Aussie Play Casino - Player cannot get in touch with the casino.

I can't communicate with the Casino.

Dear Barkat,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you describe in more detail what is going on? Are there any funds being held by the casino?

Looking forward to hearing from you. Hopefully, we will be able to help you to resolve this issue as soon as possible.

Best regards,

Kristina

Yes I had 150€ winnings in my account.

Have you accumulated your winnings with or without an active bonus? Could you please describe in more detail why you cannot communicate with the casino?

From no deposit bonus. I can't browse. Website unsupported.

Thank you very much Barkat for your reply. I will now transfer your complaint to my colleague Martin who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello Barkat!

From now on, I will take care of your complaint. I would like to invite representatives of Aussie Play Casino into this complaint to help us resolve the issue.

Hello Barkat,

Thank you for your feedback. Please be informed that Bangladesh was restricted by Gaming Provider on 7/9/2021 and all the accounts which had real money balance till then were paid accordingly. Please bear in mind that you’ve been playing with a No Deposit bonus 50AUPLAY and your balance is considered as a bonus one until a deposit required by the bonus Terms is made. I’d like to admit the fact that the wagering requirements have been met on 6/25/2021, however the required deposit was never made. Also, the account was never verified over the phone and there were no documents received according to KYC procedure. In addition to that the last login to the account was made on 6/26/2021 and there were no further logins before the country became restricted by provider.

Considering all above mentioned as well your playable balance on the moment of account closure which was $102, though the minimum amount required for Payout is $150, it won’t be possible to request a Payout at the moment.

Regards,

Aussie Play Casino Team

Dear Barkat,

Unfortunately, Aussie Play Casino has their rules clearly written and you have agreed with them when registering. As it was described by the casino, there was a significant time frame to try to withdraw your winnings, which did not happen and since the casino is not accepting players from your country anymore, we fully understand, that the mandatory processes - verification and deposit are no longer possible to be made.

I am sorry, but there is nothing that we can do for you in this case and the complaint will be rejected as 'unjustified'.