BC.Game Casino - Player's deposit missed in system.

As a promotion for making my first deposit on the BC.GAME website, they offered a 180% cashback. I chose to make my payment through a bank transfer, and created a purchase order, as per the casino website's guidelines. They provide an alias for you to transfer the money and once they verify it, they deposit the transferred amount into your account. My original purchase order was for 2000, but I ended up transferring 3000 to the account number the site gave me. However, it's been more than 48 hours and my deposit hasn't been reflected. I've made several complaints to their customer service, but always receive the same response. Thank you.

Dear kevinth,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Nick

Hello,

Can you please provide your order id from BC.GAME deposit page so we can assist you further with this?

Best Regards

Panda

Dear kevinth,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.