The player from India had his account locked by the casino, and he was unable to access his remaining funds. The Complaints Team investigated the situation and confirmed that the player's account was closed due to a violation of the casino's Terms and Conditions related to the creation of multiple accounts. It was also noted that the player's account balance was zero at the time of closure, so the complaint was rejected.
BC.Game Casino - Player’s account has been closed.
Amount: 2,100,000 INR
BC.Game Casino
Safety Index:HighSafety Index
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8.9
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Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
1 month ago
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2 months ago
Bc game locked my account they kicked me out from my accounts I have remaining funds please help me.
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2 months ago
Dear khushbooahad786,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify your situation.
Could you please forward me the email you received from the casino after your account was closed at veronika.l@casino.guru?
What was the reason the casino blocked your account?
Could you kindly confirm if you passed the full KYC verification?
What types of games did you play?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
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2 months ago
Hello,veronika
Casino told me that you have used prohibited techniques.
My basic verification was successful.
Casino games.
I have send the email on mentioned email.
Thank you.
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1 month ago
Dear khushbooahad786,
We kindly ask that you refrain from creating new accounts on our website and submitting the same complaint repeatedly. We have already published three separate complaints from you regarding this issue, and after thoroughly investigating with the casino, it has been confirmed that you violated the Terms and Conditions by creating multiple accounts. Additionally, your account balance was zero at the time of closure.
For your reference, here are the links to the complaints we’ve already processed:
https://casino.guru/bc-game-casino-player-s-account-has-been-closed-without
https://casino.guru/bc-game-casino-player-s-account-was-closed-due-to
https://casino.guru/bc-game-casino-player-s-account-is-locked-due-to-kyc
Please understand that continually submitting the same complaint wastes valuable time and resources. If this behavior continues, we may have no choice but to take further action, including the possibility of a permanent ban.
We appreciate your understanding.
Best regards,
Veronika
Casino Guru
