaction history in your player profile with the date and status visible?

Looking forward to hearing from you.

Best regards,

Tomas

Yes my account is fully verified

yes my withdraw is success in 27/10/2024 (1) withdraw and 28/10/2024 (2) withdraws date

Before few days

Sir i am waiting because my funds is important for me this is the reason I telling you quickly resolve my issue and return my funds

Thanks for your patience.

• Have you contacted casino support and discussed the issue with them? Have you received any response?
• Have you requested payouts from the casino using the same or a different payment method in the past? With what result?
• If there is any communication between you and the casino, please share it with me and send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I'll await your reply.

yes I already contact live support but this telling me this payment success

but i not credit in this payment in my bank i want return my funds

Dear majeednuzhat382,

• Could you please provide your communication with the casino?
• Could you please provide a bank statement where previous successful withdrawals from the casino are listed?
• Please send the information to my email at tomas@casino.guru

Dear majeednuzhat382,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Sir i am not use any bank application

Dear majeednuzhat382,

I am afraid I didn't understand your last comment.

• Does your bank offer an application or internet banking?
• Could you please in more detail what information are you struggling with accessing?

Sir I don’t use any banking application

Hello,

Without the requested proofs, there is no way for us to assist the player. They can reach out to their bank and request for refund in this case.

Best Regards

Panda - BC.GAME

Dear majeednuzhat382,

Which bank do you use?

Have you checked whether your bank offers a banking application or allows you to access its services online?

Dear majeednuzhat382,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.