The player from India has successfully completed three withdrawals, but the funds have not been credited to his bank account. Despite submitting evidence and completing live support requests the issue remains unresolved.
BC.Game Casino - Player’s withdrawals are delayed.
Amount: 3 INR
BC.Game Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case opened
Current status
Waiting for Casino Guru to reply
5d 14h 20m 59s
Case summary
yesterday
Public
Public
2 days ago
My 3 withdraw is successful in my game but money not credit in my bank account 2 time I submit a complete in live support but merchant provide me utrs and telling me this withdraw is success in your account i was already snd all proof like video recoding and bank statement but agent not return my funds
F-1814164115549070195
F-1814164218510789418
F-1814044721216635292
this is my 3 order ids 3 payment order ids
i want my right
Public
Public
yesterday
Dear majeednuzhat382,
Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem.
Please allow me to ask you a few questions, so I can better understand the situation.
- Could you please advise if your account has been fully verified?
- Have you withdrawn winnings successfully in the past?
- When did you request a withdrawal from the casino?
- Could you please provide screenshots of the transactions as they appear in the transaction history in your player profile with the date and status visible?
Looking forward to hearing from you.
Best regards,
Tomas
Casino Guru is examining the case
