The player from India has had his account locked by the casino, and he is unable to access his remaining funds.
BC.Game Casino - Player’s account has been closed.
Amount: 2,100,000 INR
BC.Game Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case opened
Current status
Waiting for Casino Guru to reply
4d 16h 0m 4s
Case summary
2 days ago
Public
Public
1 week ago
Bc game locked my account they kicked me out from my accounts I have remaining funds please help me.
Public
Public
1 week ago
Dear khushbooahad786,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify your situation.
Could you please forward me the email you received from the casino after your account was closed at veronika.l@casino.guru?
What was the reason the casino blocked your account?
Could you kindly confirm if you passed the full KYC verification?
What types of games did you play?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
Public
Public
1 week ago
Hello,veronika
Casino told me that you have used prohibited techniques.
My basic verification was successful.
Casino games.
I have send the email on mentioned email.
Thank you.
Casino Guru is examining the case
