The player from Germany canceled two withdrawals totaling €1600 which were not credited back to his account. When he contacted casino support, they claimed he had gambled away the money. The complaint was rejected because the player didn't respond to our messages and questions.
Alf Casino - Player's canceled withdrawal was not refunded.
Amount: €1,600
Alf Casino
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 year ago
Public
Public
1 year ago
Translation
I had requested 2 withdrawals each of 800.00 €. After I had gambled away the remaining money, I cancelled both withdrawals. This can be seen in the withdrawal history. However, the total of 1,600 € was not credited to my account. When inquired, I was told that I had cancelled the withdrawals several times and gambled away the money, which is untrue. When I pointed out the withdrawal history, which only shows 2 cancellations, I was simply told that they could not help me anymore. A lady said she was now off work. I've never experienced such audaciousness! In the attachment, you can find a screenshot of the withdrawal history.
Automatic translation:
Public
Public
1 year ago
Dear Butch030,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
Is there a possibility that these funds were credited back without you noticing? Are you sure you didn't accidentally lose these winnings?
Could you please forward me your game history together with the communication between you and the casino? My email address is kristina.s@casino.guru.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
