Dear majeednuzhat382,
Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem.
Please allow me to ask you a few questions, so I can better understand the situation.
- Could you please advise if your account has been fully verified?
- Have you withdrawn winnings successfully in the past?
- When did you request a withdrawal from the casino?
- Could you please provide screenshots of the transactions as they appear in the transaction history in your player profile with the date and status visible?
Looking forward to hearing from you.
Best regards,
Tomas
Dear majeednuzhat382,
Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem.
Please allow me to ask you a few questions, so I can better understand the situation.
- Could you please advise if your account has been fully verified?
- Have you withdrawn winnings successfully in the past?
- When did you request a withdrawal from the casino?
- Could you please provide screenshots of the transactions as they appear in the transaction history in your player profile with the date and status visible?
Looking forward to hearing from you.
Best regards,
Tomas