HomeComplaintsAndromeda Casino - The player's withdrawal is delayed.

Andromeda Casino - The player's withdrawal is delayed.

Amount: €500

Andromeda Casino
Safety Index:Above average
Submitted: 14 Mar 2023 | Resolved : 22 Mar 2023
Resolved Our verdict

Case closed

RESOLVED

Case summary

1 year ago

The player's withdrawal is delayed for 5 days. The complaint was resolved as the player received his money.

Public
Public
1 year ago

Andromeda casino is stalling my withdrawal without giving me any explanation.

As per casino terms withdrawals are reviewed latest after 72 hours before they are processed. My withdrawal was not checked for 5 days now.

I request the casino to stick to their timesframes as depicted in the casino terms and process my withdrawal.


Regards

Public
Public
1 year ago

Hello PrinceNaseem,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Andromeda Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

Edited by a Casino Guru admin
Public
Public
1 year ago

Dear Nick,


I just received my money from Andromeda Casino. This complaint is successfully resolved.

Thanks


Regards

Public
Public
1 year ago

Thank you PrinceNaseem for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you out.

Regards,

Nick

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