BC.Game Casino - Player’s withdrawal is stuck due to an ID verification issue.

I attempted doing kyc but apprently my id was already used even tho i have no account with my id on this site and now they are giving me no options to do anything and i have over 800$ stuck and cannot withdraw

Dear unknwon255,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.

Could you please forward me the communication between you and the casino customer support that could be relevant to the investigation of your case? My email address is veronika.l@casino.guru.

Have you accumulated your winnings with or without an active bonus?

Have you made any successful withdrawals before?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear unknwon255,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.